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cpanel I haven't messed with, but DA I had. I wouldn't at all say I fully know the basics (or much), but yeah it's not hard. The other day I wanted a sub-domain DNS to be controlled by DA. Shockley worked that DA lets you set a sub-domain's NS to it and it'll manage it. Tried it with clientcp and it didn't work at all lol.
Any idea how many tickets does a support staff usually handles per hour/day?
30 - 40 tickets in a day, but a chunk of that will be mail/sales, which Mike & I would personally handle.
Remember, we're not looking for 1 person to handle it all. I figure most workers will do ~10 tickets per shift. Tickets are usually things like restoring backups, helping with migrations, fixing wordpress installs, recommendations for one thing or another.
Some tickets will be "Fran tickets", which you'd just forward to my queue. These are usually bugs with our custom systems, or requests for new features, etc.
Francisco
I love using : rm -rf * does it make me a good candidate?
Don't forget
--no-preserve-root!apt update && apt upgrade -y && apt full-upgrade -y && apt autoremove -y && apt cleanHow about it?
It's a pity that my English skills are not good, but I already have a job like this in a Chinese environment. I wish you can recruit the right people as soon as possible.
so like is the budget for a typical US/canada cost of living or more towards a lower cost of living location? just wondering...
You're welcome to post where you're from and what wage you're looking for.
I expect to see more interest in cheaper countries than from CA/US.
Francisco
I'm from the us, employed in the US. more just curious where your target applicants would be. it sounds fun to find global candidates. lots of talent and you definitely open the door for people in nations with less opportunity with positions like this
Good luck on your search Fran
Can i get one of those "Certified Crane OP" badge though?
@gwnd1989 still looking for a job?
@Francisco waiting for reply....
@Francisco and @kait job interview
Maybe I can have a try. Emailed.
@MikePT
@Calin
Love this. An employee from a decent sized IT company sent my friend the ChatGPT output, but forgot to remove the prompt and the long line. Then I also notice people sending through GPT and having to read twice the content for the same result is infuriating.
I think the best way is to use AI to decipher these messages and emails back into human readable format.
Talk about full circle! Lazy people who cannot communicate properly. AI has it's place but don't waste my time when the point can be delivered so much faster and without loads of fluff.
Build your own RAG + local AI model and make customer support focus on actual worthy cases. Everything is private and will look like you talking with the human. Everything can fine tuned.
Selfhosting something like Chatwoot + AI bot will save you so much money and time.
It won't look like you're talking to a human. It will look like you're talking to a company who hates their customers so much they can't even be bothered to talk to them themselves.
By all means (if you must) offer a separate "AI Help" channel if people would rather talk to an auto-correct machine, but trying to deceive your customers is not a good look.
All credit to Fran for saying so explicitly.
This is that I meant, basically separate channel with AI support. Don't like it -> press "I need human" and that's it. You won't believe how many simple answers it will answer well.
Hire good support so he can answer to my and @hyperblast CraneMail EU tickets.
Never have I ever, a chatbot answer my questions. Most of the time, it can't even understand my questions. It's infuriating. I prefer chatgpt compared to any chatbot.
cPanel University may be of interest:
https://university.cpanel.net/
DirectAdmin you'll likely have to learn hands on.
me too! the train of flesh!
@Mumbly @ehab
30 bucks for a night seems solid.
10 tickets per day ? that's easy
It was a shitty bot
Sometimes it can be more, sometimes less. 10 - 15/shift is probably about right.
I usually try to automate away recurring issues/requests, like our Migration Center. If we didn't have that we'd be 2x - 3x the ticket load, I have no doubt.
Francisco
That's why it's infuriating, we have a lot of good chat LLM model available. Yet company are sticking with this shitty chatbot that can't even understand my question.