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Is provider's responsibility to upgrade legacy server
We had sevral supermicro servers with UBI since 2014, who had been acquired by Leaseweb in 2016.
The servers are working well, and we haven't made any system upgrade or reboot for years.
A few days ago, we decided to switch to PVE system for better operation, and found that the server is out of connect after reboot.
The technical support replied that the server is too out dated to use, BIOS is not working well after one day diagnosis. And suggested us to upgrade with the sales.
We waited one night for the sales in office, but got they can't upgrade the server as they are not in sell anymore, I need to purchase new server on website and migrate data. But new servers are far expensive than our current.
This is the first time to get this.
Is it Leaseweb responsibility to upgrade our current servers and keep it running well, cuz we want to keep the price, even they keeping on increase around 6% every year.
Comments
Forgot to mention that we made HDD read/write test, the performance is not that good already.
(IOPS)
/root 100MB-4K Block 48.0 MB/s(11.71K IOPS, 2.19s) 25.8 MB/s(6.30K IOPS, 4.06s)
/root 1GB-1M Block 135 MB/s(128.78 IOPS, 7.77s) 63.4 MB/s(60.43 IOPS, 16.55s)
Who is UBI? Anyway they should offer a similar system at the same price imo... but yeah, super old hardware, not ideal to replace it once it dies really. Especially if they don't have hands in the location and can't swap parts cheaply. Either way you can definitely get a better deal for newer hardware than Leaseweb.
It was Ubiquity before acquired.
We are using E3 servers and many providers still have them in stock.
UBI provided /24 IPs with around 70$, and can't find similar now.