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Billing experience with Clouvider at beginning of 2022

124»

Comments

  • emghemgh Member, Megathread Squad

    @dev_vps Fixed it for you <3

    Thanked by 1dev_vps
  • dev_vpsdev_vps Member

    @emgh

    Discussed this thread with a family member who is a lawyer.

    Thanked by 1emgh
  • dev_vpsdev_vps Member
    edited January 2025

    @emgh said:
    @dev_vps Fixed it for you <3

    I am using a browser extension that automatically takes out bold markdown. :smile:

    Thanked by 1emgh
  • emghemgh Member, Megathread Squad

    @dev_vps said:

    @emgh said:
    @dev_vps Fixed it for you <3

    I am using a browser extension that automatically takes out bold markdown. :smile:

    👎👎👎

    Thanked by 3barbaros dev_vps Freek
  • emghemgh Member, Megathread Squad
    edited January 2025

    @dev_vps said:
    @emgh

    Discussed this thread with a family member who is a lawyer.

    And? What was the family members conflusion?

  • dev_vpsdev_vps Member

    @emgh said:

    @dev_vps said:
    @emgh

    Discussed this thread with a family member who is a lawyer.

    And? What was the family members conflusion?

    I can not share those details. ;)

    Thanked by 1emgh
  • RubbenRubben Member

    @emgh said:

    @dev_vps said:

    @emgh said:

    @dev_vps said:

    @emgh said:

    @dev_vps said:

    @emgh said:

    @Dazzle said:

    @dev_vps said:

    @Clouvider said:
    ….. We reluctantly agreed after the Customer approached us on numerous occasions. This has been done under strict terms, including the right to restrict services at our discretion to manage abuse and terminate services without further notice or refund, at our discretion, if abuse persisted. The Customer agreed to these terms in writing.

    This part was never disclosed by OP.

    @Clouvider did the right thing, in my opinion.

    What about the throttling?

    That part is what annoys the Customer. Maybe Clouvider can explain on what basis they do that?

    To make outgoing DDoS way less effective I’d bet.

    Main thing is that OP agreed (in writing) with the terms that provider has right to limit (or even terminate) the services on its solo discretion.

    Don’t every single provider have this in their TOS?

    Not in these exact words and only in scenario of abuse or serious wrongdoing.

    The additional terms OP agreed gave the unconditional rights to the provider. Provider does not share any reasoning or cause of action. Since OP agreed to such one-sided clause, there is likely to be a very good reason.

    I’d imagine most providers have this since they often don’t want to share the reason but I could be wrong.

    Please more bold text next time.

    Such unconditional rights to the provider can be challenged in most jurisdictions.

    ps - not a legal advice. Just sharing my opinion

    Such unconditional rights to the provider can be challenged in most jurisdictions.

    ps - not a legal advice. Just sharing my opinion

    thank you for making it all bold i thought i was blind because i couldnt read it before

    Thanked by 1emgh
  • emghemgh Member, Megathread Squad

    @Rubben said:

    @emgh said:

    @dev_vps said:

    @emgh said:

    @dev_vps said:

    @emgh said:

    @dev_vps said:

    @emgh said:

    @Dazzle said:

    @dev_vps said:

    @Clouvider said:
    ….. We reluctantly agreed after the Customer approached us on numerous occasions. This has been done under strict terms, including the right to restrict services at our discretion to manage abuse and terminate services without further notice or refund, at our discretion, if abuse persisted. The Customer agreed to these terms in writing.

    This part was never disclosed by OP.

    @Clouvider did the right thing, in my opinion.

    What about the throttling?

    That part is what annoys the Customer. Maybe Clouvider can explain on what basis they do that?

    To make outgoing DDoS way less effective I’d bet.

    Main thing is that OP agreed (in writing) with the terms that provider has right to limit (or even terminate) the services on its solo discretion.

    Don’t every single provider have this in their TOS?

    Not in these exact words and only in scenario of abuse or serious wrongdoing.

    The additional terms OP agreed gave the unconditional rights to the provider. Provider does not share any reasoning or cause of action. Since OP agreed to such one-sided clause, there is likely to be a very good reason.

    I’d imagine most providers have this since they often don’t want to share the reason but I could be wrong.

    Please more bold text next time.

    Such unconditional rights to the provider can be challenged in most jurisdictions.

    ps - not a legal advice. Just sharing my opinion

    Such unconditional rights to the provider can be challenged in most jurisdictions.

    ps - not a legal advice. Just sharing my opinion

    thank you for making it all bold i thought i was blind because i couldnt read it before

    No worries glad I helped please donate

    Thanked by 1Rubben
  • cybertechcybertech Member

    damn its hard to fault Clouvider for this one. sounds like it was handled professionally even the screenshots as well given the context

  • barbarosbarbaros Member

    @emgh said:

    @Rubben said:

    @emgh said:

    @dev_vps said:

    @emgh said:

    @dev_vps said:

    @emgh said:

    @dev_vps said:

    @emgh said:

    @Dazzle said:

    @dev_vps said:

    @Clouvider said:
    ….. We reluctantly agreed after the Customer approached us on numerous occasions. This has been done under strict terms, including the right to restrict services at our discretion to manage abuse and terminate services without further notice or refund, at our discretion, if abuse persisted. The Customer agreed to these terms in writing.

    This part was never disclosed by OP.

    @Clouvider did the right thing, in my opinion.

    What about the throttling?

    That part is what annoys the Customer. Maybe Clouvider can explain on what basis they do that?

    To make outgoing DDoS way less effective I’d bet.

    Main thing is that OP agreed (in writing) with the terms that provider has right to limit (or even terminate) the services on its solo discretion.

    Don’t every single provider have this in their TOS?

    Not in these exact words and only in scenario of abuse or serious wrongdoing.

    The additional terms OP agreed gave the unconditional rights to the provider. Provider does not share any reasoning or cause of action. Since OP agreed to such one-sided clause, there is likely to be a very good reason.

    I’d imagine most providers have this since they often don’t want to share the reason but I could be wrong.

    Please more bold text next time.

    Such unconditional rights to the provider can be challenged in most jurisdictions.

    ps - not a legal advice. Just sharing my opinion

    Such unconditional rights to the provider can be challenged in most jurisdictions.

    ps - not a legal advice. Just sharing my opinion

    thank you for making it all bold i thought i was blind because i couldnt read it before

    No worries glad I helped please donate

    Can you do all caps also?

    Thanked by 1emgh
  • emghemgh Member, Megathread Squad

    @barbaros said:

    @emgh said:

    @Rubben said:

    @emgh said:

    @dev_vps said:

    @emgh said:

    @dev_vps said:

    @emgh said:

    @dev_vps said:

    @emgh said:

    @Dazzle said:

    @dev_vps said:

    @Clouvider said:
    ….. We reluctantly agreed after the Customer approached us on numerous occasions. This has been done under strict terms, including the right to restrict services at our discretion to manage abuse and terminate services without further notice or refund, at our discretion, if abuse persisted. The Customer agreed to these terms in writing.

    This part was never disclosed by OP.

    @Clouvider did the right thing, in my opinion.

    What about the throttling?

    That part is what annoys the Customer. Maybe Clouvider can explain on what basis they do that?

    To make outgoing DDoS way less effective I’d bet.

    Main thing is that OP agreed (in writing) with the terms that provider has right to limit (or even terminate) the services on its solo discretion.

    Don’t every single provider have this in their TOS?

    Not in these exact words and only in scenario of abuse or serious wrongdoing.

    The additional terms OP agreed gave the unconditional rights to the provider. Provider does not share any reasoning or cause of action. Since OP agreed to such one-sided clause, there is likely to be a very good reason.

    I’d imagine most providers have this since they often don’t want to share the reason but I could be wrong.

    Please more bold text next time.

    Such unconditional rights to the provider can be challenged in most jurisdictions.

    ps - not a legal advice. Just sharing my opinion

    Such unconditional rights to the provider can be challenged in most jurisdictions.

    ps - not a legal advice. Just sharing my opinion

    thank you for making it all bold i thought i was blind because i couldnt read it before

    No worries glad I helped please donate

    Can you do all caps also?

    NO WORRIES GLAD I HELPED PLEASE DONATE

    Quick ping at @FAT32 to remove the cron job causing profile posts to go away as my wall is too good to be purged yet again

    Thanked by 1Rubben
  • dev_vpsdev_vps Member
    edited January 2025

    @emgh
    I won’t be surprised if OP requests admins to delete one/few his posts.

    Especially this one
    https://lowendtalk.com/discussion/comment/4263508/#Comment_4263508

    Thanked by 2emgh skorous
  • itachikonohaitachikonoha Member

    @sillycat said:

    @itachikonoha said:
    It depends on whether the invoice is prepaid or postpaid.

    I believe the whole conversation depends on this:

    However, we still had our Credit Card added for paying the abuse tickets (15 GBP per abuse).

    Did OP give permission to Clouvider to charge the card for any invoice or only the abuse tickets? Was the distinction put in writing?

    Yes. If it's not agreed beforehand, then it's a very scummy move.

    As a biller, I will extract the payment depending upon the invoice.

    Just think about any financial discrepancy where there were irregularity in threse "short" payments/break up of same invoice and there are multiple invoices involved.... It'll be a nightmare.

    Haven't seen this practice in practical life for a reason.

  • dev_vpsdev_vps Member

    OP is disappeared after the provider has posted all the details.

    Thanked by 2ralf skorous
  • gbzret4dgbzret4d Member

    @ProxyGinger said:
    Our business is definitely not scummy, it is privacy-focused but we definitely do not advertise our VMs as "bulletproof" on any site and never did. This is just false assumptions. The business is run under a German company (GmbH) for 5 years and complies with all local laws.

    If you did a background check on us and were well aware of where we advertised our services, why even keep us as customer for such a long time and not issue a permanent termination? Instead, you charged per abuse report, and randomly increased the "Virtual Router and Firewall" from 400 GBP to 1200 GBP.

    In the end it doesn't even matter, whether you consider our business shady or not, eventually you wanted to get rid of us as customer for the industrial amount of abuse reports (lol), which we eventually complied to, but you still forced us into a renew of another 3 months and took the 6k GBP for 0 days of service.

    Would be the dumbest way to run a "bulletproof" service under German laws

  • gbzret4dgbzret4d Member

    @ProxyGinger said:

    @sillycat said:

    @ProxyGinger said: The volume was always the same, sometimes less,

    What was this volume? Thousands? Hundreds?

    Checked again for a precise reply. We have received a total amount of 350 abuse tickets for 24 months of service [1], which results in 14 abuses per month or ~4.2 per week. Not sure if this a lot, or not, considering we had 40 deidcated servers with a total of 1280 IPs. Decide on your own.

    //Edit:
    They also forwarded the most useless abuse reports [2] (I can find ton of them), I guess, because every Abuse report they forwarded to us generated them 15 GBP.

    [1] https://imgur.com/a/H84Mav5 (from Proton which lists 50 mails per page)
    [2] https://i.imgur.com/gD9vzie.png

    The abuse report is hilarious.... hilarious useless

  • FreekFreek Member

    @emgh said:

    @dev_vps said:

    @ralf said:

    @ProxyGinger said: and took the 6k GBP for 0 days of service

    It must have been at least 1 day of service, or you'd have cancelled before the renewal date and so not owed anything.

    I believe there is a 30 day notice needed for cancellation

    I NEEDED THAT BOLD TEXT THANK YOU

    @FREEK

    Just in time to get my fix

    Thanked by 2emgh dev_vps
  • Maelstrom36Maelstrom36 Member

    While Clouvider might not be the typical 'customer-facing' type or the ideal candidate for customer interaction, I would still choose them any day over some companies who are all friendly on forums, that sees you as a customer family but suddenly disappear without a word or a trace, leaving their customers in the dark.

    Thanked by 1techdragon
  • kevindskevinds Member, LIR

    @dev_vps said:
    OP is disappeared after the provider has posted all the details.

    The provider did? Which message was that?

  • Maelstrom36Maelstrom36 Member

    @kevinds said:

    @dev_vps said:
    OP is disappeared after the provider has posted all the details.

    The provider did? Which message was that?

    https://lowendtalk.com/discussion/comment/4264222/#Comment_4264222 this.

    Thanked by 2dev_vps kevinds
  • FreekFreek Member

    @dev_vps said:

    @emgh said:
    @dev_vps Fixed it for you <3

    I am using a browser extension that automatically takes out bold markdown. :smile:

    Come on man, eat your own dog food....

  • zedzed Member

    I lost track, was clouvider good guys or bad guys in this one?

  • dev_vpsdev_vps Member
    edited January 2025

    @zed said:
    I lost track, was clouvider good guys or bad guys in this one?

    OP is disappeared after the provider has posted all the details.
    https://lowendtalk.com/discussion/comment/4264222/#Comment_4264222

    Thanked by 1zed
  • MichaelCeeMichaelCee Member

    @zed said:
    I lost track, was clouvider good guys or bad guys in this one?

    People saw that they shot themselves in the foot in the first 2 threads, and have decided to start posting things to get their "win rate" back up. It would be 2-0 to LET users, but these last two threads make it 2-2 in my eyes.

    Thanked by 1zed
  • hostnoobhostnoob Member

    @dev_vps said:
    OP is disappeared after the provider has posted all the details.

    Next thread: "Clouvider is killing off customers who post negative feedback"

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