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vserver.site customers - do you have email delivery issues?
I logged into my @vserversite account a while ago and noticed an unpaid invoice which I haven't been notified about. Digging further, I seems like their WHMCS instance has generated several emails which I never received. This seems to be going on for several months.
Their support has checked and it looks like the emails have been sent properly. I have checked my SMTP logs but couldn't find any attempts from their side to deliver any email.
If you are a customer of theirs, could you check if you have received emails from them in Oct/Nov/Dec?
Comments
as always gonna tag the guy that loves smtp logs @jar and maybe he has something :-D
Won't tag the new kids on the block (new in SMTP world) as they too new to have some sample size data :-D
They did send them, but they scored 28 with SpamAssassin. The main culprit being this rule:
This rule was designed to combat spammers that were sending from new/cheap TLDs but using a transactional service to mask the envelope sender. It's quite an effective rule and this is the first false positive I'm aware of. After a quick audit, I've pulled the ".site" TLD from the rule. The change may take up to 1 hour to deploy.
My own domain is .online. And it is expensive. Do spammers still use it for malice?
I was able to receive all their emails to my Outlook.com in November
Thanks for looking into this! I guess I should have opened a ticket instead of this thread. But since I couldn't find any traces of their emails in Direct Admin under "Email tracking", I didn't expect them to reach your servers at all.
Even if their mails get such a high score, shouldn't I still see them in the logs?
And I have set SpamAssassin to non-blocking mode, so I would expect them to end up in my Junk folder.
DirectAdmin's EasySpamFighter still has an overriding high score rejection variable, and with everything combined it met that. I try to keep that to a fair value but I always reference that there is no high end (highly utilized, large customer base, etc) mail service that allows customers to completely receive 100% of what is sent to them. Since it's about protecting the servers from a larger number of issues than just one user's inbox. Stuff you know but I'm just putting it out there for general knowledge.
Expanding on that if interested: Allowing users to completely override all filtering creates a scenario more frequently that I had to deal with just today, but because of the way I run things I only have to deal with it when someone created the problem elsewhere and then brought it into MXroute with them. Today I had to tell someone that I couldn't provide inbound service for 2 of their domains that collectively consumed over 100GB of memory and fork bombed the server by their catchalls that had been so used to being able to receive anything sent to them that it seemed as though the entirety of the internet wanted to effectively DDOS their MX 24/7. It caused inbound delivery delays for an entire server twice today and thankfully I won't likely see it again for another decade. But I'll make sure that I don't allow the situation to be born on our servers.
Afraid so, but it's getting better. We only clocked about 1400 known spam from .online domains in the last ~72h.
Registration price of .online is usually cheap, so they often use it because domains are disposable not need to renew.