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Best joke of the year.
Afaik it starts from when the product you ordered and signed a contract for has been delivered. You should be able to use your right to cancel within 14 days, although OVH might deduct the fee for already used up time from your total refund amount.
Edit: And this too only if you're an EU citizen and also read the ToS because it explicitly states your right of with drawal.
If you need the server, keep it.
If you don't need the server, cancel it.
Will you get a refund? Probably not, but you already know that since you read the terms of service when you signed up.
Talk to Viktor or Igor in OVH Live Chat.
14-days start when they delivered, but best to be from EU or they will likely say no
I don't think the 14 days period starts when the server is delivered. As an example, I had a KS-LE-1 order that remained pending for weeks. When it was eventually delivered, the button to cancel the order was gone. However, I have been able to cancel orders that were not yet delivered (because it was taking too long), within the 14 days period. In this case the server were still delivered eventually, and immediately cancelled.
It's not crystal clear in the help article below, but that's my experience anyway.
https://help.ovhcloud.com/csm/en-faq-order-tracking?id=kb_article_view&sysparm_article=KB0054539
The 14 day cooldown period starts from the date of delivery, because that is when OVH creates the final invoice, and that is the date when your server will renew (unless you have automatic renew enabled). The 14 day policy is practically law in Europe, but if your account is in NA, then it is 100% at OVH's discretion.
It seems that you're talking about the 14 day cooling off period, not the company's own refund policy.
I know UK law might have diverged from EU since Brexit, but I think this is still the same.
The cooling off period for sale of goods starts on the day the goods are received.
However, the cooling off period for services is usually 14 days after the contract is agreed - and for this reason, many services like home broadband won't even offer you an installation date nearer that 2 weeks in case you cancel after they've already incurred costs.
@Petey_Long's answer above is good. Don't expect a refund, but if you do get one, that's a good thing. I've only ever had to cancel 2 OVH servers. The first was a real hassle, despite trying to cancel it within an hour of receipt (the day after I ordered) - eventually support agreed it was suffering unacceptable packet loss (90% lost for anything transatlantic even to OVH.ca, but my other server in the same datacentre had no issues), but even then it was a lot of hassle getting the setup fee refunded. The other one, I just set it to not renew and it just ended at the end of my monthly billing cycle, no drama.
thanks