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Down for me too
You wait 12 hours,then maybe they will know the servers are offline and then take actions on it
Bit like when they live migrate your server to a new VM node, and leave all the CPU flags disabled, so the server was offline for nearly 2 days.
Looks like the whole DC has been powered off, by the LA fire department:
https://lowendtalk.com/discussion/198775/mc-datacenter-network-issue
cloudcone should start diversifying their DCs and perhaps start to use DDR4
Clonecone put all eggs in one backet,seems all their servers in the same datacenter.So now,all service offline now. You can not subimt tickts,email sent no response,not issue notice and etc.
Their status monitor system is bad too,all server down,it is still showing 100% uptime,no issue at all
https://status.cloudcone.com/
I'm really fed up with CloudCone's support. The servers are still down, and there's no update. It's really bad
Response time drop to 0 and still 100% operational lmao
Cloudcone should change it to placebo.cloudcone.com
Confirmed. My VPS is down too. Maybe it is true that all their eggs are in one basket.
Does anyone have a service up with Cloudcone?
It has been updated.
It is too slow actions on cloudcone. 3 hours passed,they just know the issue.You can see that,all their services offline,all eggs in one basket!
Yo! @Cloudcone - care to explain about all of your eggs in one basket?
7 hours offline now......
no update
https://services.cloudcone.com/en/
I have booted from control pannel and some back online now
Hi all,
The team was fully aware of the downtime since the beginning and was actively working on it in the back office. In summary: there had been a fire at 61st floor on the AON Tower 707 DT LA, due to that the building cut off the power in order to control the fire incident, and due to the fire incident, the generator was not allowed to start.
The servers were online up until the UPS units batteries lasted. The downtime began afterwards.
Our status page is hosted outside of the affected DC, however our core services including the client area and our admin backends were affected, including the client VMs that were on this specific DC (including clients from our SC2 services)
There was a significant delay in getting the status page updated as the personnel having access to the status page backend was not available during the start of the incident.
Despite the update, the entire team has been working on to resolve the issue since the first alert was logged.
Currently, most of the HVs have been taken online, and the VMs are being booted up. The client area and the support platform is online, if you have any issues please raise a ticket and PM us the ticket ID and we'd be happy to take a look on it much faster.
There are a few affected nodes which is being worked on at the moment, and it will be taken online as first priority.
your website is critically slow and I can't enter the contol panel for booting my server.
@Cloudcone after so many years in business you have not learned to not put all your eggs in one basket? Seriously?! Your whole business depends on a single datacenter. If it explodes or something bad happens to it, you'll be out of business.
Maybe you can ask some trusty provider around here to give you a hosting plan offer (like @NameCrane with their crates) just to host your website and customer data in a DDoS safe different environment with different backups. This will be helpful to keep in contact with customers if a datacenter fails.
Maybe you can also grab some storage offer from around here, to hold encrypted backups of VMs if something bad happens to virtual machines.
It is best to have contracts with different datacenters in different locations, so that if one datacenter explodes, burns down, gets turned into rubble by some earthquake, or smashed by a tornado; at least you have some place to migrate customers from backups.
Having everything (including website and backups) in a single place is really bad, precisely due to scenarios like "fire".
Just to clarify, we have 3 DCs (2 in a different building) in LA which the customer VMs are deployed across. The one that was affected was DC1 (Multacom's reference to being DC2) which is on 707 Wilshire Blvd, only the customers on this specific DC was affected.
Our external services, like the client area and the support system was hosted on this specific DC, hence the outage on our main website.
Regarding backups, we do keep offsite backups of our services, since there is no data loss, no backups were restored here, we were working on taking the offline services online.
Can you PM me your server IP? i'll check it up from here
@Cloudcone
This is very frustrating to be honest.
Last year, during IP migration, my VPS was offline for a month!!!! I was on annual contract so I was stuck with it. Even then I let it go. After the contract ended, I moved it to elsewhere.
Now this. My primary site is down. I tried to boot/reboot from dashboard but it only shows re-booting as the status
@Cloudcone as a 6 year old customer of you, I am tired of this shit to be honest.
I still have 9 months left in my contract but I'll put it up for transfer for free. Whoever buys it, just don't run back to me asking why the VPS is slow, why the network speed is slow or why it isn't booting. Because it will be free for a reason.
Live chat function is most of case unavailable,and the tickets reponse time always takes too long,several hours.
When there is urgent case,it is too hard to reach you,that is the main problem too!
I'll take it.
Hi, can you look into Ticket#1266759 & #6397926? No one has reponded to the tickets for 10 days...
It looks like your account was flagged for verification. All seems to be okay now.
We get quite a few verifications daily, and we're working on improving the verification user experience. Right now, it only lets you create tickets, we will be allowing few more actions to be performed during this stage, and only disallow specific actions
The newly registered account has been disabled after successful recharge.
Because I used to use Alipay to recharge the company's account, the company has been using CC, and I think the performance is OK, so I hope I can have a separate account to write something, but it was blocked after recharging. I didn't know CC had such restrictions.
Can you help me handle it.
Cannot merge with company account, this is my personal account
Refund and delete this account
Work order: https://support.cloudcone.com/tickets/view/1663730
Ticket: #1663730
The newly registered account has been disabled after successful recharge.
Because I used to use Alipay to recharge the company's account, the company has been using CC, and I think the performance is OK, so I hope I can have a separate account to write something, but it was blocked after recharging. I didn't know CC had such restrictions.
Can you help me handle it.
Cannot merge with company account, this is my personal account
Refund and delete this account