All new Registrations are manually reviewed and approved, so a short delay after registration may occur before your account becomes active.
Disappointing Service from khanwebhost.com and Refusal to Refund
I recently came across a post on the LET forum about khanwebhost.com and decided to place an order. I was using their VPS for personal use with very minimal usage. Less than a week after purchase, my VPS went offline due to a server issue on their end. The issue was not fixed until nearly 24 hours later. After it came back online, it went offline again within two days. This repeated several times.
I opened a support ticket and asked the provider whether overselling at their node was the cause of my VPS going offline. They responded by explaining that a vulnerability caused my VPS's IPv6 address to go down. After that, I continued to use the service, but to my surprise, without any prior notice or permission, they completely stopped allocating my IPv6 and changed it.
I thought there was another issue with the VPS going offline, but after three days, the issue still hadn’t been fixed. I then attempted to request a refund. Their billing department informed me that they do not support refunds for orders older than 3 days. They claimed they changed my IP, but the IP shown in the VPS control panel was still the deactivated IP address. I eventually found their email in my spam folder, which contained the new IP.
When I requested a refund, I offered to accept a partial refund by deducting one month of service fees, as I paid for an annual plan. The actual service time I received was far less than a month. Initially, I thought the support team was genuine in their responses, and I was willing to wait, thinking that once their service improved, I could continue supporting them. However, they refused to offer even a partial refund, which was very disappointing, so I stopped contacting them.
About three days later, the new IP they assigned to me went offline again, and even when I tried to restart the VPS from the control panel, it showed an operation failure. I opened another support ticket asking for a refund, but as of writing this post, I have not received a reply, and I am still unsure if I will be refunded.
This experience has led me to believe that khanwebhost.com is an unreliable provider with no sense of responsibility. I’m unsure whether sharing this will help me, but I hope it will serve as a reference for others who are considering using their services.
Comments
@AK_KWH
Chargeback yesterday - @cybertech
how long ago did you open the final ticket asking for a refund?
Dont buy longer than 1 month, if you dont know if its worth or not. Do not blend yourself from other peoples choices, if you want to host something reliable instead of just idling for nonsense.
Thank you for your reply. Regarding your question, I’m not exactly sure about the exact time when I opened the final support ticket, as there is a significant time difference between my location and Khanwebhost's. I didn't pay close attention to the local time when I opened the ticket, and the time displayed on their website isn't the same as my local time. However, the final ticket was opened no more than two hours before I posted this on LET.
Given their previous handling of my issues, I don’t really have high expectations for them anymore. I honestly don't think they’ll offer a fair resolution. The reason I proposed a partial refund, deducting one month’s fee, was to acknowledge the efforts of their support team and to reach a fair solution for both sides.
Sharing my experience here is more of a way for me to express my dissatisfaction and inform others about how they handle customer support. I highly doubt that I will receive a fair and reasonable response from them, even if I wait one more day—or longer.
Thank you for your advice. I agree that it’s generally a good idea to start with a shorter-term plan when unsure about a provider. In my case, I only needed the VPS for personal use. In the past, even though I encountered some VPSs with less-than-ideal speeds, I didn’t mind because my usage was light and occasional, so it was bearable. However, I’ve never encountered issues like repeated downtime. That was something completely new for me, and it’s never happened with other VPSs I’ve used before.
While I understand that hosting providers can vary in quality, my suggestion to others would be to be cautious when committing to longer plans with any provider, especially if they don’t seem to offer consistent service or reliable customer support.
For now, I’m just sharing my experience to help others avoid the same issues I faced. Sometimes, it's better to take smaller steps before committing fully.
I've not been following his threads and don't know the reasons why, but it looks like he lost his provider tag here some months ago, so there's that...
It still says "Host Rep" next to his name in his older posts, not sure if that's what you are referring to though
I'm pretty sure he used to have a provider tag last year, not just host rep. Maybe he just decided it wasn't worth the cost, I don't know. It's not a host I've been following closely TBH.
CHARGEBACK and then leave a good review.
I am too facing much downtime issues with the NAT VM from past few days and the support reply is too late. Even some times we are unable to access their website too due to slow loading.
Related: https://khanwebhost.com/knowledgebase/21/How-can-I-receive-a-refund-or-cancel.html
At any time during this episode did you have 3 days of concurrent uptime?
This trend is not funny at all and becoming very harmful. It will drive providers away of LET as LET Customers become more toxic
If your talking about about Singapore nat vps then yes your right we have recently made changes and updated everyone via email and discord channel
if you can share ticket number so i can answer in details
Yes due to work load its slow since last few days but still we are trying our best to resolve the issue within 12-14 hours
I have also got SG NAT server, there was a recent IP change, which is fine for the price. Otherwise, the servers works fine for me.
Don't worry.
Once you leave together with Inception , new providers scammers will come filling the empty spots.
@SCAM_DONT_BUY
Scammers ? You can start off by presenting evidence, right here, right now.
I have/had 3 OVZ NAT with him.
SG, HK, Tokyo.
all of them needed some ticketing just to make wireguard work on my end. eventually it worked.
after a few mths HK got migrated to another provider. then it took an excruciatingly long support back and forth "can you please try again can you try again its working now" and it never worked. for $3.30 or $5/yr service its not just support time that's wasted its MY time as well. eventually asked to pro rated refund to credit.
luckily SG IP change just need one ticket reply and all was fine. I was just this close to chargeback. really a test of patience.
Tokyo works like a yoyo, sometimes down sometimes up.
i dont think KWH should be wasting his time doing NAT OVZ offers really. just stick to KVM IPv4.
I’ve decided to cancel some of KWH’s NAT OVZ (which are about to expire). The locations are scarce and exotic, but the stability is certainly not as good as KVM. I still need to cancel them because I can't spend too much time maintaining their availability and stability.
Thank you for your response. I appreciate your willingness to look into this matter. Here is the ticket number for reference: [#006441].
As mentioned earlier, I experienced repeated downtimes and service interruptions shortly after purchasing the VPS. Despite these issues, I continued to use the service until further problems arose, including the unexpected removal of my IPv6 without prior notice. I later discovered the updated IP address in my spam folder, but the downtime and miscommunication caused significant inconvenience.
Given these circumstances, I believe a partial refund is a fair resolution. I understand that your policy states refunds are only available within three days, but considering the repeated issues and my limited actual usage, I hope you can review my request for a refund, deducting one month’s service fee. This would be fair to both parties, as I paid for an annual plan but received far less than satisfactory service.
I look forward to your response and appreciate your understanding in resolving this issue.
I understand your concern, but I want to assure you that everything I have written is true and based on my personal experience. The issues I mentioned, including repeated downtimes, the unannounced IPv6 changes, and the lack of communication, are all genuine problems I faced.
If you check the provider’s response in this thread, you will see they have acknowledged making changes recently. This directly aligns with the problems I described. Additionally, I have provided the ticket number below for reference, so they can verify the details of my case:
Ticket Number: [#006441]
I have no intention of misleading anyone and am simply sharing my experience to help others make informed decisions.
I highly suspect you’re being drawn into something you don’t want to be a part of with this. Nobody here seriously considers @Clouvider to be scammers.
Our NAT KVM Service is far stable india,uk,usa & canada it works fine without any issue SG is also fine untill something in not reset by DC
HK is stable too but since last month due to migration we are facing issue we are migrating back soon.
by offering a nat vps and providing support in just 3.30$ is a bit tough for us too as many provider dont offer a support for NAT not even provide refunds but i m trying by best to offer something better like @webhorizon move to kvm i m also planning to move because OVZ is getting now challenging for us too as far for stability
neither do i want to contact support for a mere 3.30/yr service, in fact i dont expect to make any ticket for services below $20/yr but if the issue clearly requires provider intervention like "reloading NAT rules" or rebuild the VM in order to get a basic service like Wireguard to work then its just never ending vicious cycle of figuring out whether its my fault or the NAT issue.
i dont know what others use a 256MB OVZ NAT for, but for me it only has one job thats Wireguard.
again to clarify I dont expect any support for 3.30 or 5/yr for the NATs as long as it works just as intended and everything can be handled from within customer panel or terminal.
if the OVZs dont work out as a viable revenue stream for KWH, i would suggest to discontinue this product line and move to higher value ones to make better use of your (and my) time.
I always get scared if I pay for a year up front then what if the server gets suspended half way through for something trivial, just too risky
The provider resolved the issue and issued a refund. I appreciate their support and transparency. Thank you for their effort!
They also increased the price of NAT VPS in India. There used to be a time when India NAT VPS was so rare, but not anymore. Even one with a dedicated IPv4 is like $12. Besides, there are community-provided free NAT servers now, so they no longer have an edge.
It's resolved then. Good to hear. How about you ask DP or Arkas to close this then by tagging them ?
Have a good day.
Hi @DP or @Arkas,
The issue has been resolved to my satisfaction. Could you please help close this thread? Thank you!