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Inception Hosting Review
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Comments
actually calculating what the refunds should be for their entire user base - then yes, it's totally understandable that there will be delays.
Don't they have stuff for things like that...like computers and spreadsheets?
friendliness has nothing to do with my argument. you seem to be pointing out that not replying to a ticket in a timely manner is somehow wrong.
there's no legitimate reason to reply to a ticket when that ticket has no material impact. service was paid, service is being rendered. you can create a ticket asking "when do i get my refund?" "where's your data center?" etc.. all of that is just noise and replying takes time and money.
I've seen some posts on LET where a guy creates 10 tickets because his service is down and got banned and people here just laugh at him. Here, he creates a ticket when his service is UP and got banned, and he gets sympathy. why? because he got added into a fraud list? stupid actions leads to stupid consequences, that's all.
Read the thread before posting such irrelevant content so that your posts create less noise in the thread.
Things to learn from this:
TL;DR; I think @Clouvider is a very good provider and Dom is a decent, honest guy - at least I can say so from the interactions I had with him in the past. As @Ympker wrote in the beginning I am quite baffeled as to why this escalated like this and can only think of stressful times with the dissolving of that IH brand.
Pushing the whole refund thing to January smells much like tax/accounting reasons or worse (liquidity?)
And @Clouvider let me say this again - THIS is the perceiption on the other end.
Your comments here did not help correcting it.
I think I understand what triggered you in this world of chargebacks... however, this case really does not look like it deserved that kind of handling. Man up, admit fault, wave him goodbye.
It's so hard not to weigh in. I'm just happy I'm not using @Clouvider services. I came close to ordering then this year, but it looks like I dodged a bullet.
A service isn't free if you pocketed the money - even if you plan to refund it one day. If you got a moldy burger from a fast food joint and were told you'd be partially refunded in 3 months, you wouldn't call it free.
It seems you told people to open a message to you if they have questions - and after 2 weeks of waiting this individual needed a way to escalate it (and makes someone wonder if you've been replying to anyone). Yes it is a lot or work shutting down a service - but that's what you need to plan for. Can't reply for a month? Tell them in an auto responder. This was 100% avoidable on your side. You are literally terminating this person's service soon - it is the only reason they care about you right now.
Most concerning is one of your earlier replies in here saying you don't owe them a response and feel waiting all the way to Jan 15th without replying is not just fine, but justified because you are going to refund them. That is holding them hostage to your business all the way to the last day and it was you that asked them to contact you with any questions.
Obviously I dont think a chargeback is fair, but it is their only escalation option and a predictable outcome.
Ultimately, I think this whole thread did far more damage than a $15 refund, as I for one consider your service high risk because of how you handled this thread. It's unfortunate.
Low end providers seem incapable of sending good/any comms.
Though I haven't been a customer in a long time, and granted, I've had my fair share of "fun" with Aldyric (if you know you know), @Francisco always manages to take care of things. This doesn't always mean being super nice and giving overly friendly PR responses. Rather the thing I value about Fran is his no bs to the point, owning up to mistakes, and refunding and moving on instead of entering a bloodbath approach. Things like this can go a long way.
emphasis mine)
@Clouvider
Where's your statement that you did not and will not report Nelgin to FR and MM?
I agree with this.
I use both Fran and HostHatch in no small part for their no bullshit approach. They do not sugarcoat and hold hands and cater to all the snowflakes, but they do deliver excellent services. And I pay for services, not participation trophies.
No offense to anyone and I am not talking about someone in particular, but we all have to stop bending over backwards to accommodate stupidity.
going out with a bang, with different style
I received my refund today. As far as I'm concerned the matter is closed.
I received three coupons from the email, which is great, but I have a few questions.
@Clouvider Would you mind? Thx