New on LowEndTalk? Please Register and read our Community Rules.
All new Registrations are manually reviewed and approved, so a short delay after registration may occur before your account becomes active.
All new Registrations are manually reviewed and approved, so a short delay after registration may occur before your account becomes active.
Inception Hosting Review
This discussion has been closed.
Comments
Make your mind up. Are you providing the customer with the 12 month service they paid for?
No.
Have you issued a refund yet?
No.
Hopefully you'll look back at your replies tomorrow and understand where you destroyed your company's reputation.
Wrong, he is/was. (as we now know).
What?
Clouvider is not - the OP is not our direct Customer, as far as inception - currently yes, anyone is down ?
Inception did not promise to refund by “now”, inception will issue refund before the shutdown date.
But we treat all our customers equal.
what a wild goose chase, finally i have a thread to read if im bored, good night Zzzzz...
What this thread has accomplished so far:
A brand I once admired (@Clouvider, bcoz of yabs.sh showing off their speedy network)
...has managed to dig itself a massive crater of bad PR.
Thousands of potential customers? POOF, gone.
All it would’ve taken was a simple, 'Oops, sorry about that! We’ll look into it.' But nope, here we are.
You bought the business in 2021. You provide support to the customer. You now claim that because the customer paid some other company (that you own and operate) Clouvider's reputation should be unaffected is just laughable.
Seriously, stop posting. Come back to this tomorrow.
Pretty much sums it up. I'm out though, cannot stand the cringe any longer. Good luck y'all.
I thought OP's scumbag reference was justified by the threat/act of @Clouvider fraudulently putting the OP on a fraud blacklist. Is that not scummy (if not also potentially actionable defamation)?
Is that what a real business would do to a customer using the authorized resolution process offered by @Clouvider 's own chosen payment gateway, PayPal?
I think he has just given all customers a very powerful example of just how much leverage "chargebacks" and LET postings actually have.
While I wouldn't use those methods over a coffee money-level dispute, some of the market they target here surely would.
As a final message in the thread, unless anything meaningful changes.
The OP has received a notice that Inception Hosting is shutting down. Inception Hosting is a separate company to Clouvider that Clouvider acquired and tried to turn around. Customers of Inception had never been integrated into Clouvider.
Due to circumstances outside of our control, a decision was made to shutdown Inception Hosting business in an ordinary manner.
Once we decided to shut Inception Hosting down, a very, very long notice was provided to all Customers. All services, including that of an OP, extended until 15th January. Notice especially sent before Black Friday to give everyone options on top of massive recurring discount on our own services. A confirmation that refund will be issued has also been provided in that very email.
A few (less than 10 out of 1000+) Customers were regretfully affected by a slower responses in December due to the number of tickets, and notice to Clouvider not being honoured - not Customers’ fault, albeit what Inception informed Customers is possible due to anticipated volume of queries.
One Customer has decided to raise a chargeback against the transaction for the renewal period despite the service continues to run and will be provided until 15/01/2025 stating a fraudulent reason - reporting credit not issued (when credit not yet due). The Customer had no response to a low priority billing ticket asking a question already answered in an email Inception sent to their Customers for a period of 14 days. The Customer’s service remained fully active, working in line with the contract and the Customer was assured a refund will be provided despite it, even though it is not contractually required for the period the service is running.
Inception is currently providing services free of charge to all Customers from 12/11/2024 until 15/01/2025.
Inception will pro-data refund their Customers by 15/01/2025 - that is before the day their services shutdown. Until that day all services are provided as normal, although refunds will be calculated from the day the notice was issued.
Clouvider has chosen to guarantee Inception refunds.
Inception Hosting must be the only shutdown of a hosting business that was based primarily on this forum that didn’t end in everything crashing down and burning to the ground in recent times. Although it appears that some don’t see the value of
treating the Customers with respect, offering them refunds and shutting the business down in a normal, honest matter vs deadpool, which is disappointing.
IMO quite a huge drama for not a big deal.
I hate having my VMs cancelled before the due date, and I paid for my Inception invoice on October 18th, but my VM is already all set up, and I'm getting a free service till then.
I would be mad if I had just purchased the VM and then 1 month after they announced the closure, but again, it's not like they're nuking everyone because they want, but they're closing down.
Clouvider staff, hardware & network is top-notch. My interactions with Dom have been very good, same with Julita who's been mentioned before.
OP is 100% losing the PayPal case IMO, Inception is not scamming out.
Yeah, Agree with that. I'd love to know of the providers that treat their customers like shit. Would make choosing provider easier. someone should start a database.
@Clouvider How about referring to your blacklist retaliation? Will you blacklist everyone daring to use the PayPal dispute resolution process in the future? What does PayPal think about providers who do that to its customer base? PayPal competes by protecting its end-users with this protection.
PayPal disputes are one of the main reasons providers stop giving the option to pay with the platform. Disputes cost a fortune in fees for the provider.
OP hasn't been scammed, and has been guaranteed he'll get the refund on the 15h of January. He can open a case if he doesn't get it by then.
I never open PayPal dispute cases, and the only time I've been forced to is for a service that was completely unusable and got ignored on tickets for months. And yes, it's from a LET provider here, still active.
You get 180 days to dispute the case. Your money is completely safe.
Because THEY inconvenienced the customer who prepaid for a service and has moving costs (labour, testing) and will pay out of pocket for overlapping services of 1+ months.
Please be objective, you seem to have taken a side without seeing from customer side.
A company says they are closing shop and can't respond to support ticket means they are NOT providing service as usual, they've already checked out and gives impression that funds may not be available for refund in January.
Knowing Clouvider a bit more "outside of LET".. I hardly doubt LET is their main market and where they make more than ~10% of money
I get it, I don't accept any Mickey Mouse payment methods in my own business. But those who do, do so because their customers demand it. Customers don't want to pay upfront and then deal with guys who think they are doing the world a favor by making naked promises to pay (or perform) someday (and publicly blacklisting complainers).
Would the world even need contracts if "promises to pay" were worth relying on? Why does no one with a brain rely on "promises to pay? -- even when made by the U.S. Government? Or maybe web hosts are considered a better credit risk?
And customer footing the bill for replacement service while you hold onto their "pro-rated funds". SMH
:facepalm:
The customer had over 2 months to migrate away. Yes, the perfect scenario is if they announced that they were closing down 360 days after, but again, that's just not feasible IMO, and I don't think there has been any company that has done that recently. DediPath gave 1 day to migrate, lol.
I'm the type of guy that likes to have long-term commitments with providers, that's why I go for 1-year contracts, or even more. But it's a company shutting down and there needs to be understanding on both sides.
It's over 2 months notice, very reasonable. Inception has done more than reasonably expected. They're covering the costs of hundreds if not thousands of customers for 2 months, not cheap by any means.
That is why provider gave a notice, clearly outlining how thing would pan out. It seems that even when crunchbits gave a years worth of notice, it seemed as an inconvenience. Why would the provider give me a years notice? They should never cancel it. There is no pleasing everyone.
Theoretically customer would end up paying extra to move the services to a new provider but it has been confirmed they are getting their money's worth from the day notice was sent until Jan 2025. So technically customers are paying for 1 service only.
I guess this applies to you out of anyone here.
That is your perception along with a select few. I am sure out of the 100 other customers, majority do not feel inconvenienced or they would have made a riot here. And yes the chargeback/ dispute would be available well after the stipulated refund date. So definitely there is nothing in the clock.
This place is definitely an echo chamber for one thing negative and boom, hell breaks loose.
you forgot tick tock
But yeah, anyone on the provider’s side is a boot licker here as OP has clearly mentioned earlier.
No, don't shame HH like that. I am a HH customer for full disclosure.
Clouvider has always been a cunt. He attacked one of his customers years ago and I called him out for it and was banned for two weeks for calling him a cunt. This behaviour isn't really new.
@zGato The truth is the post-dispute statements are more damning than the original (mis)conduct. That's what would scare me if I were a customer.
People learn on the job. Mistakes will be made. Toughness is required. But also good judgment is required in order to grow long term. I think my take-away is never to expect that my favorite web hosts actually understand business law or standard practices outside of what they get away with in this particular sub-sector. I sure hope if any of them grow and get a buyout offer they get proper professional advice in advance.
Some providers need a different people to handle PR.
The emails shouldn't be only for saving your arse from legal aspect (from providers point of view) but to inform customers also.
No where in the mail states what was written here. Why it is becoming a trend where a customer has to resort to LET because tickets go unanswered?
Hosthatch oftenly does it.
Now Clouvider doing it.
If you don't think OP deserves a reply, why you reply here in LET?
Ticket is private so ignore but since forum is open so you must reply?
The time it took today to write all these things, addressing OP; you could have saved just by writing the same in a ticket!
Hosthatch and now Clouvider, two companies with good packages but atrocious support.
You've already said that you've never been a customer of Hosthatch after writing pages and pages hating on them in their offer thread.
Just curious, have you ever been a customer of Clouvider or Inception Hosting?
Clouvider (the representative) is in my eyes very professional and has also very likely spent hours and hours with legal consultants for whatever reasons so I am pretty confident that what they say has legal merit most if not all of the time. Although, morally some may not like it (not the biggest fan myself but who am I to judge. If I didn't get back to a ticket in 2 weeks and saw a chargeback my ears would definitely perk up, but would likely try and tackle the ticket at the same time)
Anyway, I also believe they are very stubborn (No judgment to whether that's good or bad) and that no amount of responding will ever change his mind.
The main thing I really didn't like about this thread was a lot of the IMO unnecessary information. What I see as essentially throwing the ex management of Inception under the bus and comparing to other company closures. I don't think it was relevant to this thread tbh. They had a really amazing reputation among this community which could have been left intact.
Anyway. Whether you agree or disagree, I think the OP will have their refund processed in the advertised timeline if they close their dispute. I don't think we will see a case of that being held back. I also don't see Clouvider being particularly hurt by people avoiding them, especially as I imagine they have a different target market to LE*.
This doesn't make sense. If you only ever planned to refund from January 15 and not earlier, and no longer taking renewals/new orders, you could calculate that from the day you sent the first email.
In fact, you should have calculated that before deciding to shutdown.