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Inception Hosting Review
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Ahh, I see. So OP is entitled to a prorated refund of 11 months I assume? But he did already pay in advance for 1 year - wouldn’t it make sense for him to wonder and ask when he would be able to expect a refund, and get a response within 10-14 days (which is long enough)?
After all, he still had to, just after a month of his renewal, find another host and pay upfront for another service, when the money is still in your hands. The ‘free service’ is already worthless the moment he had to go out of his way to get a replacement, and finished transferring data.
Just to mirror this back at you.
I can't work out if you are not reading what people are telling you, or just don't understand, so I'll type this slowly...
The customer was informed both that they would be getting a pro-rata'd refund (no timescale given) and that effective from "now" it would be free until the cancellation date. There was no need to ask for a refund, they were already told they were getting one.
Their paid service had come to an end, and was replace with a free service and a promise of a refund for the paid service.
The customer was also informed that response times to tickets would likely be much slower than normal due to anticipation additional support requests. One man's "being ignored" is another man's "you haven't been replied to yet".
Common sense. I like!
Right, you genuinely don't understand, do you? Put yourself in their shoes for a moment.
They've paid you, you've pulled the rug from underneath them, you then tell them they are using a "free service".
Being the owner of least shitty provider that is shutting down doesn't make you a good guy.
TL;DR: We will continue this private war to the end plus a - quite politely worded - "fuck you!"
My reaction: you putting @Nelgin on any kind of blacklist == Clouvider blacklisted (certainly not only by myself) and congrats for your ability to drive fans sour.
Have nice Xmas days.
Inception Hosting is in a process of originally shutdown after issuing notice of ceasing operations.> @muffin said:
The OP has been provided with a notice and will be provided with a refund. Inception is really sorry they cannot continue their services but as you can see, an honest and honourable way of shutting down the business - with refunding Customers has been chosen with a free service provided for a prolonged period of time and care taken to provide notice as soon as possible before the Black Friday.
A "promise" from a company that is shutting down. Yeah, you'd trust them. I wouldn't.
What a smelly pile of BS!
Unless I'm very mistaken, OP was not at all about "expedite a refund ahead of everyone else that patiently waited" but rather about being ignored for weeks!
OP will be well within the dispute period for the Q1 and most of Q2 2025; Clouvider is guaranteeing Inception’s refunds.
You did say yourself that you don't have services with Clouvider due to them being expensive, compared to inception, and you're not planning on getting one.
So you adding them to your shitlist is fairly inconsequential.
I'd still buy the shit out of any double bandwidth VPS that they would have :-)
There’s no private war - the OP can do the right thing and be refunded along everyone else, it’s OP choice. Inception will follow a standard process in line with the contract and treat the OP equally with other Customers.
But as you've clearly demonstrated in this thread, you can't be trusted. You will happily gaslight as much as necessary to make everything the customer's fault.
Answer to the OP query was provided in the original message.
Inception is a company in the process of shutting down. It’s expected the responses will take some time. Refunds will be provided ahead of the time of shutdown.
Inception is providing free services from 12/11/2024 until 15/01/2025 to all current Customer at no cost to them.
Ignored for 2 weeks.
FTFY
Ars you Inception Customer?
If not, Inception doesn’t need your trust. It has trust of over a thousand existing Customers that it has been provided services faithfully for many years.
Yeah bit he states ignoring clients for 30 days is perfectly fine... I mean c'mon now.
I have no beef in this fight, albeit a clouvider customer, but that's just batshit insane innit?
Best part, he is NOT.
i read the whole thread, my eyes hurts..., took a long time...
Main issue = ticket not answered in time, thats it
... matching YOUR definition of "the right thing", of course.
Again:
You putting @Nelgin on any kind of blacklist == Clouvider blacklisted (certainly not only by myself) and congrats for your ability to drive fans sour.
That's largely correct. Note though that I spoke for my own private use. I do have business clients as well though and for those @Clouvider was in the short list of candidates.
Actually, yes. In the new year, I'm going to take them up on the 50% deal to migrate to Clouvider. It'll be less bandwidth allowance than I'm currently on, but significantly better CPU for about the same money. The network is about the best you can get for UK coverage IMHO.
It's also funny that when I originally grabbed my Inception machine 2 years ago, every one was so pleased they showed up because everyone wanted a piece of the Clouvider network action and they rarely did low-end deals any more. Honestly, now I can see why they wouldn't want to bother.
true but so what? the service is still running. the OP wants to decide his termination date and get a refund but I don't think he's entitled to that given that it's a 1 year prepaid contract. the termination date is determined by the provider and the refund is definitely not entitled until the termination date has passed.
it's a "karen" move by the OP but putting him on a "fraud" list is a dick move. There needs to be a karen list in this case.
Yes, since 2017. Fortunately not for much longer though.
Yep, that’s why I said it’s a bunch of miscommunication.
Had this been mentioned in the ticket instead of the small threat, then everything would have been smooth
The only way OP managed to finally get a response after waiting for long was through raising a dispute anyway, so immediately responding in that manner is not good in my eyes.
For me, it's just stretching too far now over a petty thing.
But 14 days no response doesn't translate that the provider is scumbag, right?
The challenge is people see one bad thing and wash away the good ever done. Not just here, but in real life as well.
It's so unfortunate to see things transpire.
Matching the contractual definition - service provided - no right to issue a chargeback. Inception as a company in the process of being shutdown that issued all necessary notices and promise of a refund to the Customer is behaving more than reasonably in the circumstances, the OP is not.
Inception will not prioritise OP over other Customers, albeit you can say that a day of work has so far been spent repeating ourselves here, definitely not speeding up assistance to other Customers.
It’s not. Nobody was ignored for 30 days.
But 30 days from email to chargeback is perfectly reasonable.
I mean there wiild be no Inception Hosting customer after Jan 2025.. so there's that, no trophy for you.
You wanna start one?
Clouvider asked, I answered. No trophy needed,
Yes, that's why I mentioned before (I think) the thread title is a bit harsh. But read his comment again above.
Wtf