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Inception Hosting Review
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@Nelgin My "nuclear" comment was meant that you used your maximum lever at hand -- the "dispute resolution process/chargeback" -- not that you responded beyond what would be appropriate. Providers clearly don't like chargebacks so it's nuclear from their perspective. My point is providers have to assume that some number of unresponded-to customers may well use their right to the Paypal dispute process.
My final unsolicited (and probably unwelcome) advice to providers here is that while "low end support" may be part of the social contract on LET, that should be limited to technical issues not caused by the provider. Billing issues and failure to properly provision the product issues should never be relegated to second-class support response.
Well, things work both ways, I guess.
After serving him for four years as a client, they threatened to report him to FraudRecord over a dispute that could have easily been avoided if someone had bothered to respond to his support ticket within two weeks.
Gb6 score is 1 point lower than my last run 1 second ago.
The provider oversells
Provider is scumbag
GIVE ME REFOUNDS, inspite this being a non refundable/ unmanaged service with shared resources...
Billing ticket created.. give me my money
Technical issue leading to Billing ticket.
So what should provider do here?
You sold a service for 12 months.
You then told the customer that you would be terminating that service early, thereby breaching your contractual obligations.
You didn't respond in a timely manner to the customer.
You're now surprised and upset that they initiated a chargeback, believing you to be ignoring them?
You "extended" the 12 month service to less than 12 months?
And to compound the issue you keep referring to "while being provided a free service". A "free service" that the customer paid for?
You're doing a very poor job of gaslighting here...
The damage to a provider is much higher compared to the other end as I see.
Chargebacks have deeper consequences and in this case both parties ended up in a shit bag situation
That was not made clear in the email.
After 4 years of always treating me with respect and promptly responding to tickets, and then to ghost me, yes. That's a scummy move.
What sort of moron are you? I had already renewed before receiving this notice. Do you think I would have renewed after receiving it and the asked for a refund? The more you post, the more I feel you're some sort of Inception boot licker.
Therefore, work with a client. He opened a support ticket regarding that matter. 15 days ago.
Yup, which actually means more work for me, but like I said, I'm a reasonable person.
LoL
You seem to be super missed at thr community for the shit you are in.
I know, anyone supporting the provider will always be labeled a shill.
You did bring this on yourself at the end. Something not clear to you doesn't mean it was not spelled out right.
Inception Hosting, a separate company is closing. It is in the process of being shut down in an ordinary manner. Timely responses in the period where Inception provides services free of charges should not be expected, its fairly obvious.
And our worry, and what “triggers” here, is any limitations to the PayPal account in this case - we would very much want to be in position to transfer funds to Inception once the refunds are calculated and send refunds whether through standard refund process - limited to 6 months - or sending a payment back. Some options are not possible once the account is limited.
From my perspective it was a fraudulent dispute, and I believe the credit card should side with the provider.
They paid for a year, the chargeback would have returned the full year, but they had already used 2 months of service.
The service was still ongoing, there was no breach of contract and they are still continuing to provide the service requested.
If there hadn't been any advance warning of the closure, the customer would have not been entitled to a refund on the service.
The e-mail that was sent out, explained that a refund would be issued pro-rata from that point and the service would be free for another couple of months.
The customer's request looks reasonable to us as fellow customers - that he wants his refund pro-rata'd from a certain date, although contractually the provider wouldn't be obliged to do that - they'd be contractually obliged to refund from the point at which service actually terminated. Notwithstanding, they'd already been told that they would get refunded from the point of the e-mail, so asking for a refund from a later date was actually less than they were going to get anyway.
Taking all those facts together, it can be argued that the chargeback was an attempt to get the whole year's service refunded rather than the 10 months they were going to get, or the 9 months that they were entitled to.
Whether deliberate or not, going the chargeback route will have cost the provider considerably more than the cost of the refund.
It was. As I previously replied (that you seemed to ignore): https://lowendtalk.com/discussion/comment/4186163/#Comment_4186163
In your own quote:
You even quoted it. It's not the provider's fault if you don't read things properly.
Sorry, no. That's your sides calculation, but there's also the concerned customers' side. In my case I don't care, I just use the VPS I have till Jan. 15 and then forget about it (although I really liked that VPS, it was a very nice deal). But there of course also are customers who don't let you dictate when to leave and/or switch product or provider.
To say "Thanks OK" after your announcement and to leave straight away is a perfectly valid and reasonable reaction and in no way somehow evil.
Also: To not pay InceptionHosting or you, as their "successor" any longer for a product not used and cancelled properly is just normal. The fact that you stop providing a service on Jan 15 does not mean that a customer has stay onboard till Jan 15!
Finally and probably most importantly, Why didn't you simply send @Nelgin a short mail/message along the lines of "We will refund you counting from the date of cancellation but please kindly understand that the refunding will happen only shortly after Jan 15 2025 for various reasons. Please kindly be patient"?
The problem wasn't him opening a dispute; the problem and cause was that you seem to simply have ignored him and basically drove him into doing what he saw as his only remedy.
Now with the milk spilled all over the floor, please inform us all whether Clouvider really puts Nelgin on Fraud Record and Maxmind! In case he really does I guess Clouvider will end up on many LET users' blacklist, incl. on mine.
He never ordered and, as it seems, needed free service. It's fairly obvious.
This, as an example, would be helpful to me (and that's cool - from your side) since my service expired and couldn't be renewed just a week or two after your announcement. If I hadn't had time to migrate, I'd have been stuck. But in his case, his renewal date was far in 2025, so it's not like you were doing him any favor. So why do you keep mentioning this?
Things went wrong due to a lack of communication between the two parties, and everything that followed was so unnecessary - for both sides.
Even right now, it seems like you two could work things out if it weren't for all the stubbornness preventing you from seeing the other side...
Total shit show from a pr perspective.
Any host not responding for 14 days is to blame for whatever happens next.
I get chargebacks are lame but learn to communicate with your clients. 14 days in insane, no matter what industry.
Good that threads like this exists.
Adding @Clouvider to my avoidhost list.
... which does not mean that customer has to stay onboard and make use of that (granted, good) offer.
Besides, having been a content customer for a long time (years) does suggest that @Nelgin was not bellicose or ill-willed.
Yeah, it's nuggets style client support. Sad to see this from a provider I use a lot.
The says how long the service that I have already paid for will be provided free of charge. That does not say that refunds would be processed on or after 15th Jan 2025.
For those saying I was trying to get 2 months of free service by requesting a full charge back, not true. I paid for service from October 4th on September 19th in good faith. That's barely 6 weeks until I received their notice of closure on November 12th. There really wasn't any option to get a partial refund, not that I saw anyway. A simple response to my ticket would have resolved all this. It appears the company feels that since they are providing a "free" service, which I've already paid for, I don't deserve a response to any ticket that is opened.
Inception hosting will refund (unlike any shutting down hosting here) for the period from the moment the notice is issued to whatever time the Inception Customer has paid for.
The service in the interim is provided, at no cost to the Customer.
Customer was not ignored, ticket was escalated by a junior staff member that was thrown into dealing with this shutdown.
Inception was pretty much a one man band with support once it was acquired, if you remember, and we are doing what we can to do our best for Inception Customers.
Once we decided, or were pretty much forced to, to shut Inception Hosting down, a very, very long notice was provided to all Customers. All services, including that of an OP, extended until 15th January. Notice especially sent before Black Friday to give everyone options on top of massive recurring discount on our own services. A confirmation that refund will be issued has also been provided in that very email.
The OP was informed he will be refunded and his service will be free from the day of the notice.
OP had no right to issue a chargeback while the service was still being provided.
Because Inception has offered to refund from 12/11/2024 while providing service free of charge until 15/01/2025, which is extremely generous and not what the Customer is entitled to.
Inception Hosting is a company in the process of being shutdown in an ordinary manner. It’s not a normal business that provides normal hosting services as of 12/11/2024.
I can gladly offer some alternatives that you'll be happy with. Top class support and responsive servers, as can may others here, I'm sure.
The service isn't free. He payed for it mate.
I don't think you stated before the refund would be calculated from the day of the notice. Hence OPs confusion.
Anyway, still doesn't excuse you from not responding to a ticket for 14 days.
I see a lot of excuses.
Truth is... Op buys a services... You have issues... You breach the contract. Stop blaming the victim.
Inception Hosting is a company in the process of ordinary shutdown. You have been provided with a confirmation when the service will be shutdown alongside the confirmation of the refund period from 12/11/2024.
Your service is provided until this day.
Oh shut up, your hole is already dug. I offered to cancel the chargeback, all you had to do was reach out to me. Couldn't even do that.
Excuse me?
Inception Hosting has provided free service from 12/11/2024 until 15/01/2025 and will provide pro-rated refund.
Think for 1s before you write something.
You make that your clients problem, in reality it's yours. Something you should deal with.
So you doing the provider a favor by offering cancel the chargeback?
O my, so generous.