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Inception Hosting Review
On September 20th, I paid €25.00 for my storage server renewal which was due October 4th. I have been a customer in good standing for 4 years now.
On 12 November, Inception sent out an email to say they are ceasing operations on 15th January 2025, encouraged me to find a new host and would issue pro-rata refunds.
"We understand this may be unexpected, especially for annual plans as such we wanted to reach out ahead of Black Friday, so you have plenty of time to consider all options.
If you decide to move to a new hosting provider, we completely understand and wish you every success. To ensure all customers are informed, we will send this notice multiple times in the coming weeks."
On December, 5th I had transferred my data and no longer needed their service, 2 months into my 12 month period. I opened a ticket in the control panel requesting they shutdown the server and provide a refund. The company did no respond.
I followed up on 8th and 10th December while additionally using the cancel service option in the control panel. The company still did not respond.
This morning I opened a complaint with Paypal about missing refund and almost immediately the company responded with some sort of thread that appears to try and get me blacklisted:
"Hello,
Hope you’re well.
Please note, Inception Hosting will be filing a report to Fraud Record and Maxmind both to share your fraudulent chargeback with other hosting companies.
Kind Regards,
Dominik"
I've been through a number of VPS hosts over the years but never have I been met with such disrespect. I wanted to document this so it's out there and maybe as a warning to other customers of what these scumbags are capable off.
Comments
Well one thing everyone on LET knows is that if a company doesn't respond for a long time, opening a PayPal dispute will usually get an immediate response through the dispute messages
For the sake of accuracy, there hasn’t been a single response to your ticket since December 5th up to this date?
possibly swarmed. their main company is clouvider.
No idea who to tag now so I will tag both.
@AnthonySmith @Clouvider
moooaaarrrr
@InceptionHosting
Since its a part of clouvider, you would just wait for a refund from them.
It’s a nice thank you for the long notice period, extension of services free of charge as well as promise of a full refund that will be processed once fully calculated and executed.
@sunnyg said:
Dominik isn't that bad I've had good tickets reply from him, the services is still active until 15 Jan the user probably disputed for the full payment including parts that they did provide.
The email says "Refunds: Pro-rata refunds will be issued for any pre-paid services beyond the termination date."
I would guess it probably getting issue around or just after the 15th they don't have to issue a refund this exact moment since the service is getting provided.
Why did u not respond to him in a timely manner, instead of defending ur vengeful behavior u shud say sorry and move on. I am sure neither max mind nor fraud record had this kind of blackmailing in mind when they offered u their services to weed out scammers. OP is not a scammer.
hello sir ok
chargeback ok
money ok
inception dead
ihos tart
i will not buy fron inception hosting
reguards
I mean if you close down shop earlier than user has paid for (aka yearly) you should expect some people wanting to get theirs money back earlier to buy other service rather than waiting for you to end on 15th of January and left them scrambling for something while having... nothing?
Pretty much what @Razza says.
After the end of year we will automate the process of calculation and before the 15th everyone will be offered the a pro-rated refund. Until then - all services are provided.
It's kind of a dick move when the provider explains the situation, says they're giving refunds whilst ALSO giving you a couple of months of free service, and then you start a chargeback on them anyway.
Don't you know that chargebacks cost them probably more than the refund they're giving you and potentially cause them issues with their card handling providers? And not only that, you're wasting their time as they have to prepare all the evidence in defending against the chargeback - something that should be pretty easy to show is fraudulent as they can just show that a month early they already communicated to you their intention to cancel the service and provide a refund.
I'm with them as well, and not especially pleased that I have to move elsewhere, but they've communicated and handled the situation pretty well so far.
Doing chargeback is bad yes, but it's worse that the only way to get providers attention/response is after you open a dispute/chargeback and not before!
Not a single response to my ticket from December 5th to current is correct. The only response I have had was in response to the Paypal complaint.
We have nothing to say sorry for - Clouvider has taken over Inception Hosting in a state where it was barely braking even with all costs accounted for. We did our best to turn it around without any price increases for the Customers. Once we decided to shut it down, a very, very long notice was provided to all Customers. All services, including that of an OP, extended until 15th January. Notice especially sent before Black Friday to give everyone options on top of massive recurring discount on our own services.
Behaviour whereby somebody issues a chargeback as they can’t wait while being provided a free service is simply not acceptable.
To answer some of the feedback, if the company had said "we will calculate refund on Jan 15th" then I would have said fine, just keep in mind, at your suggestion, I moved off your platform on Dec 5th, so calculate my refund from then, we'd not be having this discussion. Instead they decided to ignore my request which lead me to believe they would not honor any sort of refund. This could have been dealt with quickly and professionally by the hosting company.
As soon as you start a chargeback, you've kind of tied their hands anyway. They can't give you a refund back in the normal way because they'll have to wait for the decision on the outcome from the card handler.
The "filing a report to Fraud Record and Maxmind both to share your fraudulent chargeback" is not ok. To me this sounds like "I'll show you who has the most power here". According to the info of the OP, the povider had 10 days to reply...
Then marking you as a fraud and treating you with FraudRecord and MaxMind reports doesn't seem appropriate.
I'm pretty sure @Harzem didn’t have this in mind when he created FraudRecord.
I don't want or need a any sort of free service. Their email literally urged me to go find a new hosting company, going to far to as make sure the notice came out so we could make use of black Friday deals, so why would I want to keep a host that I've migrated from, at their urging?
20th of September 2024 + one year = 20th of September 2025.
20th of September 2025 > 15th of January 2025.
"extended" does not work here.
I’d love to know of any trigger happy Customers that chargeback other hosting Companies. Makes our job easier.
Then replace it with another word.
I’d humbly apologise if the OP was not refunded after 15th January and the service was down, but that is not the case and the service continues to be provided.
They had from the 5th to the 20th to give a refund or even just respond to me. They chose not to.
You were wrong here to
Is "being provided a free service" accurate here? Customer had already renewed until October 2025, and as far as I understand the email that has been sent out, refund will only be provided for anything past 15th January (so customer pays for the service until January 2025)?
Exactly
For sake of accuracy, that is when I paid the invoice. As I stated, the anniversary date is October 4th.
The actions taken on both sides could have been avoided if the ticket had been answered by the Provider within a normal acceptable time...