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Regarding the situation where the customer service representative of hostbrr intentionally did not r
shenfeilongjianke
Member
Regarding the situation where the customer service representative of hostbrr intentionally did not reply, intentionally delayed payment, resulting in inability to make payment, and then intentionally did not reply, intentionally delayed payment, resulting in inability to make payment, and said before purchasing that the promotion had expired and the price was different, confusing right and wrong
I will resend the ticket within the next 20 days, and customer service will only close the ticket, leaving a ticket that will never be replied to. The remaining work orders will be closed immediately after being sent
This indicates that he intentionally did not reply within these 20 days, rather than not seeing the work order
I spent over $60 on hostbrr, and that's how customer service treats users?
VPS website hostbrr.com
The last reply was already 15 days ago, and there have been no new replies within these 15 days
The following is a screenshot of a new work order being closed by customer service, confirming his behavior of not responding to all work orders despite seeing them
Comments
$7
Maybe because is only one man company?
@labze i invoke you
I think you love the word
intentionally.Wanna make people believe you?
Show tickets, all tickets, from start to end.
How to directly send pictures on this forum? I have evidence, pictures
Upload somewhere and give the link here.
Show tickets, all tickets, from start to end.Highly agreed. Just post here.
It is semi-intentional. It is not the best handling of the situation, but the client had a very favorable deal and then we agreed on changing it a few months back. During Black Friday he expected the deal to be changed substantially and very unreasonably. I did not agree to this change and the client did not pay a invoice in time causing the service to be canceled. He then opened multiple tickets, I believe 20+ by now in a short time span. I have closed the tickets without replying and sort of forgot the original ticket was put on-hold.
All this happened over Black Friday where there was very busy with what I consider more important matters.
So yea.. Bad me, but also, eh.
The fact is not so. You still don't understand. Please carefully read the content I sent before Black Friday. I asked if it is possible to pay for hostbrr directly with a bank card. I was planning to buy it at the time, but you haven't answered this question yet and kept pretending not to see it
You still think I'm insisting on unreasonable demands. Please read the messages sent before Black Friday by yourself. That's not the truth
If I open no more than 20 work orders, how do I know if you have read them
When you close the door and don't answer, you always feel like I'm still making unreasonable demands
My last question before Black Friday is, can I pay directly with a bank card
You haven't replied yet, which confuses me. Your customer service level is really unprofessional
You have always felt that I am still insisting on unreasonable demands because you cannot see the information clearly. Please see the final content I sent
You asked about payment after the service was canceled and invoice was closed due to this. You then blamed me for thinking I intentionally canceled your service when this is an automatic process that you've received several e-mails about would happen with overdue invoices. You then proceeded to write no less than 10 messages in the same ticket while opening up to 20 tickets, from multiple accounts even.
But the main issue of this is the behavior before all of this. Here's a snippet of the ticket I wrote:
"Again, I did not change any deal. I stated this a few months back when you first asked:
"I can add an additional 1 TB for $4/quarterly this one time. However, it will be added as an additional drive. Shall I proceed with this?"
You then return two months later with this request, which is very far away from this simple but already heavily discounted offer:
"The price we agreed upon at the time was $4 for 3 months. I wanted to renew it to replace the package, which means replacing the original 8g of memory with 5g and adding a second HDD hard drive and an additional 20t of data. Other configurations remain the same, the CPU remains the same, and the price remains the same for 3 months at $28"
I do not know why you think that I am the one who changed anything that we agreed upon. You are expecting to receive almost $30/months worth of extra resources at no additional cost than the original $28/month just by reducing memory by 3 GB."
Such behavior does not lead to great service. And claiming that I broke promises and do not keep my word for not changing to deal to your demands is a good way to get refused further service.
Primadonna drama.
Case closed.
(don't forget to bomb Philip again with 20+ tickets during peak new year sale)
More ppl should see this.
You see, your customer service level is too poor. I even asked you to go and see what I said last. I said I'm ready to buy, please reissue the invoice. I asked if it's possible to pay directly with a bank card
You still think I'm talking about the price issue until now. You always feel like I'm still talking about the previous price issue
I asked you to open a new bill for $32 in the end. Have you opened it yet?
Do you still think I'm talking about the price? Let me say it again, please read what I'm saying clearly
Your customer service level is too poor
Tldr:
OP: Hey I forget to pay my invoice please give me the better deal?!
Labzes customer is losing billions.
@shenfeilongjianke can, you provide all of your tickets? I want to know if you really opened 20+ tickets and I want to know the creation date.
@labze, just ban him for wasting your time with an excessive number of support tickets and move on.
"Customers" like this never change and will likely continue to be a persistent pain in the ass.
@shenfeilongjianke, please go back to hostloc and behave like a mjj there.
This is kinda becoming a norm. An awkward attempt to put a pressure on the hoster by going public but intentionally not publishing that part of the conversation that is damaging to OP. At least, it keeps people entertained
hahahahahahahahaabahahabababahabab
@shenfeilongjianke please don't make a confusion.. LET is not hostloc.
I like this guy! He opened topic about poor customer service, re-iterated it like 10 times and it's still trying to buy it.
I guess he into masochism and similar stuff
On serious note:
Opening 20+ tickets with semi-broken English does not help.
Mixing multiple requests (one per ticket!) in one ticket does not help.
Bumping tickets does not help too - in most software they go to the end of queue - tickets are sorted by 'last activity' and those waiting the longest goes first. If you bump your ticket everyday you are put on the end of queue, everyday.
Plus if you ever decide to open a new ticket or something don't make things like "You didn't check the last tickett!11#111111!!111" because no sane people gonna follow up the trail of those. If you ever decide to open a duplicate ticket make it at least useful "Hey, I need this and that, we agreed on price in ticket #57574 and I would like to use it" and not things like "Hey, check website chat", provider open website chat, finds your message in tons of other messages and that message is "Check your e-mail" so provider goes to e-mail, finds yours in ton of other e-mails only to see "Check your whatsapp" and so on so on.
Also I've asked for all tickets and all content and yet again we only got a small excerpt, eh (-:
labze dropped the ball due to BF sale and that damn Direct Admin storage sell I guess.
Customer dropped the ball due to not paying and re-re-re-re-re-re-re-ticketing.
Seems like the best course of action is both of you move on and part your ways :-)
I have worked in first and second level support for quite some time back in the days while studying and I know there are a lot of lets say "weird" people out there but the tickets that get posted here on LET are next level. Looks like lowend does attract those special customers. Maybe I should start seeking for a weekend job as supporter at a lowend host just for entertainment purposes.
You guys are really interesting. Even though he didn't reply, I didn't issue more tickets. How do I know if he forgot, didn't see, or intentionally didn't reply
regards
Poor eyesight can be donated to those in need
Poor eyesight can be donated to those in need
Poor eyesight can be donated to those in need
Poor eyesight can be donated to those in need
I think your tape is stuck. It's repeating the same over and over again. You should create some tickets to get it fixed.
I think your semi-broken English strikes again. Why would we need a donation of poor eyesight if we already have one according to you? What is the point?
Why cheap promos such as bf always have saga? No buy no problem, if want buy please buy within promo period. Dont be cheapskate beg for unstainable deal or past historical deal or ask for new locations etc. thats my rule after years patronising here.
Because your eyes are of no use to you anymore and you can't understand things, you can donate them to those who need them more