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Need some help, I did not receive the refund from Crunchbits after more than 10 days.
Sorry for interrupting you guys. Any advice is appreciated.
I bought a [PROMO] Yearly KVM SSD VPS - [WA] 4.5GB Yearly SSD VPS [PROMO] of Crunchbits from another buyer some time ago, and the buyer had paid 5 dollars to push the VPS to my account.
Then I received the news that the vps I bought is unrenewable and the owner can choose to get a refund, so I created a ticket for a refund.
I received a template, and I sent my Paypal account according the template to them. They suspended my vps immeadiately.
But I still not get the refund until now. It has been 12 days.
I am a new guy at this forum and not a native English speaker. So is there anything I do wrong? I will post the whole ticket below and any help or advice is appreciated.
Comments
Follow the logical chain:
P.S.:
Community engagement in your troubles with provider usually ends bad. Either because stupidity, arrogance and not following logical chain.
Thanks your reply, according the ticket above, Crunchbits agreed the refund so they sent me the tenplate, and I am sure there was no abuse, because they did not say any thing about abuse.
Now the problem is: The ticket communication went smoothly, but there were no further updates.
They're refunding you money you paid to someone else?
So:
Maybe it is just me, but I would not refund this to your account, and I'm pretty sure my accountant would suggest the same.
A stupidity case it is.
it can be considered money laundering
Should be not tolerated and punished severely. That way scalper victims will learn to not feed scalpers.
Maybe they refund to the scalper account instead of your ?
That's not going to happen.
Whoever initially paid for the account would be eligible for a refund. Since you're not the original owner, you're not eligible for a refund. It's really that simple.
Your best bet would to have gone with the (free) upgrade at the same price point. Now? What you've requested will end your service and refund the original owner.
You could have a had a free hardware upgrade to a better spec'd machine for the same price point had you just put in ticket but now you're going to end up with no money and no server.
Agreed.
You never paid any money to Crunchbits, how/why would they refund you?
@Levi @zed @Nyr @cybertech @kenjing789 @Petey_Long @kevinds
Thank you guys's replies! But I think there is some infomation I need to add:
I believe the person sold his vps is not a bad guy. I traded with him on a online platform. I don't mind if Crunchbits refund to the original account. And I just sent message to him to ask if he received the refund.
The number of [PROMO] Yearly KVM SSD VPS - [WA] 4.5GB Yearly SSD VPS [PROMO] is limited and this type of vps was on hot sale. The vps was not able to be pushed at initial time. But later Crunchbits permitted pushing and open this function for 5 dollars once. The provider absolutely known that push means trades between buyers.
In addition, Crunchbits said in discord that the vps under "legal" push can be refund after the sudden message that the vps is unrenewable. If the vps is unrnewable at first time, I believe I won't buy it, and a lot of people won't buy it. And that's why Crunchbits agreed me to sent my paypal account to them for a refund.
Since Crunchbits "agreed" in ticket, why is the refund delayed? Also, I accept refund to the original account if it is necessary.
@crunchbits
I discoverd Crunchbits is in this forum. Sorry for disturbing, but I need you guys to explain things above or give a reply.
These situations are virtually inevitable with account/service transfers.
Beside what others have said, if the provider offers transfers as an option (which I assume Crunchbits does as they charge a $5 fee for this), then I’d expect there to be a policy in place to handle such eventualities.
Otherwise, if the transfer was done as a matter of good will, it’s between you and the person you actually paid.
I feel some folks magically believe it's all normal.
A buys service (-10)
Provider receives monies (+10)
A sells service to B
A receives monies (+10)
B sends monies (-10)
B requests monies from provider
Cause B is at (-10) and provider is at (+10)
So for B, that money is rightfully theirs.
Unfortunately they forget it is not that simple to understand it's impossible to do this in the current world
@Henry100 What amount of money did you send to crunchbits for this server? What amount of money do you want as a refund, the entire amount you paid them?
Thank you, I also accept refund to the original account. I have @ the provider and I believe I can get a reply soon.
I'm pretty sure this exact scenario is one of the reasons why they (and many others) hate doing stupid deals for Black Friday to LET.
Scalpers buy VMs.
Scalpers sell VMs to a 3rd party (you).
Business now has to deal with communication regarding account transfers and take the time to accommodate this request, assuming it's done proper and you just don't get someone's login details and update their info to your own.
New person (you) who never paid money to the business wants refund, but you never gave money to Crunchbits, you only gave it to a scalper.
Such a headache (for the business) to deal with.
Thanks for your reply! But If the provider agreed and known the trade between A and B, and the provider got the trade fee, and providers can not maintain his renew policy, in above situation I think the provider should take responsibility for this. At least, provider should give me a clear reply and do as the reply said.
entire money minus the days have been used, according their announcement in discord.
The provider does not permitted pushing at first, but later they open the push function for 5 dollar once. And provider agreed the refund to me (more details I have said above). The headache thing for me is why provider does not give me a clear reply and do as the reply said.
It's an unfortunate risk of a service transfer. It's just bad timing for you. I have dealt with some transfers only to know the provider has ceased to support the services a month later. So I have a big loss to recover from.
Let's say you transfer this service to me today
I pay you money, provider moves services to my account.
Tomorrow, provider Deadpool.
At this point provider is up 10$, you are up 10$
I loose $10. Who pays me? If I pay by PayPal, may be I can charge back to get back from original seller.
I never had a direct transaction with provider so they will say, no no, go to your buyer.
Sorry you are in this position.
Thank you! I have @ the provider and I believe I can get a reply soon. If Crunchbits can continue this vps, I would not ask for a refund actually.
I would be very, very surprised if they do issue you a "refund"
Thanks! But if you have read the two main message I said, you will discover the main idea I am annoyed is that they seem to have no time to deal with the problem？At least they should give me a clear reply and do as the reply said.
It depends now, how long this VPS existed before you got it and if you get a refund, if the service is terminated anyway. Better life with the loss.
There's actually a chance for him because of the specifics of the case.
He mentioned that it was a legal service transfer (so they didn't go the scalper's account-sale route) with a paid transfer fee + those transactions are too old to be refunded automatically and require manual repayment.
Crunchbits in those cases doesn't issue refunds (reverse transactions) per se as time for that expired, but instead pays the money back. They might simply return the money to the provided address since he asked nicely.
It must be a nightmare for the billing department, tho.
@Henry100 "Refunds" in this specific case are more complex because they can't just push a "refund" button. This option has expired due to the age of the transaction. They need to recalculate the pro-rata amount for each refund request and process it manually. There's a long line of clients that requested refunds, I imagine.
Thanks, I wish through this thread I could get a reply from crunchbits. The price of their vps impressed me, and I hope I can get a end as satisfying as possible.
Thank you, I also hope they can address these problem smoothly. It seems that not only me want for the refund these time because they suddenly made the decision that some vps are unrenewable.
Thank you for the infomation you added, but I wish they can tell me the specific sitiation, instead of closing the ticket directly.
Why didn't you order from Crunchybits then?
Agree with this, but the moment the business decides to offer transfers as a service (with a fee), they’ve accepted the administrative burden that such transfers might entail.