New on LowEndTalk? Please Register and read our Community Rules.
All new Registrations are manually reviewed and approved, so a short delay after registration may occur before your account becomes active.
All new Registrations are manually reviewed and approved, so a short delay after registration may occur before your account becomes active.
Two additional items to my OVH order that did not order, that's odd
Last night I found that two additional items were added to my OVH order that I did not order, "Extended protocols Storage Backup Option" and 67 Quantity, that causing the ks-le-1 renewal price to increase from 9.9 euros to 145 euros.
It is not clear whether this is a bug in the OVH system, and there is no place to cancel these items.
The orders with this problem are the ks-le series delivered in the last few days.
Highly recommended that manually check again the order before checkout.
Comments
Probably a backend bug, I'd point it out to their support team if you haven't already. Adding extra charges like that to renewals without advance warning isn't legal in some places so they'll almost certainly refund to resolve it.
Thanks, already try send ticket for them just now, guess will be get reply soon.
I also had this issue contact them on livechat they will fix it in a minute
wow! that was quick! but i never got in touch with livcechat with real human
Deal with livechat and it's done! Thank for the advice!