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Comments
Invoice # 1970118
Order # 3219271929
Still waiting on my Frankfurt VPS to be setup after 2 days, and the NY VPS was so slow I couldn't even get Ubuntu 24 to finish installing on it. Not a good sign so far.
We've seen that Ubuntu struggles to install with 1GB RAM from original ISOs. We'll switch to OS templates for that reason. We're opening up a ticket to our support team to install the OS for you for both servers.
Do you have a ticket ID you can share please?
That may be but I've easily installed Ubuntu 24 server on 512 MB AWS and Vultr instances and they never took more than 10 minutes.
The first server needed a stop / start (last week's bug on the hypervisor). The other server was stopped. We started it.
Both servers now are connected and pingable. Please let us know.
Please share your ticket id so we can locate your server.
Please share your ticket ID or you order number to locate your servers.
The 4th year has been added and the price has been locked!
No disks are deleted here! One additional year has been added and eternal pricing activated for your order!
Bonus enabled!
Customer service has been fantastic at this provider, I just wish there customer portal was better. Its extremely slow and very time consuming to reinstall OS
Hi,
Your Order Number is: 3802922672
Please extend my vps for 4th year and price locking.
Thanks.
896019
Please extend my vps for 4th year and price locking.
Order Number: 3102714015
Thank you! We're running lots of upgrades on the background for the portal speed (next week), the Frankfurt customers migration to the new Frankfurt cluster (seamlessly and next week too) and we'll enable OS templates so that the installation is completed very fast.
Invoice 1967670
Machine MG2024110610504780
Thank you.
(extra 2 months service)
I was affected by the Frankfurt downtimes.
2 month extra On Frankfurt.
Order # 9872884439
Thank you!
Order Number: 3336556234
Please discount my rate forever
Just placed an order fingers crossed. Order Number: 8474616575.
. TIA
Please add 4th year and lock the price
Do I have to open a ticket for me to get on HA ? In portal it says its online.
Did I receive the additional years and price locks on my VPSes from this order, btw?
How long should I expect to wait for a response to a support ticket? I bought a server and it is not working. I submitted a support ticket, but it has been hours.
I just purchased a VPS from you and installed Ubuntu, but I can't find the root account to log into the VPS. I tried using the root account and password you sent in the email (the same as the one in the guide), but I can't log in.
24x7 Stellar Support: Our support heroes are rated 9.5/10 and are always ready to leap into action for you.Basically it says you can wait 24x7, and they are ready to leap into action, but doesn't say when they actually do.
Good luck, from my experience it's up to the gods and their mood-of-the-day if they are willing to answer your question. Also they like to point out that you should send a ticket to a different 'department', while when you put a ticket in there they still don't directly answer your question but are seeking the same excuses that things are your fault.
BTW: I think tickets are closed automatically after 3 days or so of inactivity. So keep the thing going before that.
Haven't seen extension.
Please make sure that you're using the correct SSH port. We're using non-standard port for SSH for security reasons. If you have a ticket number, please share it in a PM or here. Thank you.
The installation is automated. Can you please share your ticket number in a PM or here?
Extended and price locked!
Bonus applied! Due date extended and resource pricing is locked!
Thanks
But have some Question about upgrades, quote from the upgrade page:
But no duration noted anywhere (Hint!).