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L-O-W-E-S-T PRICES EVER down to $0.49/month eff. WITH IPv4 + HIGH AVAILABILITY + LIFETIME BONUS

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Comments

  • ManuelMManuelM Member

    Affected @MassiveGRID Frankfurt downtime:

    Invoice #1966609
    Invoice #1966440

  • J03J03 Member

    @MassiveGRID said:

    Extra bonus for the Frankfurt location users that have been affected.

    We know that the last days some users have been greatly affected by the instability of a Frankfurt cluster.

    We're speeding up the deployment of the new cluster that will replace the existing one that faces issues and all the services will be seamlessly migrated.

    For any user that has been affected and as part of our promo here, we'll provide additional 2 months of extra service.

    Please comment with your order number or invoice number if you've been affected and additional to the bonus, 2 months of extra service will be added.

    Thank you.

    I was affected also @MassiveGRID
    order number: #4033194781

    Thanks

  • shiikoooshiikooo Member

    Invoice #1969924
    please

    Thanked by 1MassiveGRID
  • kangleizhuikangleizhui Member
    edited December 2024

    @MassiveGRID said:

    Extra bonus for the Frankfurt location users that have been affected.

    We know that the last days some users have been greatly affected by the instability of a Frankfurt cluster.

    We're speeding up the deployment of the new cluster that will replace the existing one that faces issues and all the services will be seamlessly migrated.

    For any user that has been affected and as part of our promo here, we'll provide additional 2 months of extra service.

    Please comment with your order number or invoice number if you've been affected and additional to the bonus, 2 months of extra service will be added.

    Thank you.

    My order number: 9981574954 is related to a server that has also been affected and has been unable to function properly for three or four days. Can I receive an additional two months of service as compensation?

  • e107e107 Member

    Order Number is: 6009040380

    Please extend my vps for 4th year and price locking.

    and I was also affected by the server failure in Frankfurt @MassiveGRID
    Thanks.

  • golfhougolfhou Member

    @MassiveGRID said:

    @golfhou said:

    @sampan79 said:
    The past few days have felt like a disaster to me. I did not choose a refund. I hope your skills and abilities can solve the difficulties you are currently facing.
    I am no longer able to ssh to my Frankfurt VPS. I tried to reboot it, and now, I can't ping it.

    Same deal with my NY VPS. I am on my 3rd day without access to it. On my case it is a network issue. I can access the VPS from their portal VNC console, but it does not have network connection to the outside. I also can't ping it.

    @MassiveGRID, ticket 273149 still unresolved.

    Ticket has been replied. Please let us know how you'd like to help you.

    Option offered of re-intalling is not an option right now. It is a network configuration issue. I will try to resolve myself if your support team is unable to configure.

    Can you (or anyone) tell me default gateway ip address for NY?

  • golfhougolfhou Member

    I was able to fix the network issue.

    In case anyone still has issues with their NY VPS, it appears that the routing table had been corrupted when the wide outage occurred a couple of days back.

    To resolve:

    Logged to the portal, and used the VNC to log into the VPS.

    1. ip a - did not show ipv4 address
    2. ip -c addr show dev ens18 - showed network nood state down
    3. sudo ifconfig ens18 up - I think that was my next step.
    4. sudo ip address add your-vps-ip-address/24 dev ens18
    5. sudo ip route add default via gateway-ip-address
    6. ping 1.1.1.1 to confirm that there is connection.

    I was able to ping from VNC console, and then able to SSH normally.

    Default gateway for you VPS is listed on the portal, under your service network information.

    Thanked by 3VMisTotallyWorthIt Alissonlcpe cscfounder
  • VMisTotallyWorthItVMisTotallyWorthIt Member
    edited December 2024

    My two Franfurt vps's were affected as well
    Order Number: 9555242786
    Order Number: 6606225757

    Last incident was 13 h ago

    https://imgflip.com/i/9cgz61

  • kubas1986kubas1986 Member

    I was affected by the Frankfurt downtimes, please add 2 additional months.
    Order Number: 7231905381
    Thanks You!

  • maxexxmaxexx Member

    @MassiveGRID said:

    Extra bonus for the Frankfurt location users that have been affected.

    We know that the last days some users have been greatly affected by the instability of a Frankfurt cluster.

    We're speeding up the deployment of the new cluster that will replace the existing one that faces issues and all the services will be seamlessly migrated.

    For any user that has been affected and as part of our promo here, we'll provide additional 2 months of extra service.

    Please comment with your order number or invoice number if you've been affected and additional to the bonus, 2 months of extra service will be added.

    Thank you.

    My order number was: 7930091347
    My server was down for almost 3 days.

  • k4zzk4zz Member
    edited December 2024

    I was affected by the downtimes.
    My order number: 4172825117
    Thank you!

  • domcont007domcont007 Member

    On Frankfurt since yesterday. 0 minutes uptime in almost 24h. One ticked unanswered. I can't do anything with it, so wasted one day to move projects to that server and not sure what to do now, if waiting is an option or just cancel and move on.

    By the way:

    Order number: 7761920884

  • snow2ksnow2k Member
    edited December 2024

    @MassiveGRID said:
    Extra bonus for the Frankfurt location users that have been affected.
    We know that the last days some users have been greatly affected by the instability of a Frankfurt cluster.

    We're speeding up the deployment of the new cluster that will replace the existing one that > faces issues and all the services will be seamlessly migrated.

    For any user that has been affected and as part of our promo here, we'll provide additional 2 > months of extra service.

    Please comment with your order number or invoice number if you've been affected and > additional to the bonus, 2 months of extra service will be added.

    Thank you.

    Order Number: 6657616604
    Order Number: 2827925339

    Please apply bonus

  • anon1393235681anon1393235681 Member
    edited December 2024

    @MassiveGRID said:

    Extra bonus for the Frankfurt location users that have been affected.

    We know that the last days some users have been greatly affected by the instability of a Frankfurt cluster.

    We're speeding up the deployment of the new cluster that will replace the existing one that faces issues and all the services will be seamlessly migrated.

    For any user that has been affected and as part of our promo here, we'll provide additional 2 months of extra service.

    Please comment with your order number or invoice number if you've been affected and additional to the bonus, 2 months of extra service will be added.

    Thank you.

    Frankfurt affected/ No response

    And you have not even lock price and IPv6 (((

    Order Number is: 4668862301

    as it's written twice before

    :'( :'( :'(

  • ascicodeascicode Member
    edited December 2024

    @domcont007 said:
    On Frankfurt since yesterday. 0 minutes uptime in almost 24h. One ticked unanswered. I can't do anything with it, so wasted one day to move projects to that server and not sure what to do now, if waiting is an option or just cancel and move on.

    By the way:

    Order number: 7761920884

    lol, move to something better. Not worth the hassle.

  • SashkaProSashkaPro Member

    Please add two months for my Frankfurt vps.
    Order Number: 5778877152 + 6865946480.

  • ExadenExaden Member

    Affected by Frankfurt outage: 9352992322

  • jhsvfNVMEjhsvfNVME Member
    edited December 2024

    Server still down after more than 24h -_-
    Ticket number: 967081

  • simdeusimdeu Barred

    Affected by Frankfurt Outage: 7812855399

  • NetPIMPNetPIMP Member

    This entire thread is why I skipped you guys ... I imagine I'm far from alone.

    Thanked by 1canihavethe
  • MassiveGRIDMassiveGRID Member, Patron Provider

    @MassiveGRID said:

    Update for Frankfurt location

    We're speeding up the deployment of the new cluster in Frankfurt and we'll start migrating customers there. Some nodes in the old Frankfurt cluster faces serious and frequent issues.

    The migration to the new cluster will be seamless from the customer side, IPs will remain the same and data will be migrated. No actions will be needed from your side. A small (~10 minutes) interruption will occur outside business hours and your server will come back online on the new infra.

    The new cluster in Frankfurt is in the same datacenter (Equinix FR2).

    Additional to the above, we've upgraded our DDoS protection. Recent and new type DDoS attacks have been observed the last 6 days towards our Frankfurt location causing extra stress to some servers.

    We'll provide an update later today about the new Frankfurt cluster.

    Update for Frankfurt location v2

    The works were expedited and the new cluster in Frankfurt has been deployed. It's in the process of final checks and we'll start migrating services there starting tomorrow.

    The process we follow for such migrations requires a small downtime (~10 mins or less). The server disks are being moved in the background online without service interruption and the IP remains unchanged. Few (up to 10 mins) are needed for the final step when the server gets powered off on the old cluster a small configuration change is needed and then boots up on the new cluster.

    The facility remains the same (Equinix FR2) and also your IP will remain unchanged.

    We'll provide an update tomorrow once we start migrating services.

    As the issue occured on a random set of users, we'd like to prioritize the migration to those that have been affected and also offer 2 months of free service for compensation. Please comment with "2 months extra" in order for the team to prioritize your migration and also provide you with the 2 months of extra service additional to your bonus.

    PS: The new cluster has the new storage deployed as well, so please expect gradually an increase in storage performance as well :sunglasses:

    Thanked by 2Savvy artistic
  • snow2ksnow2k Member

    @MassiveGRID said:

    @MassiveGRID said:

    Update for Frankfurt location

    We're speeding up the deployment of the new cluster in Frankfurt and we'll start migrating customers there. Some nodes in the old Frankfurt cluster faces serious and frequent issues.

    The migration to the new cluster will be seamless from the customer side, IPs will remain the same and data will be migrated. No actions will be needed from your side. A small (~10 minutes) interruption will occur outside business hours and your server will come back online on the new infra.

    The new cluster in Frankfurt is in the same datacenter (Equinix FR2).

    Additional to the above, we've upgraded our DDoS protection. Recent and new type DDoS attacks have been observed the last 6 days towards our Frankfurt location causing extra stress to some servers.

    We'll provide an update later today about the new Frankfurt cluster.

    Update for Frankfurt location v2

    The works were expedited and the new cluster in Frankfurt has been deployed. It's in the process of final checks and we'll start migrating services there starting tomorrow.

    The process we follow for such migrations requires a small downtime (~10 mins or less). The server disks are being moved in the background online without service interruption and the IP remains unchanged. Few (up to 10 mins) are needed for the final step when the server gets powered off on the old cluster a small configuration change is needed and then boots up on the new cluster.

    The facility remains the same (Equinix FR2) and also your IP will remain unchanged.

    We'll provide an update tomorrow once we start migrating services.

    As the issue occured on a random set of users, we'd like to prioritize the migration to those that have been affected and also offer 2 months of free service for compensation. Please comment with "2 months extra" in order for the team to prioritize your migration and also provide you with the 2 months of extra service additional to your bonus.

    PS: The new cluster has the new storage deployed as well, so please expect gradually an increase in storage performance as well :sunglasses:

    Order Number: 6657616604
    Order Number: 2827925339

    "2 months extra"

  • nductivnductiv Member

    FWIW - my NY VPS has remained connected by SSH for 72 hours now. Fingers crossed!!

  • tenperatenpera Member
    edited December 2024

    Product : Special 2024 LET Offer H/A Cloud VPS in Frankfurt
    Hostname : MG2024100120475421
    Extra Bonus please.

  • jndjnd Member

    Order Number: 3893924121
    2 months extra

    I had about 11 hours downtime in the last week

  • MassiveGRIDMassiveGRID Member, Patron Provider

    @surrealillusion said:

    @surrealillusion said:
    Hello there, signed up last week for service with order #7064496994. Looking to have the 4th year added and to lock in the great price. Thank you!

    Just following up again as it's likely my previous post was missed, thanks!

    Bonus is active and the price is locked. Please check on your end as well. Thank you!

  • MassiveGRIDMassiveGRID Member, Patron Provider

    @Revaris said:
    Order Number: 3371223443

    Price locking would be great :)

    Price has been locked for all future upgrades!

  • MassiveGRIDMassiveGRID Member, Patron Provider

    @lxxwy said:
    Order Number is: 1321971392
    Thank you!

    Bonus applied! :sunglasses:

  • MassiveGRIDMassiveGRID Member, Patron Provider

    @alvinxhc said:
    Order Number : 5069115328
    Invoice number ： #1969080
    Please help me check the bonus; there has been no change so far.

    The bonus has been applied! Please check on your end as well and let us know. :smile:

  • MassiveGRIDMassiveGRID Member, Patron Provider

    @Masonnnn said:
    Order Number: 9180890995
    Please extend my vps for 4th year and price locking.
    Thanks.

    Bonus applied! Your service has been extended to the 4th year for free and the price has been locked for all the future upgrades!

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