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Comments
Nope. Frankfurt is down again.
BTW, their "support" have a new thingy with every issue. Saying that you have to stop and start the VPS.
Where does that remind me of?
Order Number: 7509874999
pls extend 1 more year and nice deal!!
Your Order Number is: 1213875211
Price lock and extension
Order Number: 6842009237
Please extend my vps for 4th year and price locking.
What's your refund policy again?
Supposedly 15 days based on the order form
They don't actually abide by their own refund policy.
I requested a refund on the 22nd of November for a VPS that started on the 12th and they said it wasn't eligible for a refund.
Really dumb, and I'm going to take it up with the credit card company. Not so much because I care about the $30 or whatever it was, but because by principal, if you can't provide the service, you shouldn't get to keep the money.
I ran low end hosting for many years, and now do much higher end ISP/datacentre level stuff, and at no point would I have even considered it'd be acceptable to charge people for the level of service that's being given here.
Good to know. Has definitely turned it into a pass rather than a "just grab it since it's so cheap"
This server is having multiple downtimes a day and they tell me they fixed their high availability.
It's either highly available or it isn't...
It clearly isn't, has anyone broached the topic of false advertising yet?
Order Number: 9843782262
Please extend and price lock
The client area has been down for a while now. Whoops... Not a good look for new customers onboarding to the platform.
Frankfurt is down again.
Their portal is down too.
It's unusable even when it's up, why?
Cause I cannot trust it to run anything on it because it might go down few minutes later.
The past few days have felt like a disaster to me. I did not choose a refund. I hope your skills and abilities can solve the difficulties you are currently facing.
I am no longer able to ssh to my Frankfurt VPS. I tried to reboot it, and now, I can't ping it.
Same deal with my NY VPS. I am on my 3rd day without access to it. On my case it is a network issue. I can access the VPS from their portal VNC console, but it does not have network connection to the outside. I also can't ping it.
@MassiveGRID, ticket 273149 still unresolved.
I could not access the VPS from their portal VNC. And when I start the VPS, in 5 mins the VPS will be shutdown.
Invoice #1969668, please add the extra year and lock the price.
Order number is: 2226253074
Please extend my vps for 4th year and price locking.
Do you have a screenshot of them saying that?
Because they keep on coming up with different excuses that really don't have any plausible ground. They are simply telling lies.
I'm interested in that screenshot because I got a message, when complaining about the quality of service that "I haven't asked Support to turn on HA". What kind of utterly bullshit is that?!
There is no communication from their side, but I saw a message here that they fixed it. I initiated a refund due to the unreliability and missing transparency.
Still down. and no response.
Ticket number 967081
On panel for that server H/A Server Status showing Stopped and when I start it it'll start and shows as started only for few minutes (however still down in this period) and then shows Stopped.
Anyone having the same issue?
I would refund too but I think they won't accept it since they just ignore tickets and give no answer.
Update for Frankfurt location
We're speeding up the deployment of the new cluster in Frankfurt and we'll start migrating customers there. Some nodes in the old Frankfurt cluster faces serious and frequent issues.
The migration to the new cluster will be seamless from the customer side, IPs will remain the same and data will be migrated. No actions will be needed from your side. A small (~10 minutes) interruption will occur outside business hours and your server will come back online on the new infra.
The new cluster in Frankfurt is in the same datacenter (Equinix FR2).
Additional to the above, we've upgraded our DDoS protection. Recent and new type DDoS attacks have been observed the last 6 days towards our Frankfurt location causing extra stress to some servers.
We'll provide an update later today about the new Frankfurt cluster.
Can you tell me how you initiate the refund and what was the result?
Extra bonus for the Frankfurt location users that have been affected.
We know that the last days some users have been greatly affected by the instability of a Frankfurt cluster.
We're speeding up the deployment of the new cluster that will replace the existing one that faces issues and all the services will be seamlessly migrated.
For any user that has been affected and as part of our promo here, we'll provide additional 2 months of extra service.
Please comment with your order number or invoice number if you've been affected and additional to the bonus, 2 months of extra service will be added.
Thank you.
Hi, the team just replied to the ticket. We'll expeditely migrate you to the new Frankfurt cluster once it's ready. An update will be issued later today, here and via ticket.