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Unless it has changed since, I had read it and all it said was unused credit could be refunded if I emailed a support email. Even the support staff seemed to be processing my refund though kept offering to give me a discount on anything else I am interested in.
You’ve really shown some true colours here. What a nasty provider. Steer clear.
If you are lucky, and when I can be bothered I might provide the emails sent back and forth and I can confirm it does not put you in a good light as a provider.
@antonpa - Bandwidth: Unmetered ? How much exactly and if it's fair policy do provide its details exactly ? Please clarify
Response to the client:
Thank you for your feedback, and we apologize for any inconvenience caused.
Regarding the discontinuation of the VPS plan: We understand your concern and acknowledge that notifying clients before discontinuing a plan is an essential step. A planned notification was scheduled, but we regret if it did not reach you in time. Your comment has been noted, and we will work on improving our communication in such situations.
Regarding prepaid services: We deeply regret that your virtual machine was canceled before the end of the prepaid period. Please write to us, and we will extend it for you.
Refund discussions are not handled on the forum. Please contact us directly, and we will guide you through the refund process.
Thank you for understanding.
Response to the client:
Dear [Client's Name],
We regret to hear about your dissatisfaction with our service and sincerely apologize for any confusion or inconvenience caused.
Refund Policy Clarification: While our refund policy outlines that unused credits can be considered for refund upon request, it also emphasizes that each case is reviewed individually. If you’ve already communicated with our support team, we would be happy to revisit your case to ensure a fair resolution.
Commitment to Improvement: We take feedback seriously and use it as an opportunity to improve. If there were lapses in communication or support that fell short of your expectations, we deeply regret this and will address the matter internally.
Your trust is important to us, and we hope to work towards regaining it. Please don’t hesitate to reach out directly if you wish to continue this conversation.
@Arkas can you take a look at this conversation? This is just hilarious.
Thank you, ChatGPT, I guess.
How are you going to extend it if it's already deleted? Are you going to ask ChatGPT how to recover the VM's data?
Then stop stalling. I've contacted you six days ago.
I deleted my VM as soon as I saw the bad latency. Support now wants me to create a VM again so they can test it. Anyone wants to bet a dollar that they will take a week to "check" and then say they can't refund you because the VM was used for too much time?
Please contact us directly and not through the forum as mentioned earlier.
We adhere to the return policy and are ready to consider any reasonable claims. Contact us directly, not through the forum.
The beatings will continue until morale improves tickets are answered
what's the point of translating your website to a bunch of foreign languages if it ends up as total gibberish?
@antonpa Any updates about that US backhauling?
What do you mean?
Please explain this?
)
@eb1995 did you get your refund?
Nope I’m still yet to email them again about it as requested above I’ll do it when I get bored enough
The process was a quite convoluted and they mentioned "up to 45 days" for a refund, but credit where is due, I got my money back today.
This is the most irresponsible virtual host business I have ever seen.
Since the upgrade plan came out, after you transferred the data to the upgraded host (or the newly opened machine), the host was disconnected the next day. The port and password were all incorrect and the host could not be accessed. (I have encountered this situation 3 times, and no one responded to multiple work orders or helped me solve the problem).
The above problem is not the point. The point is that no one responded to or processed the work order, resulting in data loss and irrecoverable.
Now, I am still waiting for the response to the work order, and I hope the technicians can help solve the problem instead of doing nothing.
If it is normal productivity, try to choose a merchant who can handle the problem.
processor model?
And both, the order links to Moscow and to St. Petersburg actually lead to a VPS in the UAE. I wonder how a provider who puts so little effort and care into a promo will treat their infrastructure and nodes ...
I can see that someone who absolutely needs a good connection to China or a location where it's hard to find a VPS (here on LET) might consider your services. For everyone else that is, for I guess, over 90% of LETsters your offers are way too expensive plus, it seems. questionable, sorry.
They really don't care. None of their hypervisors are even updated. Have seen multiple Proxmox 6.X installations already.
Some IPs within a /24 have a shit ton of packet loss, some others don't, ... you have to play the "Change IP or else" game over and over.
Thank you for sharing your experience. We are glad that the refund issue was successfully resolved. We apologize for any inconvenience this may cause while processing your request.
We are truly sorry that you have encountered such difficulties and that our actions have resulted in data loss. We understand how serious and important this is for you.
Your request has already been forwarded to the technical department with high priority. We will make every effort to understand the situation as soon as possible, restore access to the host and do everything possible to minimize the consequences.
We will also analyze why your work orders were not processed in a timely manner and make changes to our processes so that such cases do not recur.
We are sorry that our offer has caused you doubts, and we want to clarify the situation.
We strive to provide competitive rates, taking into account the quality of service, low server load and stable connection.
Your comment about the need for a good connection to China is indeed correct - we are developing our infrastructure to be useful in difficult regions. However, we are also constantly working to improve the quality for all users.
We understand your concerns and appreciate you sharing your experience.
We are sorry to hear that you are experiencing this issue. Packet loss within /24 may be due to network settings or external factors.
We understand that frequently changing IP addresses may be inconvenient. We will analyze the situation to minimize such cases in the future.
Obviously the responses come from "justHostBot" (see sig) and/or a marketing and sales AI early alpha ...
ChatGPT 2.0 LowEnd edition.