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MassiveGrid Downtimes

13

Comments

  • @KuiH said:

    @Calypso said:

    @kenjing789 said:

    @Calypso said:

    @KuiH said:
    So we wait for him to fix it, or paypal dispute o:) :'(

    Don't wait too long. I've raised a dispute, but they denied it because it was over 30 days after the payment - a bit understandable, but if you are too gentle towards MG or think that it is only temporarily, you're too late.

    But you pay for 3 year , paypal still protect customer right ?

    Like I said: I filed a dispute, it was rejected because it was after 30 days after payment. Trying to re-file the dispute again pointing to their own saying that customers have longer rights.

    My paypal refund was successful on the grounds that I did not receive the goods and questioned the fraud of massivegrid's service (which could not meet his "4 years").

    When did you order?

  • MumblyMumbly Member
    edited December 2024

    I like buying ultra-cheap, decent stuff, but next time, just ask me if I'm buying THAT. If I'm not buying it, you shouldn't either :p

    Thanked by 1loay
  • jsgjsg Member, Resident Benchmarker

    Oh no!!! The end of the world!!! My ridiculously cheap VPS is down on a weekend!!!

    I'll hurry to send a work order to paypal, the police, and Elon Musk, telling them "have a nice calm sunday!".

    And: All here, please DO NOT SUICIDE! Just saying because quite a few here sound like they need some emotional support in this, oh sooo dire situation (of a << $1/mo VPS being down on a weekend).

    Thanked by 1BasToTheMax
  • Oh, all my servers are down too.....
    That's too bad

  • @snow2k said:

    @KuiH said:

    @Calypso said:

    @kenjing789 said:

    @Calypso said:

    @KuiH said:
    So we wait for him to fix it, or paypal dispute o:) :'(

    Don't wait too long. I've raised a dispute, but they denied it because it was over 30 days after the payment - a bit understandable, but if you are too gentle towards MG or think that it is only temporarily, you're too late.

    But you pay for 3 year , paypal still protect customer right ?

    Like I said: I filed a dispute, it was rejected because it was after 30 days after payment. Trying to re-file the dispute again pointing to their own saying that customers have longer rights.

    My paypal refund was successful on the grounds that I did not receive the goods and questioned the fraud of massivegrid's service (which could not meet his "4 years").

    When did you order?

    October

  • @jsg said: Oh no!!! The end of the world!!! My ridiculously cheap VPS is down on a weekend!!!

    let me quote from their offer:

    Unmatched High Availability: Downtime? What's that? Our H/A is enabled automatically to keep your services running smoothly 24/7.

    24x7 Stellar Support: Our support heroes are rated 9.5/10 and are always ready to leap into action for you.

    When you make these bold statements, everyone expects a "stellar" VPS / uptime / support etc. I'm not their client, but based on these information I assume that downtime is very unlikely and also the support should answer to my tickets or at least their website to be updated with some information regarding the downtime.

  • I guess it's a MassiveDowntime

  • In love bomb, there was wild s@x, then people goes off after a night stand. I had bad experience in LEB who vanished after 2/3 years, (I may have lost 50 USD or so in total), 2% of IDLE servers/VPs instances. I try buy less these days, even so many offers thrown in.

  • I submitted a ticket nearly 14 hours ago regarding issues with my VPS. I was able to connect and pull a database backup 8 hours ago, and the server is still online at this time. However, I can't access the portal again to either update my ticket or request a full refund.

    I seriously question the legitimacy of their HA claim. Unless they have a better explanation than the easily challengeable response they've been giving out, I foresee this becoming an issue where people will have to resort to chargebacks.

    MassiveGRID is blaming network cards, as seen in this comment: https://lowendtalk.com/discussion/comment/4128336#Comment_4128336.

    Their website states, "No single point of failure and the best 24×7 support." A quick look at these threads shows otherwise. Even in the comment above, network cards are a single point of failure, and with the scale of downtime and issues, it's hard to believe this is only affecting a handful of network cards or nodes.

  • @HotaruBlaze said:
    I submitted a ticket nearly 14 hours ago regarding issues with my VPS. I was able to connect and pull a database backup 8 hours ago, and the server is still online at this time. However, I can't access the portal again to either update my ticket or request a full refund.

    I seriously question the legitimacy of their HA claim. Unless they have a better explanation than the easily challengeable response they've been giving out, I foresee this becoming an issue where people will have to resort to chargebacks.

    MassiveGRID is blaming network cards, as seen in this comment: https://lowendtalk.com/discussion/comment/4128336#Comment_4128336.

    Their website states, "No single point of failure and the best 24×7 support." A quick look at these threads shows otherwise. Even in the comment above, network cards are a single point of failure, and with the scale of downtime and issues, it's hard to believe this is only affecting a handful of network cards or nodes.

    I mean, it used to be 24/7 with 100% SLA, even if connection sometimes drops etc etc, it might impact online gaming (which is also what I do with them, in fact users in my server were experiencing some lag), but for normal websites in 99% of the cases is fine.

    But with all their clusters down...

  • @eupsagony said:

    @HotaruBlaze said:
    I submitted a ticket nearly 14 hours ago regarding issues with my VPS. I was able to connect and pull a database backup 8 hours ago, and the server is still online at this time. However, I can't access the portal again to either update my ticket or request a full refund.

    I seriously question the legitimacy of their HA claim. Unless they have a better explanation than the easily challengeable response they've been giving out, I foresee this becoming an issue where people will have to resort to chargebacks.

    MassiveGRID is blaming network cards, as seen in this comment: https://lowendtalk.com/discussion/comment/4128336#Comment_4128336.

    Their website states, "No single point of failure and the best 24×7 support." A quick look at these threads shows otherwise. Even in the comment above, network cards are a single point of failure, and with the scale of downtime and issues, it's hard to believe this is only affecting a handful of network cards or nodes.

    I mean, it used to be 24/7 with 100% SLA, even if connection sometimes drops etc etc, it might impact online gaming (which is also what I do with them, in fact users in my server were experiencing some lag), but for normal websites in 99% of the cases is fine.

    But with all their clusters down...

    I moved from racknerd to here because I was having network drop outs, Specifically wanted somewhere to run pterodactyl without worrying about it going down. I came for HA, and this isn't HA. Not even close.

  • @HotaruBlaze said:

    @eupsagony said:

    @HotaruBlaze said:
    I submitted a ticket nearly 14 hours ago regarding issues with my VPS. I was able to connect and pull a database backup 8 hours ago, and the server is still online at this time. However, I can't access the portal again to either update my ticket or request a full refund.

    I seriously question the legitimacy of their HA claim. Unless they have a better explanation than the easily challengeable response they've been giving out, I foresee this becoming an issue where people will have to resort to chargebacks.

    MassiveGRID is blaming network cards, as seen in this comment: https://lowendtalk.com/discussion/comment/4128336#Comment_4128336.

    Their website states, "No single point of failure and the best 24×7 support." A quick look at these threads shows otherwise. Even in the comment above, network cards are a single point of failure, and with the scale of downtime and issues, it's hard to believe this is only affecting a handful of network cards or nodes.

    I mean, it used to be 24/7 with 100% SLA, even if connection sometimes drops etc etc, it might impact online gaming (which is also what I do with them, in fact users in my server were experiencing some lag), but for normal websites in 99% of the cases is fine.

    But with all their clusters down...

    I moved from racknerd to here because I was having network drop outs, Specifically wanted somewhere to run pterodactyl without worrying about it going down. I came for HA, and this isn't HA. Not even close.

    As of yesterday, yeah, it is definitely NOT HA.

    I literally tried in the past months more than 15 different hosting companies, and they are all the same, the first 2 months everything goes right, then problems.

    Insanely, Contabo is the one with less problems.

    I'm giving a try to Netcup at the moment and just wow, their root servers seem great, we'll see next months how it goes

  • jsgjsg Member, Resident Benchmarker
    edited December 2024

    @marian said:

    @jsg said: Oh no!!! The end of the world!!! My ridiculously cheap VPS is down on a weekend!!!

    let me quote from their offer:

    Unmatched High Availability: Downtime? What's that? Our H/A is enabled automatically to keep your services running smoothly 24/7.

    24x7 Stellar Support: Our support heroes are rated 9.5/10 and are always ready to leap into action for you.

    When you make these bold statements, everyone expects a "stellar" VPS / uptime / support etc. I'm not their client, but based on these information I assume that downtime is very unlikely and also the support should answer to my tickets or at least their website to be updated with some information regarding the downtime.

    I get it and kind of agree, "kind of" as from what I see it's a network problem. But yes, it's unlikely that all their carriers went belly up, so I guess some of their networking core (routers, etc.) is not really 'HA' ...

    But whatever the cause might be, I don't think that one can reasonable expect, let alone demand, a VPS provider to have 24/7 tech staff available for a VPS that costs less than $1/mo.

    In case there's still a problem on tuesday I might get a bit angry, but until then it's "we had a life before the @MassiveGRID promo and nobody will suffer any serious harm from having their ultra-cheap MG VPS down this weekend".

    Hint: 5-10-31-62.as60610.net is the last reachable hop for me. That's the "Amito customers" range.

  • @mamaly said:
    i have 34 servers in massivegrid and all of them down and no one respond

    What made you stop at 34?

  • Regarding MG bold statements. The fact that there is no response from MG and that their own portal is down explains it all: there is no 24×7 support, they and us are just waiting for another 9to5 working day trying to survive a weekend. Otherwise they would have rented resources and hosted their portal temporary at some proper provider to keep orders flowing.
    Now I know it.

  • @MassiveGRID said:

    @yoursunny said:
    What's your company registration number?
    Have you (the company selling this service, not the owner or any previous related company) been in hosting business for at least one year?

    Do you own the hardware and IP prefixes?

    Do you have IPv6 and IPv9?

    Yes, the company, the owner and the majority of our team is in hosting business for multiple years! We recently celebrated our 21 birthday!

    We fully own the hardware, the architecture, the IPs, we're members of ARIN and RIPE and we're very happy to be LET members!

    shame> no IPv6 yet! </shame

    21 years in this industry can't solve this?

  • i have paypal dispute today

  • did you guys just dispute?

  • There is a llot of words to use after Massive

  • zGatozGato Member
    edited December 2024

    Dude, all it took me is rebooting the VM on their panel, and it's back online. Already filling disputes? Crazy.

    Thanked by 1tjn
  • ItsMeRomianItsMeRomian Member
    edited December 2024

    The client portal just came online again, after restarting my VPS it seems to be up and running again.

  • @liubo20191218 said:
    i have paypal dispute today

    first blood

    chargeback yesterday!!!!

    Thanked by 1yoursunny
  • Right now everything seems to be ok, also network issues seem to be solved

  • @jsg Do you think they added more clusters before or just deleted the cache and restarted the server?
    Im not client but it gives some thinking, if they ever did something or just add too much to it and think a restart is enough.

  • jsgjsg Member, Resident Benchmarker
    edited December 2024

    @ascicode said:
    @jsg Do you think they added more clusters before or just deleted the cache and restarted the server?
    Im not client but it gives some thinking, if they ever did something or just add too much to it and think a restart is enough.

    I don't think that the disk config was changed. I presume that there was some network problem.

    Concrete report: I just went into the panel and rebooted my VPS. It came up normally, I saw no disk related problems - but I couldn't reach (ping) anything outside the LAN.
    So, I (hard) reset my VPS ... and everything is up and running fine so far (incl. networking. I do have in fact established a SSH session).

    So, it seems whole riverbeds were dug to be cried full ... only to find out that, whatever the problem was, @MassiveGRID seems to actually get things working again during a weekend.

    Kudos to MG! Deserved by taking care of problems with ridiculously cheap VPSs during the weekend. I've seen far worse with providers selling VPSs at >= 5 times the price.

  • @jsg this is when they host 1000 Users on a single Node
    And a single node within 1k Users has a profit of $23,950
    So you may think its cheap :)

  • @Ght said:
    @jsg this is when they host 1000 Users on a single Node
    And a single node within 1k Users has a profit of $23,950
    So you may think its cheap :)

    looks like a profitable business , lets do this ourselves :smiley:

  • GhtGht Member
    edited December 2024

    @dexter786 said:

    @Ght said:
    @jsg this is when they host 1000 Users on a single Node
    And a single node within 1k Users has a profit of $23,950
    So you may think its cheap :)

    looks like a profitable business , lets do this ourselves :smiley:

    Many people was doin that here , just buy a provider tag for $100 a dedicated server 1000 ipv4 and sell here for 9.99$ 1 month then disapear. example @repuc

  • jsgjsg Member, Resident Benchmarker
    edited December 2024

    @Ght said:
    @jsg this is when they host 1000 Users on a single Node
    And a single node within 1k Users has a profit of $23,950
    So you may think its cheap :)

    That's utter BS!

    Those VPS are E5 v4 based and wildly assuming it's 2680, that is 14 cores, and dual socket that still would be "only" 56 HWT, and putting way more than 10 vCPUs per HWT would certainly be noticeable. My benchmark results though show quite normal E5 v4 results, "normal" meaning well within the range of the (quite many) E5 v4 result sets I've seen from diverse providers.

    Besides the IPs for those 1000 VPS (per node) would cost enough to make your idea look really unattractive.

  • nductivnductiv Member
    edited December 2024

    ny2-ps03 is:

    Processor : Intel(R) Xeon(R) Gold 6130 CPU @ 2.10GHz
    Total Cores 16
    Total Threads 32

    I assume the underlying metal is dual processor (technically it could be quad processor.)

    Those VPS are E5 v4 based and wildly assuming it's 2680

This discussion has been closed.