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High latency on RareCloud.io BF 11 EUR server
___XbNz___
Member
Comments
Ok there's a few things you're doing wrong
First, you posted in the wrong section
Second, You haven't posted pictures of your tickets that you've sent to Rarecloud. If you have a problem with something, you submit a ticket.
Thirdly, there's nothing wrong with that MTR. Sub-110ms ping is more than acceptable and zero packet loss means everything's working as expected. The difference between 4.3ms and sub-110ms is humanly imperceptible..so I'm not sure what you're complaining about.
The fact you're even using the term "high latency" and there's nothing even showing over 110ms is incredible.
I'd be careful submitting a ticket. As a host, I'd get that, laugh, cancel your service and refund your money without thinking twice. People that are complaining about something like this for an $11/year VPS are people that providers don't even want to bother with. Your one ticket (from start-> finish) is going to cost them more in man hours than what they've received from you in 1 day.
Easy business decision.
Did you check the cpu steal? Looks like heavy load on the node.
XbNz that doesn't look like the default font on iTerm2.
Would you mind sharing which one it is? I like it.
htop looks fine, nothing obvious. ~5% load from system services.
MonoLisa Regular. Paid font but came with something I purchased a looong time ago.
Update:
I've done some more digging. This is 100% a network problem that is affecting the entire /24 CIDR block that my instance is on (2.57.123.0/24)
Here is a report of 20 ICMP requests sent to every IP in that block. The origin of these requests is a VPS hosted by HostHatch on east coast NA:
As you can see, there is a ~100 ms discrepancy between the minimum and the maximum. This is in line with the 15 ms standard deviation reported by MTR from the instance itself to CloudFlare DNS in my original post.
In order to rule out any bad BGP routes, I have picked out 3 random IPs from this CIDR block and tested all of them from multiple locations using https://mtr.tools. Here are the results:
2.57.123.254: https://i.imgur.com/X4WZtW8.png
2.57.123.187: https://i.imgur.com/avSxy76.png
2.57.123.193: https://i.imgur.com/YX5wHbt.png
For those who like to point out the obvious trope of "you get what you pay for", let me remind you that there are people paying over 30 EUR per month for services from this company. Their instances are also being deployed on the same CIDR, which means they suffer from the exact same problem.
As a community, we can either shut our brains off like @Petey_Long demonstrated so masterfully, or we can push providers to become better.
Just tested and yeah, there's clearly something going on with the network (I'd say it's more about the host node but can't confirm)
But I don't understand why go out of your way and open a thread here. As easy as to open a ticket, explain it and send an MTR.
Just because there are plans advertised on their web site for EUR 30 per month doesn't necessarily mean anyone has bought such a plan.
do you know that or just assume?
That was just an assumption, I retract the matter of factly statement. Either way, if they were discriminating without being up front that would look even worse tbh.
I totally understand where some of you are coming from. But I am honestly not trying to air any dirty laundry here. It’s a good faith post and I’m just asking them to do better. If anyone is reading this to decide on using their services or not, this should not be a determinative factor.
Wiit looks like my loc
You've spent over an hour typing out responses to people who don't even have the capability to help you LOL
Please, enlighten me on how to grow a brain as big as yours.
Your brain will be big if there's a tumor inside.
I tagged the owner of the company in my OP and anyone else who commented did so on their own volition. That’s called… a forum?
Although I am engaging with an obvious troll right now so in that sense, I guess you got me!
LET isn't support. If you want support, you go to the provider's portal and put in a ticket.
Complaining for over an hour about a $12/year VPS is absolutely hilarious. Especially when you think you can just summon someone on a forum, outside of their support channels, and expect some sort of resolution.
It'd be easier to kick you to the curb - put up a flash sale for 1 vps and get a client that will wait a week after the Black Friday stress tests on the servers and then if the issue persisted, put in a ticket.
Making the provider come here and have to prove to other people that you're just a shitty client takes up more of his time which is even more of an incentive to kicking you to the curb.
P.S. - Glad you're back to the "community" after your 4 year and 3 months of being gone. With 43 posts over 5 1/2 years (and even those posts are complaining about networks - can't even make this shit up) I honestly don't know how we'd go on without such a valued member of our community.
I wonder why you’re no longer parroting your 110 ms talking points. Got obliterated by 3 people in unison.
And it looks like all that talk about everyone on the CIDR experiencing this issue just flew over your head. Yes, I’m super desperate to get good service on my 11€ VPS because I do not have funds to buy something better. Hopefully that helps you sleep at night.
Because you're freaking out about something that's completely imperceptible on a low end server on the most congested server days of the year - there's no reason to keep talking about it - I can't fix whatever you're perceiving to be a problem. It's not like you're FOREX trading on a $12/year VPS - you're "high latency" is making a mountain out of a mole hill.
I told you on post #1 - put in a ticket. Here we are 10 hours later, you're still bitching and moaning and you're shit's still exactly where it was when we started.
Let me tell you how you can resolve this...
Open up rareclouds client area.
Log in
Find "Tickets"
Click "open ticket"
Copy/paste all the bullshit you've been posting throughout the day here in the body of the ticket
Click submit
DONE!
You're your own worst enemy.
Hi,
i dont know what you guess we got you.
But if i didnt fuck up reading this, then you "not trying to air any dirty laundry here" and at the same time did not open a ticket ( at least when ever it was suggested, you never wrote that you opened it already ).
So i dont know how this two things fit together, but i guess you got me :-)
Edit: And just to make it clear, even for a 1 cent service, you have the right to be able to use it free of packetloss. But to open here a thread before you tried your luck with tickets is nothing else but very unfriendly and showing clearly that you are more interested in pointing with the finger than searching for a solution or help.
Is this causing any actual issues for your use cases? or do you just not like seeing bigger numbers?
This could be any number of things. For example, it's possible they use QoS and priorise full-price servers over heavily discounted ones.
I'm not sure what you expect for 11 Euro per year. The small amount of profit (if any) they would have made will easily be lost by their support staff having to deal with these questions, so you're costing the company money.
100% agree. Packet-LOSS is unacceptable.
"high latency" on the other hand, is very subjective.
10000ms ping to wired-connected router = High Latency
1000ms Long Range Marine Wireless = Lightning
100+ms Day Trading = R.I.P
1+ms High Frequency trading = Can't compete
Log in
Find "Tickets"
Click "open ticket"
Copy/paste all the bullshit you've been posting throughout the day here in the body of the ticket
Click submit
And get kicked to the curb, according to you? Very constructive.
Jesus, okay. It looks you no one here takes kindly to opening a thread about a problem prior to submitting a ticket. I really don't mean any harm and already pointed out that no one should make a purchase decision based on this. What more do I do? Fucking vouch for them and repent? No, I won't . There is a clear fucking problem and it needs to be resolved regardless of the medium through which I decide to present it. I really don't see it the same way most of you do, but I acknowledge I'm in the minority.
Should've been clearly pointed out. I'm still paying money for the service, as little as it may be.
Yeah man I was using it as a VPN to improve my ISPs shitty routing and it made my character rubberband around like a yoyo in game. Look at the MTR results from my earlier post, they range from 15-30 ms of jitter. This is the kind of jitter you'd expect on a bufferbloating cable connection, not a fucking datacenter. Stop gaslighting me.
This is what you should have mentioned from the beginning. If you only mention ping times and nothing else, it's hard to tell if it's causing an actual problem.
I should have made it more clear though. Sorry.
This is still perfectly fine for hosting a personal website or maybe a discord bot. Most people will not notice an issue since there is no actual packet loss. But I maintain that it is still an embarrassing issue to have and hope they fix it.
Why buy a server for $12/year when you could have just bought a Black Friday VPN subscription from that had access to 50+ servers?
By locking yourself into one server, you brought it on yourself. Their Terms aren't going to include any sort of latency guarantees and you'll likely be on a node specifically FOR Black Friday deals, which will likely have different limits than the normal monthly subscribers.
You don't put the Black Friday people on with the people that are paying full price and keeping the lights on. The BF crowd are notorious abusers and you don't scare off the people that are keeping the lights on because of someone that's not even going to cover the human cost to respond to (1) ticket in a year.
Hi,
come on, reset your mind for a moment and think about it.
You are opening a thread with the headline of something negative. -- Without giving the provider a real chance to check it and maybe fix it or give you an explanation of what you see there. Do you think such headline would motivate others to think positive about this provider? Really, do you?
So how can you call that "really don't mean any harm" thats totally nonsense / naive / troll / what ever but nothing someone can ( and maybe should ) take serious.
We here are super friendly and kind to point you on this actually obvious missmatch.
If you dont want to see that, so may it be. Next time someone slaps your face and tell you he/she did not mean to hurt you, for sure you will have super understanding for that someone ( and let him/her continue to slap her... i mean... "really don't mean any harm" .... :-)
Already got nord's 100% Rakuten cash back, but I like to host my own VPN, preferably on the cheap.
But you do realize that when you end up resorting to shit like "you're not using it as intended", it doesn't really look good. I use my VPS the way I want to use my VPS and the provider's job is to try their best to guarantee a satisfactory network environment which is superior to a struggling DOCSIS connection in the year of our lord 2025.
I've pointed out in 3 separate posts that prospective customers should not take this as a negative review. For all I know, it could be resolved in 2 days and never ever have this problem again. If so, I will follow up on this post. I feel like the problem here is that you KNOW this is a problem and you know if can potentially affect their sales in a negative way, and so you're telling me to give them a chance to fix it before making it public.
Honestly, why?
If anything, if the provider deals with the issue promptly, and I come back leaving a fantastic review in this same thread, that would be a boost. I just don't see it the way you do. Why would I have any malice toward a company I've known for 18 seconds? I wish them all the best...
Hi,
ok ok, sorry you got ( at least me )... i thought thats a serious thread.... turned out to be trolling and i fall for it... ^^; nice catch!
I wont comment here further, dont feed the troll
-- even he caught me ^^;
40 more minutes marks 12 hours since you still haven't submitted a ticket, you've accomplished nothing but making yourself look cheap and petty and when rarecloud finally does get around to your ticket (if you ever submit one) - they'll likely see this thread and just cancel you out anyways.
Refunds take 3-5 business days on average and given you
You're going to end up missing out on any other deals that might come up on cyber monday.
If you don't think karma is a real thing, you'll likely be receiving a master class in what it's all about if the universe still has a sense of humor and is looking for some instant gratification.