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[UK] AMD EYPC - NVME - IPv4 & IPv6 - 2Gbit - Annual Special - Unmetered Bandwidth
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As a good will geasture once you are able to make the paypal payment if you share the order number we will apply the upgrade since it has been something beyond your control in this instance.
For 2 vCores GB6 score
i fixed my paypal!
Invoice #5511
extra vcpu please and open the mail port (i wont do any spam or etc)
Great, Core added and email ports are now open, you will need to power off the server and back on to apply the new core.
It's good now, thanks
Sharing a speedtest results following a speedtest request
Invoice 5544. Request to add cpu please. Thank you.
do u have 10 gbps uk server
This has been added, please power off your server and back on to update your server.
We can provide this but either limited traffic or Unmetered won’t be low end prices because of the amount of bandwidth that can be used
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All free core upgrades have now been redeemed
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Quick sale
10% discount on the first payment with code DRY6W4Y8IV
The discount applies to the first year only
All core upgrades have already been claimed.
Hello, i only got 768Mb of RAM instead of 1GB, can u fix that?
I have checked your server and you do have 1024mb assigned
https://i.imgur.com/aQ8Hao5.jpeg
Rocky appears to take a larger amount in reserve compared to other linux flavours such as ubuntu which we always use in our yabs tests.
What is your refund policy? The 'Terms of Use | Privacy Policy | Service Status | Privacy Policy' links in the footer do not work for clientcp.net. Same for xhosts.uk
I will arrange for the links to be fixed.
The policy is located here https://clientcp.net/knowledgebase/3/Terms-Of-Service.html
I can confirm that they refuse to provide a refund no matter how little time has passed since service has been activated.
I activated one instance of the VPS in this promotion. It was promptly up and running, however I always run a number of tests as soon as I have a new VPS (or a new IP on an existing VPS) to check for possible problems with the IP. If any tests fail I will request an IP change which usually resolves the issue, and if that isn't possible or still fails I cancel the service.
Some of the tests that I run are specific to the geographical location of the VPS, and in this case the test that failed was for the UK-only Akamai and CloudFront CDN servers used by the BBC. Both CDNs working would be normal. One of the two failing would also be normal. Both failing usually indicates IP blacklisting due to some kind of abuse OR a problem with geolocation. Since the geolocation info looks consistent across various services the IP (or block of IPs) is very likely blacklisted.
To be clear, I have no interest in whether or not iPlayer would have been accessible via xHosts. I simply prefer to avoid VPS providers that sell services with potentially dodgy IPs.
I went ahead and requested an IP change, explained why, and was told:
"All our IP addresses are from the same block, if one is blocked by iPlayer this will mean BBC has blocked the range."
So, the provider seems to be familiar with the problem. However, they went on to say:
"We monitor all our IP's for abuse. We cannot provide support if iPlayer or other services have blocked this range, it is not something we guarantee."
This is a major problem. The provider's idea of abuse is solely their view of misuse of their own services. Obviously no VPS provider has the means to monitor and detect what "other services" see as abuse. However, the choice by xHosts to completely dismiss abuse of "other services" by considering it acceptable for "other services" to blacklist/ban/block their IPs is not okay with me.
I opened a cancellation request for the VPS service and requested a refund. The provider has not cancelled the service. however they did write back to me to explicitly decline to provide a refund.
I will be terminating the automatic payment agreement (labeled as "iFast UK" in PayPal) to prevent any additional charges.
I'm usually very pleased with the services offered here on LET and have been using UK, US, CA, DE, CH, SG, and JP services for several years with great success. Unfortunately I have to add xHosts to the short list of failures along with the total collapse of Hostaris earlier this year.
We monitor our IP addresses for abuse, we do not guarantee access to BBC or services BBC use. We are happy to run tests before a customer places an order.
You ticked the box to agree to our TOS while making your order which is clear on refunds, because we declined the request for a refund you have replied here. We value your feedback and will take it into account moving forward.
That's the most stupid server cancellation reason. Claiming server IP is blacklisted based on geographical tests is absurd also.
Just use some public ip blacklist check service and if the server IP is indeed blacklisted then show some proof.
@xHosts you just simply can't ignore consumer law just by making a customer tick a box claiming they can't refund it. The law is here: https://www.gov.uk/accepting-returns-and-giving-refunds
I am not a customer of xHosts, not planning to buy either, but both sides are on the wrong here.
If you're happy to use a VPS with a known or suspected blacklisted IP that's fine. I'm not comfortable with it, so by all means call my preferences stupid if it makes you feel better.
Regarding geographical tests, problems with those are far from absurd. I've run into problems including:
Public blacklists can be very helpful and I regularly use them. Where I've found them to be inadequate (my opinion, not yours, feel free to disagree) I've supplemented them with my own tests.
Why would I believe pre-purchase test results conducted by you when there's a policy of no refunds? You could tell me anything to make the sale then point at the refund policy in the TOS anyway.
Yes, I'm fully aware that I agreed to the TOS (which, as barbaros indicated, may not be legally binding). I didn't demand a refund. I didn't open a dispute on PayPal. I requested that the VPS be cancelled. I also requested a refund in the hope that you might be willing to provide one. The cancellation request was ignored. The refund request was rejected. I shared my experience here which is exactly the kind of thing this discussion forum is intended for.
Just for your own reference, exclusions to what you stated are as follows
Some things that are not covered by the online and distance selling rules include:
Goods and services worth £42 or less
NHS prescriptions and treatment
Financial services, such as pensions, mortgages, and credit
Gambling
Package holidays, timeshares, and holiday clubs
Contracts to let a property
Goods bought from a vending machine
Using a payphone or paying to use an internet connection
Bus, train, flight, and other tickets for passenger travel
We would have no reason to provide false information.
We state that the servers are Maidenhead, United Kingdom and all tests we have run show the IP addresses to be correct.
As replied to Barbaros above. I believe you will find many UK providers here use the no refunds once a service is active, if we have had promised something such as a 99% uptime and failed to provide that in a fair time period since you had bought we would provide a refund, we have not stated in advertising you can access x or access y from our services.
I am not going to argue with you, again I am a bystander commenting at this issue but here we go:
https://www.gov.uk/online-and-distance-selling-for-businesses
You can't bend the rules for your yourself. Legally you must offer 14 days refund as the law says. If you offered "downloads" or "streaming services" which you are not, you can't skip those rules.
Anyways, good luck guys. Whatever float your boats.
what types of payment do you accept ?
PayPal, Stripe/Card/ Crypto, UK bank transfer
out of stock
We could only offer 20 of these on the annual deal
I hope more inventory can be provided, I believe there will be friends who need it
We will have some offers but these will not be the same price as these since we need to ensure we are sustainable long term
@yukon_red
BBC blocks datacenter IPs. Which is what you usually get when you buy a datacenter product (aka VPS, Dedicated Server). Doesn't matter if that IP is UK based, US based, or based on the dark side of the moon.
BBC would sometimes allow a datacenter IP if its a new transfer and their database hasn't been updated yet to show that its a datacenter IP. Or in some cases - when the provider provides both residential/business services and datacenter services (used to be the case with m247).
Blocked by BBC does not in any way, shape or form confirm that an IP is blacklisted or abused or in a different geo location. It simply confirms that the IP is marked as datacenter IP on their end. Netflix and other streaming services do the same.
Not because they want to, but because they are legally responsible to show certain content to certain geo locations.
You need to use the vast variety of blacklist checkers online, as that would provide you with the status of the IP, its location, the provider, and so on.
Relying on BBC to achieve what you're trying to achieve is not how it works, at all. If BBC is what you're after - you should reach out to the provider before you buy, to confirm if its working. And even if it is at this specific time - this might change an hour/week/month/year later.
With that being said - @xHosts - just refund that person, in my opinion - its not worth the hassle of keeping a customer that doesn't want to be kept.
He's right. Most people accessing the BBC using a datacenter IP aren't license holders and 'watching' it. The general solutions utilised for this purpose are therefore proxies (residential IP) or VPNs.