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I refunded 1 vps, and Clawcloud deleted all the vps I bought locate in Singapore.
Some people may say that you need to mark the vps when you refund. When I refunded, I clearly selected the vps I wanted to refund.
Also, when I refunded, I only had ONE Singapore vps. It is impossible for a normal humanbeing to refund the vps I bought later.
And I was very considerate and marked the VPS to be refund on the ticket.
then they delete them all
When I opening the ticket, even my second vps was not pushed to me. When I opening the refund ticket, I still hadn't received the second vps when I sent the ticket.
After that, I communicated with the staff.
The staff said that the deletion of the other vps had nothing to do with the vps I refunded. It's the person who pushed the vps to me refunded the other vps together with the vps that he pushed to me (see this, don't doubt that I met a scammer)
Then I found the person who pushed the vps to me, and he was also surprised because he found that our transaction was carried out before he "refunded other vps" happened, the vps was already in my hands, and then after a while, then he start to opening ticket about refund his other Singapore vps.
So, let's summarize what happened here. First, this VPS did not violate the TOS. Second, our transaction was completed and the ownership was transferred. Finally, clawcloud deleted what clawcloud considered to be "that gentleman's machine" from MY account after the transaction was completed FOR A LOOOOOONG TIME.
Then the most dramatic thing happened，the gentleman who sold me the vps before，returned the money to me and bought some ClawCloud Singapore vps again.
HE BOUGHT THE VPS THAT CLAWCLOUD DELETED BY MISTAKE BEFORE, the IP address is EXACTLY THE SAME. OH MY FXXKING GOD.
Then this gentleman sold this VPS to me again, and this VPS came back to me in this extremely complex and cumbersome way.OH MY FXXKING GOD.
AFTER ALL
In the end, I bought this vps back with MY OWN MONEY.AND claw cloud has not responded or compensated me YET， either.
Comments
Did you open a paypal dispute for refund?
I smell drama.
Who cares who's right or wrong.
I want my popcorn.
popcorn for sale: $7
From the bits and pieces of what I could comprehend from the OP, it looks like they have disputed the payment hence the wipe out.
VPS A
You bought it yourself and then requested refund.
VPS deleted and you got money back.
No problem here.
VPS B
Someone bought it and transferred it to you.
They initiated chargeback.
VPS deleted and the person who originally paid for the VPS got money back.
You should ask them why they initiated chargeback.
If you paid the original buyer, you ask them to refund you.
----------------- TO BE CONTINUED ------------------
NEXT CHAPTER PREVIEW: Is it the extinction of humanity or the decline of morality? What is claw's response? Why did my machine recognize its master? Is it God's will or human will? Please stay tuned.
A question in a service transfer transaction is: who absorb the chargeback risk on a transferred service?
If person A buys a VPS and pushes to person B, and then chargeback the original invoice, does the provider has a right to suspend the VPS?
My opinion is:
If the provider charges a service fee to do the transfer, the provider should have done the due diligence and absorb the chargeback risk.
If the provider does not charge a service fee to do the transfer, this is essentially a gift as far as the provider is concerned.
In either case, every provider that permits service transfers should clarify this point, and customers who ask for service transfers should inquire about this point to protect their rights.
The person transferred B to me THEN he refund OTHER vps
NOT he refund all the sg vps THEN transferred B to me
HE can not refund a vps that even not in his account.
he refund OTHER vps just because he don't need that much
He is a very very very nice guy,by the way.
Did he refund or chargeback?
@CLAWCLOUD do you work for the same ClawCloud ?
How do you know?
One can issue a PayPal dispute/ charge back for upto 180 days normally. Whether you have the service or not.
I don't know ,not my business.
Well it clearly is now.
alipay
not PayPal
he return money to me after vps was deleted by clawcloud by mistake
whether he got the refund or not
it not my business
nope
we use alipay
not paypal
so there is no paypal dispute or something like this
Are these VPS on any type of limited offer with rules such as one per person/account?
why need refund at the first place? vps unusable?
Looks like another clueless MJJs
They snap up all sorts of discounted models and then profit by selling them to others at a markup> @budi1413 said:
wrong
just for fun
This is not the case.
It is just that some IPs have better connectivity, while others have poor connectivity.
Just like the card-drawing game, and clawcloud charges a 10% refund service fee
and the guy trade me this vps for only { push fee($5)+refund service fee}
no profit
yes,just for fun
Your guess is very close to the correct answer.
OH MY FXXKING GOD.
Yes, I am an employee at CLAWCLOUD, but I am not sure if I can respond to content related to our company here, as I have not yet obtained the merchant tag.
Dear LET Forum Members,
Yes, I am an employee at CLAWCLOUD, and I have been working hard recently to communicate with LET administrator to obtain the provider tag. We would like to take this opportunity to clarify the events that led to this issue and express our sincere apologies.
Summary:
CLAWCLOUD does not support refunds for pushed machines. However, one of our support team members did not follow the standard operating procedure (SOP) and failed to verify whether the order included any pushed machines. This resulted in the deletion of a pushed machine. Upon discovering this error, we immediately refunded the user to minimize their loss. We sincerely apologize for the inconvenience caused to the user. Moving forward, we will continue to standardize the operations of our support team to prevent such issues.
Timeline of Events:
● 11-20 05:19: User A purchased 10 Singapore VPSs (VPS_1 to VPS_10) in a single order.
● 11-20 05:37: User A transferred VPS_2 to User B.
● 11-20 05:48: User A submitted a ticket requesting a bulk refund, stating: "Hello, I purchased multiple Singapore VPSs in bulk……………… Please proceed with the refund. Thank you!"
● 11-23 06:46: One of our support team members processed the refund for User A's order (VPS_1 to VPS_10) without verifying whether any of the VPSs had been pushed.
● 11-23 12:52: User B submitted a ticket asking why VPS_2 in their account was deleted.
We have issued a full refund for all VPSs purchased by User B, and once again, we apologize for the inconvenience caused to User B @abcdshiwo .
Additionally, we have optimized our refund process and reiterated the importance of adhering to refund protocols:
● For bulk VPS refund requests, we will reconfirm the VPS IDs and IP addresses with the user.
● We will ensure that no VPS has been transferred before processing the refund.
We apologize again for any inconvenience this may have caused and appreciate your understanding and patience.
So was OP paid twice or something.
wait
you only refund the vps i selected
not the vps you deleted
the vps you deleted is a problem still not fix.
evidence
you only refund the vps i selected
not the vps you deleted by mistake
User A purchased 10 Singapore VPSs (VPS_1 to VPS_10) in a single order.11-20 05:48: User A submitted a ticket requesting a bulk refund, stating: "Hello, I purchased multiple Singapore VPSs in bulk……………… Please proceed with the refund. Thank you!"If you don't need it, you don't buy it.
I never understood that they were constantly buying, refunding, transferring, why?
It really looks like this person is MJJ, which is the most shameless group of people.
They are used to abuse, used to placing orders using fraudulent information, and used to grabbing special/preferred models for profit! It's fucking disgusting.！！