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I think you should sue them OP. Clearly they have caused you immense duress and breached their end of the contract. Use the full extent of the law to claim your KS-A. Don't forget in each of your correspondence with them to say that you are really angry, it will definitely expedite your case and make them want you as a customer.
All mjjs assemble for a class action lawsuit against OVH
tip: when complaining, avoid the use of emotion unless you're certain the person you're talking to is a mother.
I ordered 2x KS-LE-B and 2x KS-LE-E and got cancelled for no reason. I asked them about the cancellation and they told me they could not deliver the server. Then I warned them their behavior is against the law in both Singapore and Hong Kong (My account was registered with OVH APAC), Since their ToS clearly describes "with the time at which the order is processed by OVHcloud used as proof in the event of any disputes." at the bottom of their flash sale webpage. And when my order was cancelled, it already passed the validation and order accepted, therefore, they are against the law if they solely deleted my order. And as a result, I got a refund of double the amount paid (2x rental fee+setup fee)
Did you place all these KS-A orders by hands? Or, did you use any tool, which is strictly not legimate, to grab them?
LoL
Illegitimate tool....
seriously, i don’t see any reason why ovh still keeps naughty boys’ accounts.
Specifically, his mother.
Are you a naughty boy?
I prefer a Tomcat.
I think it's a great MJJ trap to trick MJJ into this order and make them spend a huge amount of time grabbing this server while giving other people time to buy other servers, too many people are using scripts to keep requesting this server and I suggest OVH to ban all the accounts that have purchased this server!
I suggest all merchants to get a special server like this, the best line is CN2GIA, all new buyers of this server, permanently banned, even the IP address ban, can save too much time to identify which fraudulent billing!
Naughty tomcat eh...
WTF is a "spirit of contract" lmao? I seen multiple folks regurgitate the same thing. I've been using OVH for like 5 years and at one point was paying them close to 3k/month and I can tell you they dont give a F about you as their client.
Y'all gotta realize the job of the First Line Support is not to help you, it is to gaslight you into believing that the problem you're having is not real, thereby not forwarding your ticket to Second Line Support or further. People working in FLS are usually apprentices, making 20-25k annually, and they especially do not give a F about you and your "spirit of contract". That is why the big players (resellers) at OVH have Account Managers, who are basically glorified support agents that forward customer problems past the First Line Support.
This is how OVH has always worked. They over-commit on the stock they have, and when they run out of stock, they cancel the orders and refund the payment. I think they even have a clause in their TOS that they can cancel and refund any order at any time without cause or reason. That basically makes them immune to whatever class action y'all are dreaming about.
OVH’s stock reporting and physically available servers likely just didn’t line up.
Yes, it would be nice to get the bargains, but, short of building another data centre full of old hardware to sell at rock bottom prices, what can they do but refund?
OVH Cloud's spirit of contract replies:
What makes me angry is that since OVH doesn't have so many resources to provide, it shouldn't put the goods out for users to buy multiple times. This wastes both parties' time, and even if you use Paypal to receive a refund, you will be affected by exchange rate fluctuations. You just want to participate in a flash sale and pay for the goods. I placed the order manually without using scripts or plug-ins. After paying for an order, I went to rest and waited patiently for delivery. I am not the so-called resource grabber. Because I was worried about cancellation, I consulted OVH about the delivery time after getting up in the morning. The answer I got was that it would be delivered normally, but I was notified that it was cancelled in the afternoon. Regarding the special machine part, I have a KS LE-E, which is also a product I bought manually. I am very happy that I can get double the memory and hard disk capacity and CPU performance upgrade. I was very surprised to be able to buy KS-A, but the repeated cancellations made me angry. This is the order I stayed up late to watch the channel push to buy. Everyone has paid their own efforts to get the result. I find it hard to understand why this comment area has become a victim-blaming theory?
I find it hard to understand why the comments section has become a victim-blaming theory? Should I be abandoned because the machine is cheap? First of all, I did not force OVH to customize a very low price. They have the right to set their own prices. Since you have released the goods, if you have already opened a part, it is understandable to abandon part due to insufficient resources. But as far as I know, in a group of more than 300 people who gathered together for rush purchase, no one got the delivery. Isn't this a false sales behavior? First of all, OVH's behavior is unreasonable, and then it is the people who use scripts and plug-ins, and finally it affects ordinary people who place orders normally. If it were you, you stayed up for two or three days because you like these machines and want to get them, and after you bought the goods and placed an order, you left with satisfaction and waited patiently for delivery. After a week, the merchant said to you: Sorry, I don’t have enough resources to ship it, I will refund you. OK, I can understand the first time. The second time, I took the initiative to confirm whether it could be delivered normally in the morning, and the answer I got was yes. Then the order was cancelled in the afternoon. I stayed up late to buy what I like, and even released the goods for many times afterwards. I also have reason to think that OVH should have been prepared for the flash sale the second time. Is it unreasonable for me to be angry when the same thing happened twice in one month? Employees' working hours represent the company, not the individual. From my personal point of view, they need to handle this matter properly.
Can we stop going on and on about this now.... it's over and done with. OVH will do what they want, and they aren't bothered by $5. You order, you play a 50/50 lotto of whether it arrives. If it doesn't, you get a refund, you play the lotto again.
If you want a guarantee of a server, buy a more expensive one that's in stock most of the time.
Thanks.
neither ovh forced you to stay up late
"Victim"
"Spirit of contract" is the way mjj's and snowflakes read contracts.
This interpretation is often very different from what is actually in the contract, because mjj's tend to ignore parts that they do not like (very often the parts that declare any obligations that might fall on them) and instead fill those parts with imaginary rights that favors them.
A truly skilled mjj does not even have to read a contract to understand the spirit of it, he or she can make it up completely from their own imagination.
i am totally agree with @MiFen629, ovh abosultely can do what is ethical and work for everyone. they should have been more transparent about the bug, stock availability, timeline and cancelation. ovh simply bringing the KS-A price at the top even when it is not available. they are simply trying to impress with product they don't have.
targeting a consumer because he want a cheap server is not good, we are not stealing. we want what was advertised in public. there is nothing wrong to ask for things you have paid for.
ovh should take responsibility and offer more transparency with these sales and delivery.
Indeed they do
So do hetzner and a crap ton of others
Spending time trying to obtain something might be considered "effort"' but deciding to give up and focus on acquiring something else is also a form of "effort."
If it’s clear that OVH operates in this way, rather than expecting them to change, it might be wiser to pay (a higher) cost to another company that has proper stock.
why the fuck is it their problem you gotta work the next day
So tldr - you're angry. Gotcha.
It is the contractual Christmas spirit. Recurring renewal each year.
Actually, I don't understand what is the so-called contractual spirit of MJJs, they are like locusts sweeping the free services, discounted packages from various IDCs!
As it stands, OVH's launching KS- LE's popular servers with a large number of people opening scripts to grab them and resell them at a markup!
He's not questioning OVH's contractual spirit, it's just that he wasted a lot of effort to grab this special service from a very large number of MJJ scripts, and is trying to resell it to someone else, so why aren't you OVH shipping it to me?
Very funny actually!
In fact, for OVH or other merchants, the best way to avoid being harassed by these people is to launch a special server trap, preferably optimised for China's network lines, so that you can trap this group of people and block their accounts, you can avoid fraudulent billing!
I love this