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I have communicated with another customer service, and I do understand that they did not impose restrictions on KS LE-B SSD, which led to too many orders and cancellations. This is the first time I understand and accept the situation they encountered. Since they adjusted and restarted the flash sale, I also have reason to believe that they have solved the problems of scripts and plug-ins. Since you have released KS-A many times, there is no reason for me not to buy it. Then I bought it and you cancelled my order twice on the grounds of out of stock. I also mentioned that they can create a new order for me and I will pay again. I am willing to wait for the order to be opened. But what is the result? I need your company to give an explanation. Foreign countries pay great attention to labor costs, so how should OVH compensate users for the time cost of participating in the rush purchase?
OVH cancels a large number of customer orders placed online, it may violate several legal provisions, particularly under EU regulations due to their global market presence.
Directive 2011/83/EU
Article 6: Consumers are entitled to clear, transparent, and easily understandable information.
Article 16: Merchants cannot unilaterally modify or terminate contracts unless permitted by contract terms or agreed by the consumer.
Directive 2000/31/EC
Article 5: Service providers must provide clear and accurate information, including product availability, pricing, and delivery times.
Article 10: Once an online order is confirmed, the contract is formed, and merchants cannot cancel it arbitrarily.
Rome I Regulation
Article 11: Once a contract is formed, both parties are obligated to fulfill it. Canceling orders unilaterally may constitute a breach of contract.
Directive 2005/29/EC
Article 5: Misleading commercial practices, including false or deceptive advertising, are prohibited.
GDPR, Regulation (EU) 2016/679
Article 5: Data processing must be lawful, fair, and transparent, ensuring the rights of data subjects.
Article 12: Data controllers must provide clear, transparent, and easily understandable information.
Legal Consequences
Compensation: Consumers can claim compensation under Article 19 of Directive 2011/83/EU.
Refund: Full refunds can be demanded under Article 16 of Directive 2011/83/EU.
Legal Action: Consumers can sue for contract fulfillment or damages under Article 11 of the Rome I Regulation.
Consumers should contact the merchant, file complaints with consumer protection agencies, or pursue legal action to protect their rights.
Sue them!
Oh yes, love the ChatGPT legal advise.
I think this practice of constantly putting on shelves and canceling orders is more like a marketing campaign
now, i have great doubts about the contractual spirit of ovh.
don’t waste your time here; even when their data center caught fire at some point in the past, they didn’t care.
i could trust ovh but they are going to bring back the same server do the same loop. they should simply stop selling these if they don't have the stock. this is so wrong.
OVH doesn’t believe they need to compensate their customers. The situation might change if it gains enough attention for someone like Elon Musk to comment on it, but generally, they’re unlikely to care about individuals ranting on social media or forums.
Support guy is completely unimpressed
OVH is indeed as disgusting as Hostslick. I don't want to say more because some people particularly support Hostslick and I am worried that I will be attacked by them, such as MS, davide....., haha, terrible.
[at least you get a minute or two there, better than nothing I suppose]
At this point I'd be telling you go to hang. Good job I don't work in customer service!
At this point my “go hang” response would be expletive ridden.
I've not read the other half+, I assume it is more of the same. I'd only put up with that from a client that was paying enough to warrant 24/7 instant-response dedicated support.
OVH support can be shite, this is known, and the KS-A and related situation has cause frustration. But they aren't exactly charging platinum-level-service rates here and you are coming over as a little unhinged, especially given part of your issue is “I've done this repeatedly with the same outcome!!!” — there is a famous quote attributed to Einstein that seems relevant here…
All the emotional language isn't helping your case. You're just customer #XXXXXX to OVH. Kissing up to them would do you some good.
Sue them!
But first move to EU, I guess.
everyone crying how unfairly OVH has handled the KS-A orders, will still continue to order and use the services inspite of the belittling, I guarantee you.
No one, inspite of expert legal advise to sue OVH for "breach of contracts" will ever do that. Good luck!
All the threats are just superficial and this place sometimes becomes an echo chamber.
Smells entitlement overall.
First, order products with a bot, expect the seller to fulfil the order.
Ofcourse, thats how real world works.
/s
Any way to squeeze in a defamation lawsuit?
With this kind of user, we'll end up with no offer at all.
I remind you that the entire eco range probably doesn't make them any money at all.
The hardware is 💯 paid off. They are trying to make the most of it now. So even with power costs (maybe it's heavily subsidized for them) it's still a few extra cents in ovh coffers.
They just don't want to pay to remove them from the racks.
Yes, maybe they make a little money. And still not sure with support costs with this kind of annoying customer.
It's all geek marketing.
Loss leader strategy, except without the loss (selling servers that don't exist) lol.
Support is an operational cost. They are probably paid fixed minimum wage, no matter the volume or the range (rise vs advance vs sys vs kimsufi)
Single server, yes little money. Make it 100s or 1000s of servers, suddenly it's not so little.
It doesn't weigh at all in their sales.
And staffing your supportn team to respond to unrespectful users who pay €10 - 20 per month. Good luck with that.
Even Aws/ Microsoft/ Google support go through that
I remember a couple years ago GoogleVoice increased their calling rates from 1c to 2c per min to some country from US. And damn, the tantrums people played online and flexed their muscles by showing how they overpowered google support to issue a refund for the unused credits.
It's the unfortunate fact that low paid support has to bear the brunt of the decisions made by higher-ups or customers going crazy (which that poor rep has no control over).
Everyone needs to meet their ends and unfortunately some blessed souls go through this day in and day out for survival 🙏
I for one having been on that side of the world (over 2-3 decades ago i think) an amazing appreciation for these front row faces of the companies.
The same goes for me, and this is why I try to behave well with these people.
Freaking out over a 5€ server, a hobby that's not essential to life...
Anyway
Spirit of contract
OVH survey after calls is lopsided too, can only rate the agent themselves and not the overall support experience from OVH.