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OVH Cloud, I question your spirit of contract!
Gabriel 1:00 AM
Hello
Customer 1:01 AM
Hello, why was my order cancelled again? I need an explanation!
Customer 1:01 AM
Order no. ********
Gabriel 1:01 AM
One moment please
Customer 1:01 AM
Why are all the orders I bought after staying up late cancelled? I need you to give me an explanation. I am a long-term customer of yours and I have many servers under my name.
Gabriel 1:02 AM
I will investigate
Customer 1:02 AM
I am really very angry. If you stayed up late to buy the machine, you should be able to understand this anger. This is not the first time!
Gabriel 1:06 AM
I understand your frustration
Customer 1:08 AM
I really can't understand your attitude towards large-volume customers. I have registered accounts in both US CA and ASIA. To be precise, I own all your regional servers. This is me staying up late to buy your flash sale products, and I didn't use any scripts. I don't know from what perspective you consider releasing the goods. If there are no resources, why do you release so many goods later? Since I bought it, the first time I bought it late at night on KS LEB and then the order was cancelled, I understand that you may really have insufficient inventory, and I also believe that you have improved this problem by releasing the goods this time. But what? My order was cancelled again, which made me really angry. The last time was 4 am Hong Kong time, and I waited to buy it. This time it was
Customer 1:08 AM
This time it was also early in the morning, and I had to go to work the next day! Is this your spirit of contract? And this time I also specifically asked whether you can supply the goods normally, and the answer you gave was 11.29. The question was only asked this morning, and the refund was made in the afternoon. It is difficult for me to understand your spirit of contract!
Customer 1:09 AM
I need this machine and I hope you can deliver it normally. I am really very angry
Gabriel 1:13 AM
Duly noticed
Customer 1:14 AM
I want to know if you can help me open it? As a long-term customer, I am really angry.
Gabriel 1:21 AM
I regret to inform you that we cannot provide you with a resolution for this order
Gabriel 1:21 AM
We do not have any more stock on that server range
Customer 1:23 AM
Then I really want to know, what should I do with the time I wasted? I have been waiting for your replenishment in the forum, and I placed an order as soon as possible. I also consulted the customer service earlier, and you replied to me with the scheduled delivery time. So the question is, your scheduled delivery time is agreed in the morning, but you canceled the order in the afternoon? Is this reasonable? In other words, I have invested a lot of money in you every month, and all accounts added up should be 600USD per month. Is this how you treat your customers who trust you and spend 600USD every month?
Customer 1:24 AM
How many times have you replenished resources? I always thought you had enough resources. If you don't have so many resources, why waste my time on your meaningless rush to buy? I just need you to ship the goods. I don't mind waiting for a long time. I need you to deliver on your promise.
Gabriel 1:25 AM
Unfortunately we cannot deliver this service
Gabriel 1:26 AM
A refund will be created shortly by the system to refund this cancelled order
Customer 1:27 AM
This is a promise, and you have cheated me for the second time. Is this your attitude towards large-volume customers? Or is it okay for me to inform everyone about this in the form of a forum post? To be honest, I can no longer stand your service attitude.
Gabriel 1:27 AM
We have not since the order has been cancelled and will be refunded
Customer 1:28 AM
Since you don't have it, just create an order for me and let me pay. I am willing to wait for it to be activated. Otherwise, I really don't mind posting you on the forum and telling everyone everything you did. I am really angry about the result you handled.
(Finally, my session was closed by OVH Cloud online customer service, and then I couldn't contact them again, and it seemed that I was blocked.)
To be honest, it would be nice if KS-A could really be opened, but unfortunately it is a scam.
Comments
Never trust baguette support.
For sure is a "scam". It is a credit with 0 interest
Man, so much entitlement and wasted time for just €5.
You did agree and accept OVH's ToS.
Is the scam with us in the room right now?
I used "" for a purpose.
fku
And I question your sanity.
mjjs unite!
I support you, bro. I have the same issue.
I'm not angry at all
I'm happy with OVH, I have many free upgraded servers from them...
It is hard to imagine that this is the behavior of a large company with no contractual spirit. This is negative for the behavior of a business and my company will not work with such an irresponsible company
Eg. KS-LE-E with full gigabit, 64 GB DDR4 and 2x480 (almost new) nvme for €14.99.
Fair point.
If your company is trying to order €5-€10 servers, I think you need to reconsider anyway.
They also want to avoid customers like you, so it's a win-win.
poor Gabriel
This is unbelievable, ovh has no integrity
I don't deny that they offer affordable and cost-effective standalone servers, but I can't stand their violation of the spirit of the contract for customers who participate in flash sales. The first time KS LE-B SSD cancelled the order, I can understand their supply pressure. So what about KE-A this time? Their repeated release of goods is just a means for them to play tricks on users. Users spend time and energy on them, but get nothing in return. I just wanted to buy a KS-A and followed the rules to manually place an order to participate in the flash sale. I didn't even use any script program twice. As a consumer, I was played again and again. I think it's too much.
one less person on the planet going after servers the next time they have something like this
lmao, is it just me or does it sound a lot like sarcasm
Honestly don’t blame the poor bloke
He’s probably got loads of people on live chat going “IM GOING TO EXPOSE OVH ON LOWENDTALK!!!!”
I love the slightly misused idiom, which is perfect here. We typically say "duly noted" but in this case, they didn't bother to note it, they just noticed it. Probably why yawning.
Repeatedly releasing goods but canceling invoices makes me highly suspicious that OVH might be engaging in fraud. This forces me to question the credibility of this company.
He knew where this was going and didn’t feel like repeating himself again and again.
no My boss gave me a budget of $30,000 per month
Is fraud in the chat with us?
Two unexplained cancellations make me question if ovh is a trustworthy company？
Maybe ovh look like European virmach! right?
I can’t understand the mindset of people who open a ticket and threaten with, “I’ll post bad reviews about your company on public forums!” Do they really think the company has any reason to value or respect customers who point a gun at them?
What if I just want to buy a KS-A to play with? As a long-term subscriber, it doesn't seem too much for him to send me a KS-A to play with, right? This doesn't have to be used for productivity. As a consumer, since I have placed an order, I have the right to get this product, no matter how high or low it is.
how many ks-a do you guys think actually got sold vs the number of orders placed for it?