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made an order on KS-A, OVH closed my account and suspended my server
I'm a loyal customer on OVH, and hold several servers on ovh.ie and kimsufi for 5 years. I renewed my server month by month with my own paypal. I hold all my websites on OVH, and trust ovh.
this month ,I made 3 orders of KS-LE-B, paid by paypal, and credit card. OVH valiadation team cancelled all the order. I complainted and asked why it's cancelled, just get an email said against article 2.1 and 2.2, I tried to find something on OVH, but can't get any information for article 2.1 and 2.2. I'm sad, but have no methods to get solved. someone told me maybe because the IP, I'm from China, OVH.ie is not so fast to China, so I used a proxy to login my account, and it's always ok to renew my server.
today, I made a new order of KS-A, I tried to login my account with Chinese IP, not proxy, and few minutes later, i found my account closed, then I received an email, my old server also was suspended. this server renewed over 2 years, and I just renewed it on Nov 1st, the expiry time is middle of Dec.
I have my websites on this old server, and really feel down right now.
I made a call to OVH,but he told me a bad news. he can't reopen the account, because the IE team is off work, what I can do is to wait for Franch security department check it in 1-2 business days.
I asked if I can get my data back first, so I can keep my web online. but also failed.
Really feel frustraded.
I trust OVH so much, now they close the account so sudden, and lose my data. I hold my website to make some money, and it really makes a big lose.
if OVH team here on LET, I hope you can help me to get my account and data back soon.
my account is zw19083-ovh
Services expiring in less than 30 days:
ns542098.ip-144-217-255.net:
Dedicated Server / 2024-12-15
For the profile info.
I choosed HK for the country, as no China for option, and I send my company ID paper and my passport to OVH when I bought the old server to pass valiadation
Comments
Did you try speaking to them in French?
Delete please
They closed all your account or the new orders, because they cancel orders that they can not fulfill?
Restore from backup to a server with a different provider, and move on.
Or get a layer I guess.
Can you legally have an account in IE if you are a Chinese resident?
Chinese account? Did you provide valid info? According to Nodeseek some people don't...
Apparently people just take a random HK address and hope its sticks.
Apparently, If you speak French you can.
2.1 Client account. Client must have a valid Client Account to order Services. Client creates a Client Account
on the Website by providing the necessary information (identity, contact details, e-mail address, bank details,
etc.). All such information must be accurate and up to date throughout the duration of the Contract. If the
Client Account is created and used by a person acting on behalf of the Client, this person represents and
warrants to OVHcloud that he/she has the authority and capacity to do so and to bind the Client.
2.2 Verification and activation of the Client Account. Prior to activation of the Client Account and at any time
during the term of the Contract, OVHcloud reserves the right to verify the accuracy of the information provided
and to request supporting documents. OVHcloud may freely deactivate or refuse to activate the Client Account
in the event of incomplete, erroneous or fraudulent information
in the screenshot it's visible that the email clearly states, that the service in question has not been paid for. maybe something went wrong on the last renewal? check the invoices or your payment provider if the amount really has been deducted until you can login back into your account and see what is going on.
Apparently people just take a random HK address and hope its sticks.
Yes, the first time, I buy the old server, I send them my ID card, and the company ID papaer
Then either you are considered high risk and/or OVH booted you or you lied with your address.
the not paid $11.2 is KS-LE-B, OVH cancelled it.
old server is $44.5, and paid NOV 1st
only the country is wrong, as no choice for CN, I write is HK, other detail is my address
wow，5years
Why not choose HZ or ColoCrossing, they won't delete user's account.
Choose ovh is not a good plan or event worse.
seems strange then. probably your only chance is to try again with the support till you find someone who can clarify and help you better.
So you gave him a wrong address, there you go.
tried HZ, but they are more expensive for same plan
Do you not have a dedicated account manager?
they assigned me a dedicated customer service manager and he said that the chinese customer service can place orders and tax-exempt.
maybe u need to contact them for more support.
also, some of the guesses above are incorrect.
how can I ge a dedicated account manager? can u give me some advice?
I was assigned a dedicated customer service manager when I submitted a ticket after registering my account.
he will send an email with his contact.
Maybe you need to find your email?
what's the title of the email? or can u give me the contact info of the manager? really thanks
email title: Account Manager - OVHcloud
i can't give you the contact information of the account manager, they are assigned to manage. I've tried to others and he doesn't offer support.
ok, thanks. I find one email, but not contact too long time. I will try to contact her
Gave fake address (country), got banned.
that's all.
AFAIK OVH does not directly offer services to customers in China.
I see a lot of stock getting released, with the amount of posts on Nodeseek.
You might be innocent but I have seen quite some people on Nodeseek or Hostloc submitting fake company ID information to get VAT exemption too.
If you submit all real information there should be nothing to be afraid of.
Ovh pulled hetzner
Woah, story sounds brutal but I guess that's just a hint of how many people have done bad that they had to operate in such a manner. I still think though that based on your track record, they shouldn't have just suspended/cancelled everything.
my websites all down now,> @Arkas said:
they closed all the servers, not new orders. the whole account closed. i don't speak french, so have no idea what to do now. really sad
Do you at least have backups? If not, you should ask If they can open the account for 24 hours so you can get them backed up. @OVH_APAC