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im no customer, but its a aggresive answer for your customers which have packetloss reported
about packetloss, the reports goes way back, at least here in let, i will avoid your vps hosting hosting, was just looking for a vps offer came across your offer
Edit: Wrong Post
His is not a kind way of reporting a problem, which we certainly would have been able to help, he preferred to say that we are basically liars who say that everything is solved when it is not, which is absolutely false.
If a customer has a problem with a server there is no need to write here because he will not receive help, but rather he must open a ticket, are we doing a bad job in this by doing so?
I don't think so, in fact, I think every company does it like this, simple truth and honesty.
For us, mutual respect comes before everything else, If you think that we should receive insults and senseless criticism from anyone without responding, you are wrong, and I am not saying this in an aggressive way, but in a realistic way.
Of course we will always say what we think with respect and discipline as we have always done.
The customer was also asked for the ticket number to help him solve the problem immediately.
No problem sir.
Look, I understand that you have many customers and deal with countless tickets daily, it's part of dealing with this type of service. But as a customer, even if it’s “just” €1.79, there’s an expectation that the service will work reliably and not suffer from a month-old issue that's be countlessly reported by several users and you already acknowledged it in a bunch of comments saying it's due to PletX. Also, just because I spent this little, doesn't really mean I wouldn't spend that much in the future, as VPS usually range a 5-15€. So the price is not the main concern here.
I’m not here just to complain; I’m here because I, like others, have experienced issues that don’t seem fully resolved, but I should know better by now when purchasing something that seems like a good deal.
Yes, maybe 90% of cases are handled successfully, but it’s hard to ignore that recurring issues seem to persist for the remaining 10%, and that everyone who seems to purchase the service through LET ends up on this thread reporting the same issue. So everyone has to go through the process of being part of the 10% to finally reach the 90% group? That starts to impact customer confidence. Public forums like LET exist because they allow customers to share honest feedback and help others make informed choices. Ignoring or dismissing a customer's experience here could actually hurt your reputation more than acknowledging and addressing it.
I’d love to help make this work but due to your last response, even though I did not post butt-hurtfully, I am no longer interested in being a customer. If it’s not possible to fully resolve, maybe it’s best to reconsider before frustration grows further. After all, there are other providers competing for this budget segment as well as all your other budget segments, and €1.79 or not, reliability is what will ultimately make people stick around.
Well, I understand what you're saying but at the same time you have to understand that unfortunately most of the time we find ourselves arguing with people who write lies specifically against us, or simply write here that nothing works, when maybe their ticket has been resolved and their service works, without writing that we did it, which is normal and ok, So you've probably read a lot of people complaining about this problem, which actually persists on some of our VPS from time to time, but for which we've always found a fix, Meanwhile our team works hard to always provide everyone with exactly low prices without sacrificing quality.
And when we receive criticism that we believe to be unfair / misunderstood, we tend to always respond with the utmost respect without insulting or anything else, which is what happened with you, who in my opinion was wrong writing some things that can be misunderstood.
As you can see in our posts in general we are always polite and kind with customers, they are all very satisfied, for the price we offer honestly it is difficult to find better i think.
When we are unable to satisfy a customer, it is always a defeat for us, even if it is only 1, for this reason as I said, if you want to open a ticket I will help you and I will give you 1 year of free service, So you can try our services and really understand how much love we put into what we do.
But I repeat, we never disrespect, for us it comes first.
Unfortunately I would like to point out that many of our drop issues are caused by our provider, although not all, our network is constantly growing and we are Increasing expenses to ensure the best possible stability, But it is not a simple job, but rather a long one.
We are still relatively new in the business and we do our best in every single aspect, those who know us know that.
I hope you can understand.
ticket 2 hours ago, no response yet. He wrote in an answer above "so I see absolutely no problems." after read this logic, whatever I write will be in vain
this is the latest network status
In the other post I wrote what happened and the incident appeared in the status page, they are different problems.
Unfortunately the fiber from Frankfurt connecting us to PletX went down.
as did to my vm. down.
We are redirecting traffic to aurologic for the moment.
Thanks I have gotten my refund. I will try your server later if it is cheap on 10gbps connectivity on 1ram, 1cpu , 1-2TB/mo. Also if I can SSH into delux VPS while Connecting to VPN with non delux VPS IP address which is the major constraint in my last canceled delux VPS
No problem sir.
But VM's still don't have connectivity
Check now sir.
Aurologic has just put the latest prefixes online.
Please let us know if you are still having issues with latency/packet loss.
its aurologic, so the main problem is not Pletx.
08:40 UTC
Now we will check again, this problem seems to be on a specific node on some VPS, could you open a ticket or give me the ID if you have one already opened?
Many customers also specified in the other post that they no longer have problems on this, so that's why I'm asking.
Ticket Created #KOS-453472 : I have sent a comparison screenshot in Ticket, if that helps investigation.
ticket number is #AYH-558873
09:27 utc
Thanks guys for your understanding, we appreciate that you are trying to help us instead of blame us like many in the tickets.
Packets: Sent = 50, Received = 5, Lost = 45 (90% loss),
Approximate round trip times in milli-seconds:
Minimum = 50ms, Maximum = 117ms, Average = 84ms
Unfortunately, the one answering this ticket has no clue whatsoever.
Ticket #UQJ-198438
We have scheduled two more reboots to stabilize the situation Within 1 hour.
You can check this on status.deluxhost.net
We will now respond to the missing tickets.
We are working hard to better understand the situation.
I hope it stays like this, the latest maintenance seems to have really fixed things.
frankfurt mtr
nl mtr (nl ping high)
Our traffic no longer goes through NED, but directly FRA.
We are happy but we continue to monitor the situation, we are making fixes where needed.
Now that the problem is solved we want to make a little note on what happened.
It seems that the packet loss problem is not caused by PletX, our anti DDoS provider, but by some routing issues, which we have just fixed, We definitely believe.
PletX Had drops yesterday due to a faulty fiber cable in Frankfurt, Which they fixed, but since we couldn't afford to be offline we redirected traffic to aurologic.
At the moment all our prefixes are on aurologic and we will see if we can go back to PletX soon or wait until their PoP in Germany is ready.
We say this for the sake of fairness, since PletX remains one of the best providers we have ever had in terms of DDoS protection.
Pletx has no effect on you other than harm. Do not mess up a system that is currently working properly.
Avoid! Suspended the service without warning and without notification! A pop-up on the VPS saying "This VPS is suspended. You cannot perform any operation for the VPS (High Traffic Usage". Nowhere on their website I could find a traffic limit. On top of this they kept charging subscription fee for the VPS they suspended and attempt to appeal PayPal dispute as if they do something for the money they attempt to steal! (uncensored words goes here) credit card charge back has been filed as well. Don't deal with this one man company!