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Jar saves the day, MyW to continue (WAS MyW is closing doors)
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@jar: PHP-Friends have a free 24/7 emergency hotline, the phone number should be +49 06192 93922 33 (see https://php-friends.de/impressum).
Edit: should be +49 6192 93922 33 according to @jsg.
Have never used it, but guess it may be worth a try.
Where do you see that it's a free 24/7 emergency hotline?
Before @jar gets lost and wastes time on "funny international telco" games: NO '0' after '+49' when calling from another country (as jar does).
When I opened a ticket, there always was this:
Safe to say I am in over my head a bit on obligations. It will get better, but when things are this busy the order of operations goes from "currently online" to "not online."
If I may ask, have you already transferred the service to your name?
I haven't. I actually just want to migrate it. I have a server racked with OS installed but that's as far as I've gotten.
Up for me now.
In this case, calling them would probably just make them suspicious
They may confuse me because I didn't go through the ordering and provisioning process, but nicely done PHP-Friends.
So are we changing the name from MyW to OurW?
Totally get this. I've had similar feelings when I inherit websites from other developers. There's always some weird-ass way that things were setup, and I never get to fully unwind things until I can rebuild the "right" way.
Comrade.
Francisco
We have a 24/7 hotline and have just had a very open conversation with him (or a member of staff). Far be it from us to block anyone here for no reason, the service was automatically released after payment - but it is the case that we had no access to the customer system. When we checked the system via IPMI, it was in the boot process and was then accessible via ping, @jar (or his colleague) confirmed the login via SSH. Incidentally, the ticket was answered within two minutes (ticket from 22:45 - reply at 22:47). We are not aware that the e-mail address is on the same host. The fact is that @jar does not have access to the account in our dedicated control panel, as a closer check would have been possible at any time. The call to our emergency hotline was answered within 30 seconds at 00:07, the call lasted around 6 minutes.
Transferring the contract is no problem at all, I explained this to his colleague (?) and sent further information by ticket. There was no response to this. It's a shame that in the end everything positive is turned into a negative.
We are open to further business and are always available to clarify the situation privately.
have you considered learning the German language.
often times misunderstandings arise from miscommunication.
ja.
If you can see this as criticism: our website is certainly not sufficient for foreign users - but ultimately we are also available in English at any time via our ticket system ([email protected]) and our hotline. We are also happy to explain the contract modalities in English, no problem at all. In this case, we were also contacted in English and the problem could be solved - we are already working on a new website for dataforest.net and a new website (including English translation) for php-friends.de, there will also be adjustments to the contract, but that would be going too far here. We have recently been able to recruit a development manager from Accenture who will be doing some “tabularasa” here.
Much appreciated friends ♥️
There's a WW2 joke here I'm just not getting it written in a way I'm happy with
You are welcome to contact us at any time, everyone in the team knows this thread, otherwise write to me privately and we will find an uncomplicated solution for everything - we understand everyone's situation. Have a good night guys
To be clear I was not attempting to speak poorly of php-friends. I was expressing my frustration that all I had was this one login that gave me no information to access anything that helped in this case, frustration that I couldn't even read well enough to see if it was past due (bad translation with edge?), and worry that I wouldn't be able to converse with them because of the poorly placed account email (which I should have updated before now). Had I signed up with them and communicated with them from the start, I don't expect I would have felt that way. Inheriting other people's stuff is inherently frustrating.
Thank you! I take this as criticism, which is absolutely justified. We'll take care of it
Excuse me, do you take every comment as criticism?
You are excused, thank you for the constructive criticism.
Sorry, small pet peeve...
Not too sure if there is such a thing as "constructive criticism", i take criticism as a display of faults (with merit or not), the intent should always be to show what is wrong, then if the person|thing that the criticism is directed at, takes the criticism in a constructive or in a positive way to improve, that's great!
But the criticism itself should not be a positive thing or be smooth out to be more positive or palatable, if its "constructive criticism" from the start, than its not really criticism, its feedback, its opinion, its comment, its evaluation...
Any BF offers on the horizon?
Not sure why this is hard.
Criticism: "that sucked"
Constructive criticism: "that sucked because it added 10 minutes delay to my trip."
Specific details that help you understand the problem and therefore the solution makes a huge difference.
not hard @TimboJones you just didn't really read what i wrote... you just exemplified my point... but this is not the tread for this, i had my say and that's that...
that sucked because it added 2 more posts i couldn't resist reading
I don't think we'll have it ready in time.
Hope you find a job soon Mike, thanks for the 5 years of amazing service.
Good luck Jar and team going forward. If you ever need anything that I can provide, even if it's just giving your colleagues a week off from doing transitional support, let me know.