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HOSTSLIM - Bad Experience!
nerdyfullo
Member
I recently have a Hosting Starter (DirectAdmin) Web Hosting with Hostslim (hostslim-eu., or VPSSLIM) for about 5 months now. And they just blacklisted my IP address with no reason.
Now I can not access my website admin.
I created a ticket, they decided to delete with no response whatsoever.
Now I created another ticket and the customer service is asking me to provide my ip address, I use 4g mobile and as far as I know the ip is dynamic.
Worst Customer Service -> Like many mentioned before, they took days to answer the ticket, Steer Clear if You Value Your Business!
Mediocre performance -> There are much better provider here on LET with beter price, hardware, uptime.
There are no reason to use them, I moved all my stuff to other host already.
Steer Clear if You Value Your Business! Dont even bother with them.
Comments
Screenshot
Screenshots?
They may block everyone from Nigeria.
https://clients.hostslim.eu/viewticket.php?tid=211210&c=QUS59ksR
the support ticket is nowhere to be found
Edit: nevermind, the reply from Kris seems more accurate
Things no one has done so far, look at the URL error.
You seem to be on a brute force backlist, and support seems to lazy to care or understand: https://docs.directadmin.com/directadmin/general-usage/securing-with-bfm.html#i-can-t-connect-to-directadmin-due-to-error-message-your-ip-is-blacklisted
Looks like your IP is less dynamic than you thought and you accidentally triggered bfm on their servers. You can use a VPN to access, or clue in support to the issue and your IP to help.
I hope this is not related to the Nigerian prince who kept asking me for help by email.
Poor guy bought shared hosting, got added to a brute force blacklist, his site resolves and he just wanted some help.
Dunno why HostSlim couldn't have gone to the shortcut in the screenshot. I had a VM there for a year no issues, but the slap-dash support replies to someone who's legit, around 1 month, and has their domain pointing to you is unacceptable.
He's understandably pissed and posted receipts. Maybe he posted other support tickets badgerding, but he shouldn't need to give support the clue to open that file, remove his IP, or maybe even add to the white-list so it doesn't happen again.
Maybe I've been too used to normal support replies where we'd have to add users to cphulk's whitelist.
Dir sir or madam
I hope to find you well! I'd like to respectfully ask for your help. And you'll earn a very handsome reward should you decide to help me to bring our family's fortune of about 350 million dollars to safety in a european country!
Unfortunately our own country in which my beloved late father served as a deputy minister for welfare has been turned into a barbaric place riddled by a bloodthirsty dictator who intends to steal our families modest fortune. Therefore we are in deep desperation and sincerely hope to find a kind soul to save us from a cruel future.
Please, kindly contact me via [email protected] so that I can provide you further informations. I do trust, of course, that you will treat our desperate situation with high confidentiality and guarantee the very same to, dear kind soul!
Most respectfully and gratefully
Lumumba Quetzalcoatl
first son of the former minister for welfare (RIP)
So your name is Dan. You're the successful prince who controls so many good domains. And you need my help? It is so hard to say no to you again.
As I can see now your problem has been solved. Your connection somehow triggered the brute force protection.
I am sorry that you are not happy with your service. If you have any more questions you can always PM me here directly as well.
You ordered a 2 euro per year webhosting plan, heavily discounted without any support plan. Normally support should be within 24 hours in this plan. I am sorry if it took longer than this for your case. We try to keep our prices as low as possible for LET members. This means that sometimes you cannot expect instant support replies. Although we always try our best!
Dear sir
you find me humbled and amazed by your kindness! I feel that a thousand "thank you, dearest kind sir, thank you!" would not suffice to express my and my family's immense gratitude towards you, dearest sir.
Now, kindly allow me to lay out what my late father's lawyers, who had the good fortune to be educated in the best universities in Europe, explained to me regarding the smoothest proceeding and without the slightest risk for you:
Please kindly transfer $ 70000 to an account my late father managed to open during his last days. This is needed only to calm any doubts the european bank might have and will be refunded to you within no more than 72 hours! As soon as that is done and a few days have passed we will immediately transfer 367 million dollars to said account. Once the money has arrived we then will right away transfer 36.7 million dollars (10%) to an account of your choice as a well deserved fee for your kind readiness to help a family in danger and a thank you!
Please, carefully note the following information regarding our account in Luxembourg to which both, your $70000 temporary pro forma payment as well as the 367 million dollars of my family will be transferred as laid out in the paragraph above:
Thugs & Scam bank
rue de la connerie 13
Luxembourg
Nigeria
account number 666-666-666
Please transfer the temporary pro forma payment at your earliest convenience within 48 hours.
Should you feel comfortable to provide your home address to us, we additionally will send you a very nice surprise, dearest sir!
Most gratefully for your kind help, dearest sir
Lumumba "Dan" Quetzalcoatl
first son of the former minister for welfare (RIP)
Yeah I understood that. I don't mind getting support replies even after 48-72 hrs, but why would you delete a support ticket completely with no response?
Honestly, I didn't badger them. I submitted one support ticket with a single message. I was fine waiting, whether it took a week or even a month for a response. But what bothers me is why they completely deleted the ticket without responding or resolving the issue.
I have a VM with AlexHost, perhaps I'm just used to them responding to support tickets promptly that I forgot this one is a shared hosting
Already transferred. I did not do this for money, I did it of kindness. I let the price use his money for the greater good of the country.
55€ (a month? and managed service) vs 2€/yr
And kind you are indeed, dearest sir!
This message however is not just to confirm the receipt of your temporary pro forma payment of $70000, but it seems your kind heart is so immensely powerful that it reaches really very far. Allow me to explain:
Thanks to your kind help, dearest sir, I happened to learn that my late fathers brother, my uncle who happens to be the former minister of construction and housing of our formerly beautiful country is not dead like my whole family was convinced. No, he is alive! I'm still a bit shocked by that wonderful news.
But, even better, this also allows me to, with the help of my uncle who has moved to Paris and had the good fortune to aquire some really interesting exquisite real estate, offer an exquisite opportunity to you. With his gracious help and his gratitude for your saving our family in despair I can offer a once in a lifetime business opportunity to you as a token of my deep gratitude, dearest sir:
I can, via my uncle, offer you to purchase the original Eiffel tower for only $ 5 million! In fact that opportunity gets even better as I'm allowed by my uncle to offer you a generous rebate of 33% in case you decide to buy all three original Eiffel towers!
Unfortunately though there are also ongoing negotiations with a very rich saudi prince who is very interested and visiting in 3 three days, so I'm somewhat under pressure of time in my attempting to let you get the Eiffel tower(s). But do not worry, dearest sir, I have a plan prepared!
Allow me to lay it our for you: If you would transfer only $ 150000, per Eiffel tower you wish to lay your hands on, to the account of my family which is known to you so well, I most certainly could persuade my beloved uncle to reserve the Eiffel tower(s) for you for one full week!
Let me assure you that I would most joyfully let you have the tower(s), dearest sir! Because it was you who saved my family from the bloodthirsty dictator's claws, and not that arabian prince!
With the most humble regards and deeply grateful forever, dearest sir and saviour
Lumumba "Dan" Quetzalcoatl
first son of the former minister for welfare (RIP)
Sorry. But my budget is limited. I wish for The Eiffel Tower to stay in Paris. Besides I hope to visit it one day as I still hope to kiss my wife under it. Sorry, but I can't take away such similar romance from people visiting that place.
Please leave the Eiffel Tower where it is. It is one of the few important objectives left for France to stand tall after that Olympics fiasco with LGBT, polluted waters, and improper accommodation. Maybe you could use that money to help all the poor souls still living in such awful conditions and with such inhumane cost of living in France.
What a brillant and excellent idea dearest sir!
I just discussed your thoughts with my beloved uncle and he proposes with joy and excitement the following:
He would be willing to sell one of the original Eiffel towers to the filthy rich saudi prince and then transfer that money to the needy!
This, however, of course limits the number of original Eiffel towers to only one that can be sold to you, because one for the needy, one for you to kiss your wife, and one for you to aquire. Kindly note however that you also could leave one original Eiffel tower in Paris to kiss your wife, after which you of course would be free to transfer it to a place of your choice. Such, acting smartly you could get all you want, one for the needy, one (temporary) for kissing, and one for your enjoyment!
As soon as your $ 150000 arrive in our account I will let my uncle know to let the saudi prince have only one and to reserve one or two, depending on your wish, for you for a full week!
With the most humble regards and deeply enjoying the kindness of your heart, dearest sir and saviour
Lumumba "Dan" Quetzalcoatl
first son of the former minister for welfare (RIP)
ITT: unintelligent ruzzians who are racist. glad hostslim figured it out.
Porbably Ralph offered the nigerian his help. Then he got kidnap
The nigerians then took over the Support Departement and deleted the ticket
Mr. Lumumba
Maybe @HostSlick and @VPSSLIM wish to partner and create a datacenter in a new Eiffel Tower in Nigeria. I can not afford an Eiffel Tower for myself. Besides, I am not greedy for such huge space either.
OK, OK, but maybe you're interested in a Ferrari? Because, you see, I'm more of a Lambo type and regret having purchased a Ferrari. Just lemme know, I'm sure we'll find a price acceptable for both of us.
regards - Dan "funny quids"
P.S. I like your idea. Feel free to send those two guys my way. I'll of course give you a small commission in case they bite *g
I had a DA shared with them and I always had issues. I ended up moving out my blog from them.
Well [Host | VPS | something]Slim is VPSslim and putting on different clothes does not really change who's inside ...