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when vps ready
looks like you're actively suspending vps without giving out any reason.
What did you do to get your VPS suspended?
that's what i'm trying to get from them.
because they never give any warning at all.
my cpu load always below 30%
memory also below 30%
disk io also below 6Mbps
Bandwidth? surely very low.
If it's not about the resource usage, it could be about what's you are hosting with them.
and what it might be?
i never hosted anything illegal, DMCA whatsoever is that.
I specifically asked "is it ok to host crypto related thing", then i showed the cpu usage history, they said
it was running perfectly fine for more than 1 month, and now suddenly got suspended.
So here I should be very careful when recharging the account, whatever can happen whenever... 🤨
finally! the removal of malicious users is finally having an effect. my vps is already benefiting from it! 💪🏻🤘🏻👍🏻 @ProHosting24
let's just wait for their response..
only using 1 application and maintaining the CPU load condition not exceeding 50% it is still locked, this VOS is really rubbish
Yes i don‘t have any words left…
Discussing these things all over and over again ist very frustrating. Even when writing in those tickets that they need to book dedicated resources somewhere else and that such a workload/abuse is the reason why netcup or hetzner banned all crypto applications aswell doesn‘t seem to be enough.
Seems like most useres running those full nodes also don‘t really understand that they‘re multiplying the load caused by activity in the blockchain by the amount of full nodes that are running in our cluster.
They also don‘t seem to understand that the cpu load spikes drastically every few seconds to 300/400% without it being represented in htop top or statistical graphs.
Before banning this kind of workload we observed continued CPU peaks from 45% to somewhere up 65% on 128 threads compute nodes.
Imagine that. And the next best thing is that because of a new faulty update to the testnet of one of the many blockchains somwhere around 40 VMs started to pull 100% on 4 cores over night from ~20 different „customers“.
I must be retarded to stop our application which detects this workload and suspends those users.
Wishing all of you blockchain guys a lot fun to acuse us of cheating and doing anything what we want and whatever not i have already read in our tickets against us; to those threatening us by destroying our reputation on google reviews, trustpilot, LET and their own „local community“, please go on if that keeps users like you from destroying the experience for me and other users that like ph24 just as i do.
the same thing over and over again. remain stable!
then spill out, when did my server do that?
HA VPS 7012 << this one
I always maintained it perfectly fine with very low workload.
you even suspended 1 of the servers that don't even have anything really running inside,
144.126.136.251 << this IP if you still have it.
@RayRedd No email warning before?
Got receipts of your load usage?
Anyone should be installing something like hetrix or netdata and constantly monitoring with alerts.
I can tell you that my VPS M hasn't been suspended and it sits constantly at 10% CPU load with 60% RAM usage with 2 paper MC servers up and I haven't been dinged or kicked off and I'm constantly monitoring for spikes or excessive usage.
not at all
i have promtail installed, which will send log to my loki every 5 min
Thats horrible...
Maybe your next?
i can understand if they sent me warning first, or even the reason after they suspend my server.
but this one, not at all, not even responded to my ticket or my post.
and i still have 50€ there which idk if it's refundable or not.
If you didn't nothing wrong then you should have your refund.
Because as you mentioned they accept your questions on early post right? And answering its ok.
You bought the vps, but now you got suspend without email warning...
This is suck...
We always do refunds, regardless of what happened.
There are a handful of cases where we put users on a whitelist for blockchain apps.
But those have been mostly very experienced users that put their blockchain in a cgroup with very hard limits (eg. 1core) making it impossible to have constant 90-100% cpu bursts.
In fact you haven't been suspended for a month because the blockchain you used doesn't seem to be as widely adopted in this user base, but we still have came up to blocking it because of those exact CPU bursts.
Otherwise our system wouldn't have detected it.
We in fact didn't implement any sort of notification system in our blockchain detection & suspension daemon and also don't plan to, users who get suspended see a message in our control panel asking them to contact our support.
Feel free to choose between a whitelist if you are able to configure your app properly or just go with a refund.
Scroll up if you need to read about why those CPU bursts are not tolerable.
well, i wonder how will i get my refund if they won't even respond at all.
they didn't give any proof of my usage, even after i called them out in public like this.
Oh that's sad, i thought we have already answered you.
But there are not many suspension/refund tickets left so you should actually receive a response in the next couple minutes.
Well our daemon doesn't feel very intrigued by a public call out.
There can only be losers in this game.
We decided to have an automation in place which blocks some users instead of having thousands of customers suffer because of those exact users.
It is true that we failed to be a good provider for you but there's nothing more to discuss about it, at least if you scroll up and read through the whole thread.
Actually i am sorry for that, but there is just no proper way of handling this situation much better while keeping the prices this low.
Read the post above your answer
Unless you've got proof that you're within the terms then that's a massive accusation.
I asked for receipts because I am a customer and if people are being booted despite being reasonable then that's a concern, otherwise this is a he said she said situation.
please show me, where/when did my servers do that burst.
in fact, your monitoring kinda weird. in your panel, it will show constant 65% even without anything up inside the vm. then i login to the vm, it shows 1% only.
it was mentioned previously by other user, then you responded with something like "kernel doesn't run for free". I was like, ok, i can live with that. but now i got suspended without knowing any reasons.
If you're really concerned about CPU usage, maybe you need to ban those who keeps doing yabs every now and then, which will really use "100% burst CPU" while doing benchmark
no usage receipt whatsoever.
Then you need better monitoring and you need to be storing that.
This is the last 2 days and 8 hours. average 10% with bursts to 20% every few minutes. I am sure I am within then terms of service.
The only fair criticism is the CPU usage on the panel is pretty off sometimes (Looks like a Proxmox issue?).
Many people don't realize that benchmarking is something that forces the VPS to work at full 100% just to show off, yes just to show off... Hemm...