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VirMach PHX Down for 2mo?
Troubleshooter won't troubleshoot when the underlying VM host is down preventing folks from creating a ticket.
Support is unresponsive.
Got this e-mail in August 17 but nothing since then. WTF?
Dear VirMach Customers,
We have been communicating with the datacenter to gather more information, and are waiting for important details to determine how to proceed on a recent unexpected service disruption. Due to the circumstances and since we are waiting for confirmation from specific personnel as it has been escalated to management with the third party partner, a resolution may be delayed in this case, and we do not yet have any confirmation on whether or not services need to be physically migrated to another facility.
We have pre-emptively extended your service's due date by 1 month (30 days, free of charge.)
As additional details become available, we'll update the network status page. Please keep in mind that if your service was previously also affected by another issue, that will be resolved separately. We apologize for the lack of details, as we are awaiting communication from a third party.
Thank you.
The referenced status page is blank too. Is this company turning into a deadpool?
Comments
ok
Virmache deadpooled in 2022.
Oof. Did not know that. Thanks.