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Cloudcone blocked my account
I am a loyal customer of Cloudcone, I have been using Cloudcone since last year, and it is stable! But now I have a problem:I used the same account to buy two vps without any aff. Yesterday, I received an sc2 promotion email from Cloudcone and planned to buy an sc2 model, so I recharged my account. As soon as I completed the recharge using PayPal, my account was blocked. So I tried to contact Cloudcone, but Cloudcone only stated that I had multiple accounts, which violated the rule of only having one account. So I replied that if I had multiple accounts, please delete the other accounts and restore my current Cloudcone account, but I didn’t get a response! Just like Cloudcone said, if I violated the rule of only allowing one account, why was it blocked after I recharged? There were no prompts or email reminders before recharging?
Comments
How should I know?
DId you ever get a response back after your reply or are you stuck with that "pending verification" screen no matter where you attempt to navigate?
The reply didn't seem like they were looking to shut you down completely, they were just asking WHY you had multiple accounts.
You replied "I only use this one" which really doesn't answer their question.
I'm sure if you can articulate a good answer to their question, they'd be willing to get the situation figured out for you. @Cloudcone
I have forgotten why I have two accounts, and I tried to log in to another account. I found that it was not in use, so I have completed the logout!
As long as you weren't abusing promos or anything - I don't think you have anything to worry about. Your best course of action at this point is to be patient.
I made sure to tag them in the post, so as soon as they log into LET, they'll likely see your post and hopefully they'll be able to resolve the issue for you
Thanks for your help!
Cloudgone
You're very welcome @baiwan !
Signing out of your 2nd account doesn't mean it's done.
Been indeed loyal. 1 year 2 accounts.
This. Acting like having two accounts is a crime is silly. There could be several legitimate reasons for keeping billing accounts separate unless they're created with the intent to abuse "one per customer" promotions, resell accounts, and so on.
If that's the case, then suspension without keeping someones money is understandable.
As he said, the second account wasn't even in use. But he still got banned/blocked
"abusing promos" oh please.
If cloudcone really banned people with multiple accounts for this, Then cloudcone should just quit posting "deals" on lowendtalk.
Let's not judge how one wishes to do business.
Please bear in mind that LowEndTalk is also with one account per user; offense rewarded with a ban.
We are also about to implement a similar logic, there are just to much weird people attracted by LET posts that you really don’t want to have to deal with again for several reasons. Maybe some kind of KYC as a service or phone number verification will keep bad users away. There are also just to many legal reasons to not have business with weird users, one of them being sometimes to have to deal with law enforcement agencies for over half a year or at least as long as it takes for the legal telecommunication monitoring measures to get the real id of criminals. I wouldn't mind to actually go for suspension waves on accounts with obviously faked or wrong details. Don't buy stuff from companies that you are not able to trust right with from the beginning. There are a lot technical measures a bad actor especially as your provider could implement to hurt you a lot that you couldn’t think of that fast usually.
It's common when the PayPal ID doesn't match the email address on file.
I think the problem can be solved by continuing the conversation with the support. If there is no violation with the second account, there is no special problem in this regard, and closing the second account will solve the problem.
You use aff link of your own between your two accounts,that is not allowed.
You have a much higher chance of recovering your account if you answer their questions instead of just stating that you only use the current one.
You should have been aware of their rule, and if you needed to have multiple accounts for some reason, you should have tried to clarify this with them beforehand, so this is a point against you
You should know whether you have/had multiple accounts. Saying "if I had multiple accounts" sounds like you didn't know whether you have/had multiple accounts, which is another point against you
Just make sure to avoid sending in another ticket (or sending a 2nd response on the first ticket)
Most ticketing systems reference the initial time the ticket is put in, with the oldest ticket being serviced first.
For example
You put in a ticket at 17:00.
10 people put tickets in between 17:00 and 08:00
You decide to ask for a status update at 08:01 on your initial ticket.
You're now 11th in line.
Just remember, technically, you broke their TOS and they have every right to shut you down but as long as you're patient and courteous, most people in general will be more willing to work with you.
I do not use my own affiliate links!
Thanks, @baiwan, for bringing this up, and we really appreciate your loyalty to CloudCone!
Just to clear things up, your account was put under verification because we detected multiple accounts linked to you, which is against our Terms of Service (ToS). When this happens, access to the dashboard is limited, though your services aren’t affected. This is a standard check by our Compliance team, who reviews these cases in the order they come in, during business hours.
We see that you submitted your ticket just yesterday, and as a courtesy, we have already fast-tracked your request and marked your account as verified, as the other account was not actively in use.
You should now have full access to your CloudCone account and we have responded to your ticket with how to proceed.
Moving forward, we recommend reviewing our ToS to avoid similar issues in the future. If you have any concerns or need more accounts, feel free to reach out to support, and we’ll be happy to look into it based on your situation.
If you have any other questions, just drop us a ticket. Thanks again for your patience and understanding!
If a provider says "New clients only" and you sign up with another account, you're being unethical and you're breaking TOS.
Same deal with affiliate links. If you purchased 5 servers, you pay for 5 servers - no kickback.
If you pay for 1 server, make 4 more accounts and and use an affiliate link to pay for 4 servers on 4 different accounts, once again, you're being unethical , you're breaking TOS AND you're obtaining financial gain. That's fraudulent.
I'm really trying hard to figure out where your high horse attitude is coming from because no matter which way you slice it, it's wrong. Really just sounds like your ethics need a hard reset and re-calibration.
I have just one account with Cloudcone. No issues.
Thanks!
good to know if the problem is solved. I was with them in the past , and they are very flexible for any cases ,
Thanks, the problem has been solved!