New on LowEndTalk? Please Register and read our Community Rules.
All new Registrations are manually reviewed and approved, so a short delay after registration may occur before your account becomes active.
All new Registrations are manually reviewed and approved, so a short delay after registration may occur before your account becomes active.
HostHatch suspended server and ignores ticket
This discussion has been closed.
Comments
He just needs to delegate to someone who can address public grievance in professional maner. But the thing is, he is too arrogant to admit his weakness and delegate it.
Personally I wouldn't feel comfortable hosting production stuff on flash sale deal either (although I did with VirMach). We haven't seem yet how support works outside their flash deals.
A fair point, although I think it depends on the provider. I don't think most providers makes a formal (at least) difference between support on different deals and non-deals on LET.
My issue, mainly, is how they deal with criticism such as on this thread. Not sure if that depends on the plan type.
I mean, to be completely fair, he, as far as I understood it, DID admit his weakness dealing with LET.
But, to be fair to your point as well, it didn't however stop him from continuing being confrontational.
I remember HostHatch and VirMach for that specifically, but I remember in the past seeing some providers mentioning that some promo plans don't even come with support at all (and you would have to click a check box), I can't recall which provider though, I just remember their servers were DIRTY ASS cheap, so it is pretty understandable. If I'm not mistaken, it was Gullo, but I was paying like $1/yr for a NAT VPS, so can't complain.
I'm assuming it does, it feels like there is an entitlement related to not treating their customers so well if they are on promo plans because "they are paying dirt cheap, why are they complaining" or something along those lines, but this is just my feeling, I can't state this as a fact.
Yet you feel comfortable enough doing it with other providers who are liars (according to your definition of lying). Goes on to show the hypocrisy and biased attitude of some people (mostly you).
We'll continue providing a great price for a great price, and keep becoming better, in the meanwhile. I am sure that part hurts you the deepest.
@Ouji I agree about the entitlement, but did he for example know if @Mad was on a promo plan before his way of correcting in him/her when the client was clearly frustrated? I don’t think so.
Note for example that I’ve been, at least fairly, nuanced here, I won’t even quote or respond to the @hosthatch comment above because he’s clearly just having an episode again. I’d rather have this thread be informative to a potential buyer.
I appreciate being able to discuss resonably with you anyway.
I will be happy to discuss each of our mistake that @emgh has pointed out, as soon as he opens threads about the providers that I mentioned earlier (unless of course he is a shill and gets some sort of kickbacks from them for not treating them with the same attitude).
Why this fingerpointing?
Reported the comment above (edit: two comments above😆) for breaking don’t be a dick by clearly insinuating that I get paid from BuyVM to post my thoughts.
I can take personal insults any day, any time. But I won’t take groundless accusations of obvious lies to invalidate anything I write.
Haven’t reported anything from this thread until now but the above is just too much.
It's not even a matter of being on a promo plan or not.
it's simply unacceptable waiting for 8 days (yes, it's been 8 days now) to get a response for a server being down (their fault).
You're paying for it (whatever the price is) and this should not stand at all.
While that's true, probably it was just assumed because they are complaining in LET, but yeah, no way of knowing prior.
Yes, fully agree. Downtime should be a priority no matter the plan type.
man just stop, let the thread die.
I would be even ok with promo plan getting non priority support against the regular ones. But what's not ok with me is the argumentive attitude of the person. It seems as if any customer raises a ticket, there will be drama that will follow. If I were a customer, I'll be afraid to raise tickets because I don't know how I will get attacked.
If the person handling PR changes, then it will greatly help hosthatch.
This won't happy. It is much easier to just attack...
Then some will argue you should not get a black friday deal for such important production server. Go get some premium server. :sigh:
I am heavily disappointed in how HostHatch continues to handle criticism. Personally, I can no longer perform mental gymnastics to defend you. @HostHatch, you're digging yourself a grave here. An 11-page thread about the OP waiting too long could've been avoided if you weren't this stubborn.
For some reason, we've been through many of these threads before, where the thread continues with trolling way after the OP's issue has been closed, yet the 'grave' that has been supposedly dig for the past 14 years or so hasn't really went deep enough.
I highly doubt any of our paying customers will read this thread and think the onslaught being brought by one particular shill who will literally like any comment that says "hosthatch bad" without any context, and then write paragraphs about it, most of which do not even make much sense. As for my shill comment, that is based on evidence, such as him opening this thread and not similar threads about the providers in his signature, doing the same exact thing. I will take my comments back as soon as he decides to open separate threads for those providers too.
This thread is no longer about the issue that the OP brought.
Don't believe me that he is clearly biased? Just read the number of negative comments he has made on just this thread (let alone his very shady past). At least I am here defending my business. What is his motivation for spending hours here? The good of the people? Either he has too much time, or there is some other motivation for him being so negative towards us
This is the key point people keep telling him, but he simply doesn't get it. It's not about slow support, it's about taking care of the service he's selling.
The problem is always with promo clients, unrealistic expectations, and other excuses, while in reality, it's about him not doing his own part.
And god forbid you complain after all those days and weeks of outage in a ticket because the next step is passive-aggressive: "We're canceling your service, here's your refund, now gtfo" as all this would be your own fault. What a jerks.
Here we go again.
Who is saying hosthatch is the problem?
Your enterprise is not the problem. Problem is how YOU deal with criticism.
All the while, you are reflecting that you can't grasp (comprehend) what is being said by the person, then you go in to defensive mode (misunderstanding everything) .... Then you talk about hosthatch which isn't even related to what was being talked about.
Above post is another perfect example of that.
Any employee working with you will have hard time to bring his/her point across. It will be too much frustrating.
I understand you're trying to defend your business; which is completely natural, but I think some of your comments could be seen as unnecessarily combative. Why did you feel the need to make them? There'll always be people who will be critical, and that's okay. Not everyone will be happy with what you provide, but it doesn't mean you have to reply with hostility.
Do you not see the problem with this comment? You're setting an unreasonable condition to the community to even have the possibility of having your own mistakes discussed. You're also insinuating something immoral against someone without proof. If you read this back, do you think this was neccessary to make and added any value, or represent your company better?
Yeah... comments like these make it seem personal and defensive. It's better you focus on what you're going to do instead of assuming motivations. This is a discussion forum, people will discuss HostHatch (or specifically now, you).
Which you're contributing too as well with your weird comments. Maybe it's better you take a little break, get your head clear, and come back with fresh air. By the way, like someone else here said, it's not HostHatch, but how you're responding that's keeping this thread alive
Alright then. I'll show myself out (once again). There is no weeks of outage, and you using those words clearly shows that your purpose is more drama and not the factual truth.
Second reported comment by HostHatch. If he can lie and insinuate that BuyVM is paying me for my criticism in a review thread then I can lie, derail and do the same on him in a offer thread. But that’s not okay and so this isn’t either.
Clearly breaking the rules. Being a provider makes no difference. He’s not above the rules.
my i want t get paid too
i accept cypto
g
I agree, though, no one should be able to drag honest businesses through mud for entertainment, and some people definitely deserve warnings/bans for it, especially the ones who repeatedly do it.
@sybe you’re giving him way too much slack IMO. Openly insinuating a complete and obvious lie, getting a response that it’s not true and not okay and right away doing it again is not something you can ’take a break’ from. He crossed the line. It’s clear as day.
Still going at it and not backtracking. It’s time a mod takes action. And not by closing the thread, he’s the only one derailing it.
Yes, but this this street goes both ways.
Perhaps.
@sybe he basically asked me to create that thread, he’s not telling you that.
He said:
I said:
He thanked that post.
Then he had a whole episode about the fact that I created a thread.
Indeed
The facts seem to support what I am saying though, unless you have another reason for why someone would go messiah mode to take out most of his day to help other people against one provider particular provider, while also advertising providers in his signature who do the exact same so called scam that he is against 
May I am mistaken though, and maybe he is as good of a person who just wants to help other people and has nothing but unbiased attitude towards us, and the advertisement of his signature is just yet another coincidence.
fr I would use all the time you try to argue with @emgh to go help reply all the tickets you had instead
and yes I'm your customer not a troll if you want the evidence