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HostHatch suspended server and ignores ticket
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Where does this leave you and your series of off-topic posts?
Thank you for participating by announcing that you’re not participating.
Please feel free to share the whole story, including a ticket #, as I am not really able to understand much here from your comment. I will try to help if it is something we have failed at.
i am feeling ominous for @Mad
I am glad you liked reminding this. But I should point out that you likely misread this, since the quote you have added here, was me referring to abuse reports. The standard industry waiting time from a customer, after sending a report, is 24 hours, and we wait for 36 hours before pressing the suspension button. That is what I meant from this specific comment.
Did you take this out of context?
I'd say that, yes, yes he did.
However, you have agreed that you should have some sort of PR person handling public interaction, and I agree, because IMO you shouldn't argue against a client who's server has allegedly been down and who's ticket haven't been replied to in 6 days.
If you have extra time, just write a simple db query to find tickets that was made about 2 months ago who haven't gotten an answer in the last 5-7 days by your support. Surely easily enough.
And PLEASE don't feel like I'm attacking you here, I'm so tired of that, just focus on THIS issue at hand, can you see why people might not like the fact that you take such a clear stance AGAINST the client instead of doing what you can to HELP the client?
Thank you.
I won't need to, as soon as you open threads against these providers (from your signature).
https://inleed.com/virtual-server
https://namecrane.com/store/shared-hosting (and their other brand, that you were a customer of earlier, before this one)
One per provider, including their name in the headline, that uses the same/similar language as to what you used here; https://lowendtalk.com/discussion/195170/hosthatch-openly-lying-about-offers-only-providing-half-of-the-advertised-cores/p1 (or just replace our names with theirs) - so both of the threads get separately listed on Google with your "facts".
I will have no reason to believe that you and your opinion towards us is particularly biased afterward. Until that happens, I really cannot force myself to ignore simple facts, and will have to clarify "who you are" to everyone, any time you decide to show up on....well, literally every thread that even remotely mentions our name.
As for the issue at hand, I do not have all the facts available to me, and I prefer not making any comments about it, until that is cleared out. Some of us really do care about the actual truth and being fully informed.
How can you prefer attacking me to helping your client?
Which client, and how to help him without knowing the full details (such as his ticket #)? And once again, your clear and utter bias towards us shows (regardless of whatever the reasons behind that might be).
I already explained how you could easily find the ticket. Let's get back to the question, try to answer it without just another insult: How can you prefer attacking me to helping your client?
Since arguing with you is useless, as we have already established a long time ago (but I somehow thought you might have gotten some form of adulthood in the last few days, my mistake), we will wait for the person with the complaint to get back to us with a ticket # and we can proceed from there.
We currently have 300+ tickets in the queue with regards to migrations, with another 50 or so added per day as we migrate more people, so I will have to wait for the person in question to add more detail and I can help accordingly.
I did and let me say that it was sarcastic and implicit way to say:
If for an abuse ticket it may take 36 hours, what about a standard ticket for a service downtime?
Full story? Ticket ID: #508889
There's not a lot to say. VM replaced after your migration to a new node, not working.
I've been off for the whole month and was using for personal storage, so couldn't check it before, but as soon as I noticed it was not working, I simply replied to the ticket and been waiting for 6 days (and counting):
...
Still arguing with me instead of helping your client. I'll happily stop right here if the next thing you do is finding the clients ticket instead of keeping on with the insults. It's not serving anybody.
Good to know it was sarcasm.
Thank you for sharing this. I cannot really do much to help you at the current moment, but we should get this resolved in the next 48 hours or so and will update you.
Where's the deals?
Sorry wrong thread
I feel like you were ready to argue against me, before realizing that it's you being on the wrong
...
Thank you for your (in)valuable help on this
@hosthatch
653337 — Technical Support
I see that Hosthatch is following, pls reply to this ticket as it has been days. If you don't want to do anything just say so, no problem.
Thanks
All this fuss about the person not posting the ticket # and then later reply comes is,
"oopsy, I can't do anything at this moment."
Nothing wrong with this response had the previous fussing didn't occur.
To be honest, you do not have the skills to communicate with customer, probably one of the worst PR I have seen from hosting. Let another person handle these kind of issues. You will be helping yourself and your employees.
I can see this a storage VM migration ticket, so you should get an update today or tomorrow. We try as much as we can, to not prioritize any tickets being shared in public (other than emergencies). I appreciate your patience.
Just curious, is there any other provider here who is more arrogant than hosthatch?
here we go again...
hmm.. you know sometimes i find myself too afraid to open a support ticket lol
People (everyone else) are wasting their time expressing their opinion but you’re definitely not wasting your time following the thread, reading their opinions and telling people that they are wasting their time writing those opinions.
Aruging with clients is so much more fun than solving their issues.
Arrogant, probably Virmach (although they left..). It’s obvious HostHatch cares, otherwise he would have left the thread a long tome ago. But in disagreeableness, I don’t think any provider on LET comes close.
What do you mean left? You mean LET?
Yes
I've a few of their server.
Which are good.
But some of his reply here makes me afraid.
I just pray that I don't need to cross path with him for anything.
Yes, fully agree. As I mentioned, nothing wrong with their servers. That’s exactly what makes this attitude such a pity. They’re basically alone in offering good value in Sweden for example.
Personally, I wouldn’t feel comfortable hosting production stuff with a provider that acts like this. In an emergency there’s no margin for debates like these on downtime.