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Is it common for providers to downgrade a server to a more expensive plan without disclosing it?

2»

Comments

  • CalinCalin Member

    Hello i'm send you a email for backup VPS , and convert to same old configuration

    I'm read you ticket , and you explain us more times about low I/O performance and low CPU performance , so we move you to another node what have more better performance , unfortunately that node don't have configuration/templeate of you actual VPS configuration that it's cause

    In same time please in future contact us via telegram ,

    I'm read you ticket more clary and you make I/O tests to / , no to /storage , that it's cause due to low I/O , / partition it's a SSD partition what it's usage just for start operating system and for boot , /storage it's main partition

    Regards,
    Calin

  • user123user123 Member

    @Calin said:
    Hello i'm send you a email for backup VPS , and convert to same old configuration

    I'm read you ticket , and you explain us more times about low I/O performance and low CPU performance , so we move you to another node what have more better performance , unfortunately that node don't have configuration/templeate of you actual VPS configuration that it's cause

    In same time please in future contact us via telegram ,

    I'm read you ticket more clary and you make I/O tests to / , no to /storage , that it's cause due to low I/O , / partition it's a SSD partition what it's usage just for start operating system and for boot , /storage it's main partition

    Regards,
    Calin

    Thanks, I replied. There has not been any data on the VPS since it was lost during the migration in June and the container rebuilt a couple times since then.

    For clarity, apart from the performance issues, the concerns I raised about missing or downgraded resources included: 2TB of disk space, bandwidth (unlimited to capped monthly), a dedicated CPU, and some boot SSD space, swap. The tests I ran for you in August were run while I was in the /storage folder.

    I don't have a Telegram account, sorry.

  • nohavpsnohavps Member, Host Rep
    edited September 2024

    @user123 said:

    @Calin said:
    Hello i'm send you a email for backup VPS , and convert to same old configuration

    I'm read you ticket , and you explain us more times about low I/O performance and low CPU performance , so we move you to another node what have more better performance , unfortunately that node don't have configuration/templeate of you actual VPS configuration that it's cause

    In same time please in future contact us via telegram ,

    I'm read you ticket more clary and you make I/O tests to / , no to /storage , that it's cause due to low I/O , / partition it's a SSD partition what it's usage just for start operating system and for boot , /storage it's main partition

    Regards,
    Calin

    Thanks, I replied. There has not been any data on the VPS since it was lost during the migration in June and the container rebuilt a couple times since then.

    For clarity, apart from the performance issues, the concerns I raised about missing or downgraded resources included: 2TB of disk space, bandwidth (unlimited to capped monthly), a dedicated CPU, and some boot SSD space, swap. The tests I ran for you in August were run while I was in the /storage folder.

    I don't have a Telegram account, sorry.

    Sorry, it makes you allow so many things, you lost data, crashes, no connection, etc. There are many providers that can offer you what you are looking for, just check the community and you will avoid headaches... :)

    Thanked by 1mustafamw3
  • VexeliaVexelia Member
    edited September 2024

    Can you post some evidence of this activity if possible especially with the ongoing investigations into iHostArt?
    ex. https://lowendtalk.com/discussion/197526/calin-ihostart-com-took-our-22-5k-and-scamming-us/

    It would be helpful, thanks.

  • VexeliaVexelia Member

    @Calin said:
    Hello i'm send you a email for backup VPS , and convert to same old configuration

    I'm read you ticket , and you explain us more times about low I/O performance and low CPU performance , so we move you to another node what have more better performance , unfortunately that node don't have configuration/templeate of you actual VPS configuration that it's cause

    In same time please in future contact us via telegram ,

    I'm read you ticket more clary and you make I/O tests to / , no to /storage , that it's cause due to low I/O , / partition it's a SSD partition what it's usage just for start operating system and for boot , /storage it's main partition

    Regards,
    Calin

    You claim you are professional, but you are requesting customers to speak over Telegram rather than by email or ticket system. Bit of a contradiction wouldn't you argue?

    Thanked by 1yoursunny
  • kevindskevinds Member, LIR

    @Calin said:
    I'm read you ticket , and you explain
    In same time please in future contact us via telegram ,

    Are you serious???

    You want a customer to NOT use your ticketing system.. Instead get support using Telegram? Why??

    @jsg said:
    Re your question: something like that is less rare than one would like to think - but one should not be misguided by subjective perception. Increasing the price for a product after a while, for instance, is not that uncommon, nor is somewhat downgrading a product for some reason like e.g. raising costs of one or more elements.

    Yes, but not in the middle of a yearly contract. At/for renewal yes.

  • VexeliaVexelia Member

    @Calin said: email to PM? @user123

    I thing I'm know who are you but I'm want

    @kevinds said:

    @Calin said:
    I'm read you ticket , and you explain
    In same time please in future contact us via telegram ,

    Are you serious???

    You want a customer to NOT use your ticketing system.. Instead get support using Telegram? Why??

    @jsg said:
    Re your question: something like that is less rare than one would like to think - but one should not be misguided by subjective perception. Increasing the price for a product after a while, for instance, is not that uncommon, nor is somewhat downgrading a product for some reason like e.g. raising costs of one or more elements.

    Yes, but not in the middle of a yearly contract. At/for renewal yes.

    Very professional, just like Goodleaf Hosting, am I right? /s

  • rustelekomrustelekom Member, Patron Provider

    No.

  • TimboJonesTimboJones Member

    @kevinds said:

    @Calin said:
    I'm read you ticket , and you explain
    In same time please in future contact us via telegram ,

    Are you serious???

    You want a customer to NOT use your ticketing system.. Instead get support using Telegram? Why??

    The obvious answer is to communicate in real time.

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