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BuyVM Support Not Responding
BuyVM by default blocked STMP ports so my website couldn't get Amazon to send verification emails for users to log in. I asked BuyVM to unblock the ports, and have changed my domain's TXT record according to their first response and let them know to check it. But now it's been more than 48 hours without a response, and without them unblocking the port.
It's a cheap VPS so there might not be so timely resolutions, is there any BuyVM support here that can answer what's the usual time to resolve issues like this with BuyVM?
Comments
@Francisco
Thank you for contacting LET support. Your awaiting time has been doubled.
When did you put in a ticket? We have pretty damn close to 24 hour coverage these days with maybe a small gap in the mornings.
Akash would be on at this point.
Get me a ticket ID. It’s possible they were wanting my feedback on it and I missed it in my queue.
Francisco
Regards
Nah.
Hello, Francisco, the ticket ID is #812091, I've been trying to reach the support, thanks.
Just use a different SMTP server.
If you are trying to send mails from your own server, in most cases, it won't even reach the audience if they have accounts in those big players. You will be banned as spamming.
Most people don't use own mail server for a reason.
I said I was using Amazon to send the emails. It's Amazon SES (simple email service), but the standard port is 587 to submit the emails to Amazon SES then Amazon would send it out on their servers. It worked fine locally, now it's been three days and I can't get the website to use Amazon to send verification emails.
let transporter = nodemailer.createTransport({
host: "email-smtp.us-west-1.amazonaws.com", // Amazon SES SMTP host
port: 587, // Port (587 for TLS)
secure: false,
auth: {
user: process.env.SES_SMTP_USERNAME,
pass: process.env.SES_SMTP_PASSWORD,
},
tls: {
rejectUnauthorized: false,
},
});
I probably could use some other methods. But BuyVM said on this forum many years ago they would unblock the ports, didn't expect this to take so long.
>
Hello,
You sure? You opened your ticket on Saturday. Leo responded later in the day with the verification. We haven't heard from you since the 7th to see if you added it.
Go ahead and reply to the ticket and we'll get you sorted, but as of now we've heard nada.
Francisco
What I don't understand is.... why you need to open the port 25 on your server when you are sending mails through amazon ses.
You are porbably hitting the rate limits. Can you connect to the Amazon SES endpoint from the terminal successfully?
We aren't stateful in our port blocks. We simply do a hard drop of 'any traffic sourcing from port 25/587/465/2525, regardless of direction, is dropped'
Francisco
Oh, my bad. I sent the 'TXT update completed' info etc back when I saw the reply in my email box. Didn't know it's an un-monitored email. Glad I came here, thank you. I will send the reply on BuyVM portal now.
Thanks friend.
Francisco