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Comments
I wouldn't trust this hosting I signed up with them due to there "hourly billing" I topped up 1 euro to test it out, and I was told I must add a card or deposit a minimum of 10 euros to start creating servers, I added my card and I find out you actually can't pay hourly and must pay the full month, I then open my phone and find that they have attempted to repeatedly charge my card over 5 times in a row.
Also doesn't seem to be a option to remove your card from the site at all.
It's clearly written, but seems like we need to increase the number of banners because some people can't read.
You have 2 options, either:
If you decide to go for the option 2, when you try to deploy a server, you will receive a pre-auth (not a charge) for 10 eur, which is most likely what you say you got 5 times, because you tried to deploy a server 5 times without having met the each one of 2 requirements.
Just opening a ticket or contacting us in live chat would do.
ofcourse, if you don't have any pending payment/usage.
And then wait and wait, because if they don't like the question, no answer will follow. Even if their IPv6 network is not working (even on the LookingGlass it isn't)...
Sarcasm? Yes. My normal way of doing things? Not at all. But you've got to do something when you've asked several times for an update and you get 0 response...
The problem regarding the IPv6 has nothing to do with the simple removal of a connected card. That's generally done within minutes.
Just saying that you haven't got an update yet, or you are working on it is even simpler. But you don't do that either when asked for an update. Basically you ignore customer questions if you don't want to answer them - that's my opinion. And I'm warning for that when you mention starting a chat or ticket.
If your IPv6 connectivity is unusable (not only for me, but as I mentioned for yourself too since the LookingGlass IPv6 doesn't work either), I would expect that that would be fixed after 1,5 weeks... I got the impression that I've invested more time in finding out what's going on than you did. And no, I'm not losing millions, but I'm annoyed that it takes such a long time, then I get that it should be fixed while it isn't, and after that I don't get any updates.