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Quick Update for Everyone
The system is automatically restoring service from transfer disks we setup, technically your VM can be powered on but will be powered cycled during a transfer at some point. We have kept everyone off by default to open up the disk IO and make the transfers faster.
If you are having issues you can DM me here your ticket number and I will be happy to take a look. We appreciate your understanding, we're a small team and are running on 24 hours straight to get everything back up and restored.
I know some people have asked why we chose to do this, we have been having issues with disk IO, performance etc since our proxmox migration at the start of the month. Sure we could have let the performance stay at the lower level, but we want to be proud of our service and provide a better quality for everyone.
If you are not happy with your service we will also be offering refunds once we get everything restored so we can focus on getting everyone back online ASAP, as well as some credit for people who want to stay with us on our journey/ adventure with DartNode
Again I appreciate your patience and look forward to providing higher quality performance at the same affordable prices.
This maintenance we're working through should be fixing all those issues, and those issues is what triggered us to do this massive migration/ fix
Shoot me a DM with a ticket number or DN number and I will take a look.
I am sorry to hear about your experience, I will admit we do need to work harder on customer support times and are in the process of brining on more support people.
This past month has been a big month for us growth-wise and was not expected to be that big, so we're currently making adjustments to start delivering the high-quaility service we had 30 days ago.
We're a small team and have been working around the clock to fix issues that have come up with growth, like the disk IO, network, and other systems. I will say once I go into my coding cave it is hard to keep track of tickets, not an excuse, and something we're working to improve.
If you send me your email for your account on a DM I will be happy to see what I can do, we also want to make your experience right and make sure you feel like you're being taken care of.
With that, back into the coding cave to fix more bugs and keep pushing these migrations so we can get everyone back online ASAP
Well, I am patiently waiting for your good news. I hope it won’t be too long. I wish your team a happy day.
Sounds like you are only one player in football field.
I don't care what's your situation, it shows how you guys runs your own business. Even though you would refund, a support staff replied my ticket three days ago that "Destroy your vps to make refund" and have disappeared yet.
No working Vps+ No working support + Main Website down.
How long will it take?
I wonder , is that how you guys work in Space System Design called Snaju? Ha haha
Congratulations to the winner .
Update: 01:53 GMT-5: We're still working through customers on N-4 -> N-8, please note you may power on and use your VM at this time, when the system migrates your disk to the new LVM it will be powered cycled.
How do I check which station I am on?
You have time to party, but as a main support person of dartnode as you said, you care about your customer absolutely nothing.
Shoot me a DM with your Service ID and I can take a look
Will add that to our dashboard after everything is stable and fixed 
We very much care about our customers. If we did not care we would not be putting ourselves through sleepless nights at the datacenter to try to resolve these issues.
I understand that externally our customers do not see the lengths we go through to try to resolve the issues we've been having for the past month with the VPS's.
At the end of the day we are human, we are forgoing sleep, we are forgoing time with our families, and pulling out the little hair we have left to try and return everything to a stable environment.
Our words may mean little to you, our reasons might sound like excuses, this we cannot change despite the efforts. You can choose to work with us, against us, or anywhere in between.
Overall, the results are what will speak louder than any comment any of us can leave on LET. We've been working around the clock to restore stability, and do a better job at communication with our customers.
We have 2 support engineers that are currently onboarding and will help with the communication aspect going forward. We also stand behind our product, we will be honoring any refund requests (even if outside of the window) and crediting for this extended downtime.
P.S Most of us are much taller than minions, and only I wear glasses. My hairline is slowly starting to look like the Minions though.
giveaway
Here for the giveaway!
I don't care what's your situation, it shows how you guys runs your own business. Even though you would refund, a support staff replied my ticket three days ago that "Destroy your vps to make refund" and have disappeared yet.a
Bought vps in 31/Aug. I can do nothing with that. You guys ignore. I asked refund. And nothing happens.
I'm in for the giveaway
giveaway?
@keoir @DartNode Guys what's going on? The server's been down for days now, and I cannot manually power it on.
good chicken
There is an explanation here
https://status.dartnode.com/
Refund Confirmation email just arrived.
Damn that might be expensive
I'll buy another dedi server anyway.
That IS expensive. Nonetheless, a bunch of them are cancelled early next year.
From time to time, an announcement is sent out saying that the system is being repaired. In short, it has been under repair all the time. It has been half a month, but it still cannot be repaired. Another announcement is sent out after a few days. We stay up late every day, give up time to spend with our family, and work overtime to repair it. Haha, we repair it every day, but it just cannot be repaired.
My display is finished, but after evaluation, nothing has changed.
Thanks for seeing the commitment we have
The tests are looking good - we are seeing stable results in the control panel - Tasks are not timing out/failing such as before which prompted this. Now that the panel has returned to a stable state we have been tweaking the settings for the disks.
Disk speeds are not yet reflecting final state, the optimized settings will be rolled out as soon as the final services are completed. We will have a message on the control panel when it is "live". We expect that to be rolled out to customers in the next 24 hours.
The software side of this migration had a few different objectives, and required a few lengthy steps.
We did hardware upgrades during this process as well, replacing some of the older nodes with newer hardware. The hardware wasn't the underlying issue, but we do hope that y'all enjoy it
All the best!
It seems smoother now than before
Great to hear! Let us know if you need anything or see anything else we can improve upon