New on LowEndTalk? Please Register and read our Community Rules.
All new Registrations are manually reviewed and approved, so a short delay after registration may occur before your account becomes active.
All new Registrations are manually reviewed and approved, so a short delay after registration may occur before your account becomes active.
Thoughts on HostHatch's Network?
I currently have a few Premium KVM Sale plans on GreenCloud and am considering getting a VDS from them as I expand and onboard more clients. So far, I have no complaints; the performance of my clients' websites meets my expectations.
Comparing HostHatch (left) and GreenCloud (right) in the $40 bracket, HostHatch seems more appealing. However, since I have never used their service, I would really like to hear insights from those who have experience with both providers.
Comments
Aleardy hit mark 3 years using it on SG Node, I have positive and "fine" about their product, they not fast as other competitor but they reliable and something I can trust for long period-time.
They custom panel awesome, but for support response nothing cant beat Greencloud (yes Greencloud support too fast), something I didnt like about Greencloud is their SolusVM panel is hit and miss and experience not as smooth as Hosthatch.
Depends on what location you use. I think I have a pretty good online rate at their LA node though.
@hosthatch
And just to be clear: Network’s not the same across locations
They are long-term reliable, and their network is good. The only downside, and yes, this can be a problem sometimes, is the radio silence when something goes wrong.
It doesn't happen often. In fact, your server could run for years without an issue. But when it does happen, and it's not an issue on your side, you might be lucky to get a support ticket response within the same day, which is okay. However, there's also a big, really big chance that no one will answer you for days.
They are very similar to the mentioned GreenCloud. This means a very decent service for a relatively low price. But while GreenCloud’s super-fast Tier 1 support agents may be a bit clueless (and no, reinstalling the VPS isn't the solution for every problem, especially if it's a temporary network issue on the host's side :-), after a few quick ticket exchanges, you at least know that someone is working on the reported issue.
With HostHatch, this may not be the case. Your server may just reappear online after a few days when they fix the host node or something, without a single ticket response to your inquiry.
Do I recommend them? Yes, I do as long as you're aware that you might be frustrated from time to time while waiting for someone to give you some response what's going on with your VPS (but as mentioned, HH VPS may run without issues for years).
I have one or more VPS with both providers since quite some time. All these VPS were promos and obviously in a very different league than $40/mo ones. I'm happy with both providers and had no bad experience with either.
Re. the two offers you quoted, I wouldn't interpret too much. Example: What does "Epyc" mean (model)? What does "x GB" memory mean (without knowing all relevant details)?
I read both offers as "plenty enough for pretty much any VM job". IF you have a specific task in mind and know all relevant parameters, then ask for details (like e.g. clockcycles of memory) and/or do some basic real testing of their connectivity at the specific location you choose (as opposed to iperf or similar marketing junk).
I think you'll find that both are good enough for the job you have in mind and that each has some slight pros (e.g. somewhat faster processor) and some slight cons (e.g. somewhat weaker connectivity to some region(s)).
I've asked them to fix there registration portal for days now, they still haven't responded in neither LET nor in their ticketing system. No idea what's going on with them right now. @hosthatch
Support is hit-and-miss sometimes (to be fair, this was few months ago and not recently.)
@ailice @emgh @Mumbly @jsg @danblaze @itsTomHarper @nanankcornering Thank you for sharing your experience, they provide value and helped me decide to stay with GreenCloud. Support is a big deciding factor for me.
Our support on standard and promotional plans is (very) different. Most of the experiences you will hear about our support on LET are based on those promotional plans. If only we had "I am paying x amount for x plan" as a rule on LET when writing a review, people would be able to make much more informed decisions. In any case, a lot of people seem to have great experiences with GreenCloud's support, so I'd go with that too if I were you too after reading all these comments. We are on the other hand, doing our best, to provide better support on all of our plans, but it's slightly more complicated than it sounds because we run a custom built in-house panel, as compared to a solus/virtfusion + whmcs shop.
As for the network part - hosthatch.com/features - we have datacenter and network info, including looking glasses available there. We basically use the top tier networks exclusively (there is no active usage of Cogent/HE or any other similar cost-cutting networks)
I am running a few PROMO servers with Hosthatch in different locations, never had any issues with them and I never opened a support ticket, so cannot comment on this side.
Happy with both, GC does have a little bit more variety (e.g 2 SG DCs for which network is different on each so you can pick) but I haven't had any major issues with HH either.
I do like HH sending notifications when host node reboots are required (for which your VM would be rebooted as well, ofc).
GC support is faster, that is just a fact, but HH is "fast enough" for me, haven't had any major issues, so my tickets were all just low priority, but I mean, I buy promotional packages for a reason, I have redundancy in place to not have to bother a provider with tickets all the time, I just let them fix their stuff in peace.
HH transit is premium, In my case I'm mostly happy with GSL since it has peering with almost everywhere (actually. I've barely seen any providers peer with Vladivostok ISPs for example)
But in my case, for example in Chicago, Cogent would be a way better choice even if it's not considered a premium network.
Support still needs work. Sometimes issues are fixed immediately, and sometimes they can drag on for months, regardless of the type of plan.
I'm a fan of HostHatch as a provider for development, backup, and secondary infrastructure purposes. They offer great value and performance and seem to monitor their systems closely. They are great for people who don't need any handholding and for systems that aren't critical. I spend around $2k/year with them for this purpose.
Unless you have a fairly advanced setup that allows you to easily shift workloads among multiple locations and providers, I would not advise using HostHatch for primary production, especially if you need active support in the case of problems.
I truly appreciate the feedback, and I apologise for having to ask this: but how much of that $2k/year is from standard services from hosthatch.com without any special pricing?
I am genuinely interested in finding out if we are missing the mark on support on standard services and make it right for you.
I'm not posting this to bash you, but there were actually responses from some LET members saying, “I don't have a promo package from you, I pay full price,” and they were also unhappy with the lack of response from you - and you know that.
You seem genuinely angry sometimes when people mention the lack of your support, always insisting that this isn’t the case with non-promo offers. However, there have been comments in the past from people who had the same experience with non-promo offers.
The issue isn't about "support" per se. I am paying unmanaged service and just as many others I don't need your "support" for my own stuff.
But if something on your end isn't working, like a host node or the network being down, how hard is it to acknowledge the issue? To send out a notification? To respond to people's tickets instead of keeping them in the dark for days?
Promo or not, that's the one area where you're really lacking. Maybe if tickets are too time consuming, a simple, up-to-date "outage status" website would help in many cases?
Some people might still be upset because they don't get a response about "why IPv6 doesn't work for week" or something like that, but at least those who can't access their VPS would know that it's not an issue isolated to them and that you're working on it - even if it take day or more.
If a node is down, if the network is down, or something similar happens and it may take some time to fix it, it's the bare minimum to communicate with affected clients or at least send out a notification, post it on network status page or something... that you’re aware of the issue to let them know that it may take some time to fix it, but that you’re working on it.
Again, don’t take this as bashing- in general, your service is really good. Hats off to that. However, communicating with clients about issues on your end that affect their use of the service they purchased is one (and most likely only) aspect where you’re really terrible.
I use them for production workloads, currently spending ~5k/month. Zero complaints about network or support, services have been rock solid. Also use them personally for a few hobby projects on promo plans, and support has been great there as well. Most tickets get answered in a few hours, some take a day or so (but that's mostly routing changes, etc). Business account has questions answered in minutes/hours.
HH > GC in my opinion. Both of promo plans in the same location. It's just rock solid stable with no weird network issues. Can't comment on HH support, not needed it, GC support was fast but useless.
I can't remember the specific link, but I'm quite confident that I saw a recommendation to disable Fair Share Core in favor of not sharing your own dedicated resources?
Could you provide more details, which was “useless”?
Around 10-15%.
For the type of usage I outlined, I just don't see a big enough advantage in buying your full-priced services, and have done so only for a higher priority workload in the hope that I would have better support if needed. It was a bit of a trial run. That hasn't gone according to my expectations, so in the future I'll likely stick to promotional offers.
If you wanted to tempt me to move my production services to you, then I'd have to be sure that support would be better for them. Until then, I'll keep my production servers elsewhere, but at the same time keep buying your services when the promotions come around.
I would actually argue that HostHatch has done much better in this regard in the last couple of years. I get emails from them, and their portal displays downtime notices when you go to a specific affected VM. But that only applies to issues with an entire node or location.
When there's a specific problem with networking or routing, for example, that affects a single VM, that's when support can fall off a cliff. I write "can," because it doesn't always. Sometimes this stuff is fixed immediately. But when it isn't, you may be waiting months and getting no substantive updates.
EDIT: When I mention routing, I'm talking about internal routing, not problems with routes over peering/transit links. Much of that is obviously outside the hands of any single provider. Just wanted to clarify that I'm talking about issues limited to HostHatch's own infrastructure.
You get dedicated cores and burstable cores. You can ask them to take away the burstable cores and only get the dedicated ones. Those dedicated cores are actually dedicated too, not "german provider" dedicated.
Maybe I just was lucky but I actually experienced really good (and quite fast) support with Greencloud the few times I needed it.
dont do it. green cloud is much better. my experience with hosthatch is very bad. you can check my old threads and you will get some idea. hosthatch network is good. But i don't know why i have faced a lots of issues in Singapore location. May be other location they are very stable.
1st month: I got 40-50% constant cpu stealing for one week long. My application performance dropped badly. I asked them to solve it and after a few days they migrated it to another node.
Third month: 1-2 hour downtime without any prior notice.
Forth month: 9 hour downtime, after 9 hours they have migrated to hard disk node where i got very bad performance. I have opened a ticket, which they have never replied till today. They have migrated to hdd node without even my consent. I just saw my server become online after 9 hours then login the server and found its using hdd not nvme drive and server is slow.
My tickets without any response:
Later i have purchased dedicated server from ovh and till now i never face any issue. I have used their NVMe 48 GB plan.
Regarding support, if your server stopped working due to provider end issue and you don't know when they'll response that's frustrating. They are very good for non critical application hosting, for critical application i prefer more stable service provider.
It was a while ago now. There appeared to be a networking issue > @NDTN said:
In London, everything was fine for months, then I suddenly kept getting hit with huge ping spikes +500-600ms on top of the normal latency, but it would fluctuate from say 30, 30, 540, 30, 700, 700, 500, 30 etc. I went back and forth with support (I think with traceroutes), I think they decided an OS reinstall would help, it didn't. Ultimately I think there was congestion or something on the GC side but support thought it was on my side (clean install). The machine wasn't really usable over ssh by this point so I cancelled and moved.
The support response was quick, the machine itself was fine but network issues caused me to leave. I can't remember the full story at this point.
Worth noting I don't care too much about steal or the performance of these boxes, just uptime and network stability. Both HH and GC have exceptional uptime, it was purely networking that caused me to switch.
I have vps's with both Greencloud and Hosthatch and as far as lowend goes, I must say they are both top of the line.
I've never had any problems with Hosthatch's support, replies the same day and often solves the issue immediately. Awesome network, low latency and lots of bandwidth. Love their panel, easy to use and looks really good. The private networking is a nice feature.
Only have one vps with Greencloud but it's been rocksolid for the two years I've had it. Good performance, low price. Good network, maybe not Hosthatch class but it is close.
Hivelocity or Softlayer (the old one) or LSN or Rackspace or Knownhost, all of the providers known for some of the best support in the industry, will also have some of those customers. It does not mean that any of those providers are providing bad support, it just means mistakes were made. We also make mistakes.
Of course literally any normal paying customer having a bad experience sharing it here will be used as an example of "haha look I told you so, its all the same, I knew it, promo or no promo!"
In general terms, you will have a much better support experience on a standard service.
I am sorry if I come off as angry, I try to be as straightforward as possible, without adding the ChatGPT style junk/fluff to my text (you probably know exactly who I am pointing to)
Indeed, such issues can get delayed by a lot, and more so on promo plans, because there is no simple solution to them and you are looking at very expensive engineer time to resolve an issue that affects a very specific type of service. It does not define a standard service. I must however clarify, that pretty much anyone using solusvm, will have an open network with a bunch of ARP traffic and other things like that going around to each VM, so the complexity we add is generally for the good of all. Nothing works 100% correctly, we're always learning new things, and there are always bugs that are being solved.
HostHatch support in my experience isn’t very good. I was paying the normal pricing for a couple of VMs (nothing major I know) but I had an issue with wiping it from their portal and it took days for them to even acknowledge and respond to me. I didn’t have any mission critical services so it was “OK” but I felt after that experience it’s time to move on.
I’m now with Clouvider who’s support and network have been exceptional good.
If HostHatch sorted the support out they’d win a lot of people back.
The network was fine - no issues at all.
I use both in production 👍
Stability will depend on location:
Greencloudvps-> 1 VPS in Jacksonville (USA) with excellent uptime
Payment: $55 / 2y -> 5vCPU Intel, 5 GB RAM, 55 SSD, 5 TB Bandwidth
About Support: 1 ticket since 2022
Response and solution time: 6 min
HostHatch-> 2 VPS (1 production website (New York) and 1 backup (Chicago).
Payment (New York): $54 /y -> 3 CPU Intel, 16 GB RAM, 80 SSD NVMe, 10 TB Bandwidth
Payment (Chicago): $61.75 /3y -> 1 vCPU Intel, 1 GB RAM, 1 TB HDD, 10 TB Bandwidth
About Support: 5 tickets since 2019
Last response and solution time: 3 min
I use both providers ( cant complain )... But @hosthatch have in-house panel, this give them a lot of flexibility to add new features and put ahead from others ( i´m waiting for block storage )
I have promotional packages from HH and I got responses to tickets almost with reasonable response time.
Hosthatch does not have the same network everywhere.
I have HK, Tokyo, and Chicago nodes and the network is fine.
Support however is overloaded (I'm not on promotional plans). Ivan can respond quickly but cannot fix major issues.
There will be likely be notable cpu steal unless you ask for the shared cores to be removed. That will drop the steal down to less than 1% most of the time. I did however record some sporadic bursts but a minute of this every 2-3 days is not a big deal.
I personally would never consider GreenCloud though, they have some extremely restrictive policy like no cpu usage above 30% but it could work for you.