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Response time for Hostbrr tickets
Hello, I would like to know about experiences with the response time for tickets at Hostbrr. I sent a high-priority ticket more than 2 hours ago and I still haven't received any response. It's for a very simple problem with my reseller plan; however, only they can solve it. Can you tell me on average how long it takes to respond to tickets in your experience?
I even sent a private message to @labze since I saw they were active on LET during this time.
Comments
losing millions
He responds far too quickly for the price of the service.
Usually 1 day so far. Need time for family and deal with other paperwork as well. Not a big company with plenty employees.
As a clarification, I am only looking to have a time reference from other experiences to know what to say to my clients. Since during the time I have been using the service, I have not had a problem that requires contacting support.
Sometimes within hours, sometimes longer, in my experience
I usually receive a response in 2-4 days
2 hours is too quick to expect a response.
usually hostbrr repsonds to tickets in a day or less if he is bit free.
but indeed he is helpful.
There is currently a bit of a backlog to tickets. There has been a huge demand for the services lately and that is not without complications. Any urgent matter should be resolved relatively quickly though.
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I browse LET on the road :-) Tickets will be handled in the correct queue and urgency.
I don't understand why people defend Providers for late reply with excuses. I use many LET providers and I love them a lot. They always reply within an hour and their price is not huge too.
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I think if you are running a hosting company and want to survive you have to reply quickly on ticket. Otherwise people will leave slowly. (Example Hostmantis, their services was rock solid but for a simple issue client can't wait days. )
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I use @HostMedia (30 minutes approx) Reseller Hosting
@Crowncloud (wintin 30 minutes) Reseller Hosting
@NameCrane (1-2 HOURS APPROX) Reseller Hosting
@Racknerd (30 minutes approx) Reseller Hosting
@TNAHosting (A FEW HOURS) VPS
I am using all of them for long time. and always receive the same.
Working on improving it. I just switched to graveyard shifts so we can cut out the bigger coverage gaps.
I ain't seeing any excuses :-) Just people who have different levels of expectations.
There are many ways to go about. There is plenty of nuance here.
What did you expect?
Thank you for the mention, very much appreciated!
I used them for a bit. They were responsive enough. Usually within a few hours up to a day. I assume it's one guy and he's probably a bit off from my local TZ. If I caught him during his online hours he was responsive. My server was provisioned incorrectly and they fixed it pretty quickly. I have no complaints.
Don't mix Shared and Reseller hosting with VPS. People who buy a shared or reseller hosting, expect faster response because they are managed service. And for a little issues can cause website down for days if support is inactive which I have faced with HostMantis and Dewlance. Their service is good but if your website is down for small issues they will check after days. Dewlance replies normally in a few weeks.
But thanks to LET, I have got some Gems.
Is HostBrr an gem for you?
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You may be afraid for me, but I am still looking at your service because I have thought about to take a Singapore reseller from you. But if your support don't improve , I can't.
Because as a Reseller , I want to provide better to survive.
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No, please check my above replies, I have mentioned them.
I don't know where you get that from. I appreciate honest feedback and if you have a bad experience I'd love to know.
HostBrr @labze is an A+ premium provider
I signed up for the yearly plan last year and will be renewing for another year.
Highly recommended.
Replies were very fast this time last year, but now they take 24 hours or more.