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hostbrr whats going on???? 16 days and no response on ticket?
measures I took before making this post.
- contact labze in PMs saying I have a ticket with no response for 2 weeks
- making another ticket with a higher priority set asking to check my previous ticket
this happened in the last 2 days
I'm really upset with this service.
I'm a user of your directadmin reseller plan and my client is facing an issue where the download ios configuration file wasn't working, mainly because it tries to connect to mail.example.com server rather than dade1.hostypanel.com which is to be used for mail stuff on my reseller plan.
I tried to help my client with the power I have but no solution, so I contacted you asking about what details do we use to login on an IOS mobile manually but got no response.
Whats going on? I'm a repeating customer? Or are your support staff on a vacation?
images of the first ticket:
https://hrzn.pics/GJj7nMXvH7
https://hrzn.pics/9WTNczYsRe
Comments
Sorry for the delay. This is a brain fart on my end with marking the tickets as in progress but forgetting to follow up on it. Dealing with and exchanging defective motherboards on servers has taken most of my time the last two weeks which has sadly caused some delays/forgetfulness to some tickets. I am on the road right now but I'll handle it when I am home.
I see, I do apologize for making this post, I felt the need to do it as I didn't know what to tell my client after waiting for so long and had no other way to contact hostbrr.
I'll patiently wait again for your response.
No worries. It is a mistake on my end.
Congrats your ticket has now been closed.
this is the fastest resolve ever
Noone being hated. 0/10 - Disappointing.
I’m on my 3rd attempt at migrating to another node to fix piss poor IO and network, which also has issues apparently. Been at this for months
It seems you are not lonely. I haven't received a response for 19 days.
https://ibb.co/Sd9qjJQ
It can be really irritating when customers don't get quick replies from customer support, especially when the same problems keep happening. It's crucial for companies to focus on clear communication and fast solutions to keep customers happy. I'm hopeful that this feedback will be helpful for future interactions.
They don't even need to mark the text as "radioactive". Really?
Slow responses are one thing. Slow responses that resolve nothing for months are another.
You are not the first one. I tried to ask questions related to emails, but never got a response. Later, I learned about the solution through other people.
still fuckall response and fuckall resolution. this host is just shit.
hostbrr? why?
i have literally been battling for months to get my VPS working consistently. including migrating to a different node, and now again needing to migrate to a different node, but getting told even the new (new) node is having issues so i need to just wait.
im generally patient, but when i feel like im being taken for a poes or a fool paying invoices for a service that doesnt work, im not happy
I do apologize for the lack of responses to this issue but I feel like it is redundant to keep repeating the same status update to you.
If I am not mistaken then your ticket is about being unsatisfied with your HDD block storage having HDD speeds. I did ask you if you had issues with real world tasks as you only used YABS as a indicator of anything. I am able to saturate the bandwidth downloading to the disk and so would you.
There haven't been any indication in your ticket that your service literally does not work. If that was the case, then I of course would have escalated this and find a proper solution either temporarily or permanently depending on what would be possible.
I have offered you to upgrade you to a new node with 10 Gbps connectivity. However there seems to have been issues with the raid array. You have been updated about this. I don't see it as beneficial transferring you to a server where write operations literally gets locked.
Anywho the issue seems to be resolved. But if this incident makes you feel like our hosting sucks then I am sorry about that and can cancel your service and refund your latest payment if you do not wish to continue.
Can you give me a ticket number then I can see what this relates to? I do have a couple of e-mail issue tickets that has been on-hold as this needs to be resolved elsewhere. This is likely not it if you could have it resolved but would like to see what happened anywho.
The issue is that -nothing- is being resolved. It's frustrating receiving the same "sorry we'll get back to u" over and over, for months, yes, but what is more frustrating is the actual problem not being solved, not knowing why, and being strung along paying invoices for a service I cannot use.
You are mistaken, yes.
This is the NVME:
root@media:~# dd if=/dev/zero of=/tmp/test1.img bs=1G count=1 oflag=dsync
1+0 records in
1+0 records out
1073741824 bytes (1.1 GB, 1.0 GiB) copied, 13.77 s, 78.0 MB/s
This is the HDD block:
root@media:~# dd if=/dev/zero of=/mnt/local/test1.img bs=1G count=1 oflag=dsync
1+0 records in
1+0 records out
1073741824 bytes (1.1 GB, 1.0 GiB) copied, 16.3313 s, 65.7 MB/s
You did not ask, but that does not matter. Do you think I sit all day doing YABS on my servers so I can complain to hosts about things? I do YABS when the real world use of my servers makes me think the host is having issues as its a useful tool to get an overall picture of the servers performance. Is this not why it exists?
Are you saying there is no issue then? To quote you:
Could you perhaps try and restart from the control panel then test again. Seems like caching was not correctly setup for your system.Unfortunately we are seeing some stability issues due to the mainboard.we are encountering a few issues with this node and I'd prefer not to migrate you to a worse experience.Is there an issue or not?
I will respond to this by posting the full chat log below because you either don't remember already doing this and then telling me days later that you can't.
You have rotated between a cache issue, a RAID controller issue, and a motherboard issue. Whatever the issue is, since you now actually acknowledge an issue (even though a few lines above you suggest there are no issues since:
I am able to saturate the bandwidth downloading to the disk and so would you.)When will this issue, whatever it's nature, be fixed? You said above:
of course would have escalated this and find a proper solution either temporarily or permanently depending on what would be possible.As said, below I will post the chat log where you tell me you will do this, but then subsequently tell me you can't, and then now tell me you will?
Are you being serious?
I hate that its come to this but you've opened the door enough to warrant posting the ticket log:
Moments after posting the above, suddenly Hetrixtools reflects the issues magically disappearing lmfao
Indeed. The majority of our services are outside of Hetzner now and I did not properly check which node you were on initially. You were not affected by motherboard issues.
The caching was a issue and it is strange to me that it did not resolve the issue initially.
I see that this can be misinterpreted. I meant that the issue with the new servers seems to have been resolved. Not your specific case.
How can we move forward now? Despite the turbulence, I still respect your management and the effort you've shown in the past before this. Do I still need to migrate? Is whatever the issue in my specific case sorted?
I can migrate you today to one server or another.
Sure, migrate the VPS to one of those 10G boxes. The ticket is #1741383 if you want to continue there?