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CloudCone's ticket handling is slow.
Hello everyone,
My server provider is CloudCone. Recently, after using CloudCone's system reinstallation feature, it caused the file system type to not be ext4, resulting in abnormal booting. I solved this issue by myself, but the same problem still occurs when I reinstall the system. This situation requires customer service intervention.
I've raised a ticket, but it appears that level L1 and L2 customer service are unable to handle the issue. There's a possibility that my translation issue has led to a misunderstanding on their part. Following that, their responses have been very slow.
I only have basic English skills, and I used a translation tool for the above text, so there might be some grammatical errors, apologies.
Comments
7x24 means 7 hours in 24 days i think that explains why they slow.
Why should it be ext4?
There must be other reasons caused your booting issues.
I encountered a similar issue about a year ago. It was permanently resolved by an L3 level team leader at that time.
You have a point there.
Approximately an hour ago, CloudCone responded to me and permanently resolved the issue.
From the time the problem occurred to the time it was solved, it took almost four days.
That means for mission critical stuff you should choose another provider. And do not believe in promises, just go with another provider.
They replied me after 1 day. well considerin the cheap price its accepable