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The one awesome DC that employs AI instead of humans
InterServer are nice folks to go with. Support is not needed in almost all cases.
Are you paying for priority support?
Well, its big on the front page, advertising 24/7 Support.
No indication either you need to pay for that.
More like false advertising again.
You are one of those clients who open new ticket every hour?
They offer 24/7 support for everyone, not just for you. This means they might also be helping other people during that time. I wonder what the OP does when their boss doesn't reply while in the office. Do they start complaining on LinkedIn?
The OP is the type of client for whom you would cancel their servers (with 30 days' notice, of course) and tell them to GTFO.
imagine bro got the server from virmach
As long as their advertisement does not involve response time SLA, 24/7 support only states that there is no faster or slower response timing depending on whether the customer contacted at working hours or not.
💀💀💀💀ah yes, 4 hours
Why did you choose not to get this server with Hivelocity, if they meet your needs so well?
24/7 support doesn't mean 'guaranteed response in minutes'. Perhaps they have other clients aside from just you?
InterServer will gain more clients than lose from this thread.
what do you actually offer apart from stupid gossip?
people seem to forget this..
This is LowEndTalk, we expect guaranteed response in milliseconds
To be clear my expected answer to this is more favorable hardware configs for less money. Hivelocity is great but their base configs are lacking and the price skyrockets pretty quickly when you start adding hardware. Lower profit margins means something. You can't build teams the size of Hivelocity and be overly competitive on price, which Interserver is.
It doesn't matter until the scale reaches a certain breaking point and that's not to say it's a bad idea. Many customers would trade having an excess of employees at their provider attending HR presentations on an average day for a lower price. But you can't make that trade and then complain that you made the trade.
And yes, 24/7 support does nothing to imply a response time. One person on shift at all hours for 16 million customers would still be 24/7 support.
Sorry, I fell asleep at my post! I saw you made 2 other tickets on the issue I thought you mistyped your Google password again. /s
did you try ovh?😀
Are you sure still no response within 4 hours? Maybe they need to check your issue further. If they still don't response you within 24 hours, then you can go with other provider. Just be patience first. I use Asphostportal and sometimes if they need to check further the issue, I need to wait longer time.
OP is long gone from this thread but questions still going
Yes, 4 hour is really high if something critical happened to your server and support do not response. But you cant blame them for not responding, cause they have not taken anything extra from you for the support. You should take service with premium support ( or have SLA for support ) for your critical service ? 24/7 means they are available all time but it doesn't mean they are available only for you or you will get instant response or within x hours. Yes, if they mention that on agreement you can blame them for not responding. Here Availability != Dedicated/Instant/Fast Support. They may have busy with other work like providing support to other customers or helping others setup their server and your serial is behind others. For a critical site
Either do not purchase cheap server, always purchase high end server with good SLA and premium support plan.
Or purchase a cheap server take regular offsite backup and mirror you site to another server. So that if anything goes wrong switch your server immediately.
Paid $115, Opened multiple tickets, Created a thread because no response for 4 hours.
Oh boy..
Such a life
You should go with virmach.com instead. They are right up our alley.
How quickly people talk about “false advertising” here is really insane
Whether you want customers like OP is another story, we also have 24/7 service and in an emergency you just have to call us, everyone can do it, except a few percent who then get angry about everything and everyone in this forum.
I wish i had a wife where she expected 24/7 support but found i was unavailable at a bar avoiding her ass because she kept asking dipshit questions every 3 seconds.
Ikr, ive noticed a concering trend lately. “scammers” “fraudsters” “false advertising” its getting out of hand lol. Before accusing a providers lets make sure we understood the ToS and AUP.
Summers here!
24/7 service is uptime
No.
The usual expected response time is 7 seconds.
7 second ticket response time is unacceptable. In that time frame, customers have already lost millions of dollars.