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Comments
Wow, 4 hours?! That’s insane!
4 hours is slow? What are you even expecting? How much did you pay them? You deserve what you paid for. Use something like AWS or some really expensive hosting provider if you want more support. Human resources are more expensive than anything.
In hivelocity I get an immediate response in less than 30 minutes, I am paying a server of over 115 dollars
@interservermike
It is unacceptable that I have to resort to a forum so that @interservermike can see a ticket that has not been answered for more than 4 hours
Sorry about that. Let me know the ticket number. I will see what I can do to resolve it.
I have 3 tickets open and none of them respond
XNV-854-93473
MJU-763-96412
YXE-695-60978
We are looking into the issue.
thanks for your help
The server was recently purchased last month, it is not even a month old yet, and in this period I had 2 abrupt drops in network connection despite my complaints, this is unacceptable.
Yeah it's pretty ridiculous that you felt the need to air out your dirty laundry on this forum because support didn't respond to you in minutes.
Like dedicated but not dedicated bullshit that so many of LET fans defend. The headline pitch on their website is literally we're here 24/7... If you advertise it, you better mean it, whats difficult about that?
"24/7 Support
Our dedicated support team is available around the clock to help with any issues you may encounter. You can reach us by Phone, Live Chat, or Ticket System."
Are we getting to defend this as well what it means is that our email is open 24/7... our being here 24/7 doesnt mean you can expect a response within an hour...
I provide 24/7 support to my clients, but if I'm hungover it's a minimal 4-6hour response time, up-to 12 on weeekends... Seems fair /s 24/7 💪 My local 7/11 is 24/7 too if you try to buy something around 2am, you're going to have to wait till the cashier wakes up around 6.30.
Same like my advice to shitster hosts advertising dedicated but not to you CPUs, drop the bullshit marketing. Just say working hours 8am-8pm Your TimeZone, around the clock best effort on email/ticket, emergency number is X.
Set fair expectations if you don't want things to backfire, none of this 24/7 means something different at this price point /s
Maybe he expected that their "dedicated support team is available around the clock to help with any issues you may encounter. You can reach us by Phone, Live Chat, or Ticket System." /s i wonder why
interserver - your awesome. i dont think this is fair to you.
If you notice OP didn't mention anything about advertising claims. If OP wants to address promises then so be it. Have they tried phoning? Nobody knows.
My comment is about not giving the provider any sort of grace or good will and immediately turning to the public to try to twist their arm for priority service. Heck OP's last post was in 2017 complaining about Online.net support. They have absolutely nothing to contribute to LET.
I will never hire your service if I have to wait more than 4 hours if there is an emergency, it is not serious.
/s = sarcasm. To be clear. I don't advertise 24/7 service to my clients for exact reasons I can't consistently provide it - note I dont offer hosting or emergency devops.
I'll see if I have a response, it's been more than 5 hours and I haven't had any news about the support for the problem I have.
Otherwise I will be forced to migrate to another more serious company that truly cares about their customers.
I thought you were serious, I am very angry and frustrated with the support that interserver.net provides
Try calling them and ask whats going on? with the dedicated 24/7 support team/s
Brilliant
I think I missed the Tier 3 data center drama, can you briefly summarize it / link it?
@c1vhosting said he has a Tier 3 datacenter, at leas he said so.
His services have been offline for a few days.
true, plus add rude support. not at all friendly.
OK, the merchants I know in the United States usually respond within 24 hours. Your 4-hour response requirement is a bit harsh. This is not the domestic Taobao.
24/7 means response within 24 hours, 7 days of the month
Therefore it's not weird that it's not always instant
Been with them for close to 4 years. Never had any issues yet with chat support or ticket support. Got exactly what I paid for or slightly better.
Try virmach then your ticket will be waiting forever
When did you start working for DataForest?
then go to some premium provider and pay three times only for a support sla