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Contabo | verification of documents

superusersuperuser Member
in Help

Hello everyone, I ordered a VPS as part of a promotion, and then I received an email asking for documents. Did you also experience this with your first order from Contabo? Or am I just "lucky"?

Comments

  • r3kr3k Member

    They do that for some users.

  • lirrrlirrr Member

    No verification for me

  • dev_vpsdev_vps Member

    @superuser said:
    Hello everyone, I ordered a VPS as part of a promotion, and then I received an email asking for documents. Did you also experience this with your first order from Contabo? Or am I just "lucky"?

    you are definitely lucky
    And you would be super lucky if they ask for passport copy.

  • superusersuperuser Member

    @dev_vps said:

    @superuser said:
    Hello everyone, I ordered a VPS as part of a promotion, and then I received an email asking for documents. Did you also experience this with your first order from Contabo? Or am I just "lucky"?

    you are definitely lucky
    And you would be super lucky if they ask for passport copy.

    They are already asking for scanned documents :)

    I immediately created a refund ticket

  • dev_vpsdev_vps Member

    @superuser said:

    @dev_vps said:

    @superuser said:
    Hello everyone, I ordered a VPS as part of a promotion, and then I received an email asking for documents. Did you also experience this with your first order from Contabo? Or am I just "lucky"?

    you are definitely lucky
    And you would be super lucky if they ask for passport copy.

    They are already asking for scanned documents :)

    I immediately created a refund ticket

    May be you are from a region identified by the system as “high risk”

  • johndeo983johndeo983 Member

    @superuser said:

    @dev_vps said:

    @superuser said:
    Hello everyone, I ordered a VPS as part of a promotion, and then I received an email asking for documents. Did you also experience this with your first order from Contabo? Or am I just "lucky"?

    you are definitely lucky
    And you would be super lucky if they ask for passport copy.

    They are already asking for scanned documents :)

    I immediately created a refund ticket

    Probably for the best, there are better offers out there

    Thanked by 1superuser
  • superusersuperuser Member

    @dev_vps said:

    @superuser said:

    @dev_vps said:

    @superuser said:
    Hello everyone, I ordered a VPS as part of a promotion, and then I received an email asking for documents. Did you also experience this with your first order from Contabo? Or am I just "lucky"?

    you are definitely lucky
    And you would be super lucky if they ask for passport copy.

    They are already asking for scanned documents :)

    I immediately created a refund ticket

    May be you are from a region identified by the system as “high risk”

    I chose Kazakhstan in my payment account. Maybe because I don’t pay tax Contabo and asks for identification

  • dev_vpsdev_vps Member

    @superuser said:

    @dev_vps said:

    @superuser said:

    @dev_vps said:

    @superuser said:
    Hello everyone, I ordered a VPS as part of a promotion, and then I received an email asking for documents. Did you also experience this with your first order from Contabo? Or am I just "lucky"?

    you are definitely lucky
    And you would be super lucky if they ask for passport copy.

    They are already asking for scanned documents :)

    I immediately created a refund ticket

    May be you are from a region identified by the system as “high risk”

    I chose Kazakhstan in my payment account. Maybe because I don’t pay tax Contabo and asks for identification

    Are you ordering from that country?

    if not, then such verification is expected for high risk and fraud check.

  • NeoonNeoon Community Contributor, Veteran

    You provided invalid details and the anti fraud did catch you.
    Hence they ask for proof, which you can't provide, you be lucky if they refund you at all.

    Thanked by 1hostkar
  • superusersuperuser Member

    @dev_vps said:

    @superuser said:

    @dev_vps said:

    @superuser said:

    @dev_vps said:

    @superuser said:
    Hello everyone, I ordered a VPS as part of a promotion, and then I received an email asking for documents. Did you also experience this with your first order from Contabo? Or am I just "lucky"?

    you are definitely lucky
    And you would be super lucky if they ask for passport copy.

    They are already asking for scanned documents :)

    I immediately created a refund ticket

    May be you are from a region identified by the system as “high risk”

    I chose Kazakhstan in my payment account. Maybe because I don’t pay tax Contabo and asks for identification

    Are you ordering from that country?

    if not, then such verification is expected for high risk and fraud check.

    Well, the proxy used KZ, but the credit card was not from this region. But I think Contabo is not so scrupulous in tracking.

  • dev_vpsdev_vps Member
    edited May 2024

    @superuser said:

    @dev_vps said:

    @superuser said:

    @dev_vps said:

    @superuser said:

    @dev_vps said:

    @superuser said:
    Hello everyone, I ordered a VPS as part of a promotion, and then I received an email asking for documents. Did you also experience this with your first order from Contabo? Or am I just "lucky"?

    you are definitely lucky
    And you would be super lucky if they ask for passport copy.

    They are already asking for scanned documents :)

    I immediately created a refund ticket

    May be you are from a region identified by the system as “high risk”

    I chose Kazakhstan in my payment account. Maybe because I don’t pay tax Contabo and asks for identification

    Are you ordering from that country?

    if not, then such verification is expected for high risk and fraud check.

    Well, the proxy used KZ, but the credit card was not from this region. But I think Contabo is not so scrupulous in tracking.

    And that is why you are super lucky

    There are many automated tools to catch such super lucky folks.
    Enjoy scanning those documents

  • superusersuperuser Member

    @Neoon said:
    You provided invalid details and the anti fraud did catch you.
    Hence they ask for proof, which you can't provide, you be lucky if they refund you at all.

    What do you mean "lucky"? They did not provide the service - scam.

    Usually a refund is done

  • dev_vpsdev_vps Member

    @Neoon said:
    You provided invalid details and the anti fraud did catch you.
    Hence they ask for proof, which you can't provide, you be lucky if they refund you at all.

    he will be definitely lucky to get that refund.

  • superusersuperuser Member

    @dev_vps said:

    @Neoon said:
    You provided invalid details and the anti fraud did catch you.
    Hence they ask for proof, which you can't provide, you be lucky if they refund you at all.

    he will be definitely lucky to get that refund.

    answer:
    Dear Sir or Madam,

    According to our company policy, a successful verification of customer data is the unconditional prerequisite for business relationship. We understand that you do not want to send us personal documents, but due to this we could not verify your identity and the verification process failed.

    We have already sent a full refund for the current order. Depending on your payment service provider, it may take some time before the amount is available to you.

    We'd like to point out that we would be glad to accept a new order from you if you changed your mind about the verification requirement.

  • dev_vpsdev_vps Member

    @superuser said:

    @dev_vps said:

    @Neoon said:
    You provided invalid details and the anti fraud did catch you.
    Hence they ask for proof, which you can't provide, you be lucky if they refund you at all.

    he will be definitely lucky to get that refund.

    answer:
    Dear Sir or Madam,

    According to our company policy, a successful verification of customer data is the unconditional prerequisite for business relationship. We understand that you do not want to send us personal documents, but due to this we could not verify your identity and the verification process failed.

    We have already sent a full refund for the current order. Depending on your payment service provider, it may take some time before the amount is available to you.

    We'd like to point out that we would be glad to accept a new order from you if you changed your mind about the verification requirement

    Don’t forget the last line.
    Keep those scanned documents ready.

    Thanked by 1superuser
  • dev_vpsdev_vps Member

    @superuser said:

    @Neoon said:
    You provided invalid details and the anti fraud did catch you.
    Hence they ask for proof, which you can't provide, you be lucky if they refund you at all.

    What do you mean "lucky"? They did not provide the service - scam.

    Look who is using the word - scam

    Thanked by 1tentor
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