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Hey there, we're looking into these requests as there is an outage on the server and sales have been stopped.
After I transferred my data in, I transferred it back out as I can feel the VM swapping to disk. just in time before the node went down.
looks like oversold server.
Hey there, not quite oversold! We still had around 40TB free of disk space with 10GB of ram still available. Still odd about what's going on but I will provide updates where I can.
Having a separate 20gb SSD storage for OS will solve many issues.
@Aquatis_Joseph
Was considering that since we have a lot of free SSD space. But let's see how things turn out.
Every VPS OS disk operation being written to HDD right now, what would you expect.
well, you will get lot of time to introspect now
server down bro
@Aquatis_Joseph
Happy Birthday! Deals look really nice
Status:
It has been down for 4 hours.
It is said that the cause of the outage is still under investigation,
and no expected time has been given.
update: Already refunded, very quickly, looking forward to good products in the future.
Hi! Rather give people refunds while still keeping the service for now as a temp measure while we are looking into the issue. It looks like we will have the server up in maybe 2 hours.
when the problem can be fixed?
@Aquatis_Joseph
Hello, the server is down again? Unable to link to server @Aquatis_Joseph
It was resolved this morning! But there is an outage today again.
Hey there! We are looking into this issue again.
Hey there,
We are happy to announce the server is back online and customer VMs are now accessible. However, during this time we have decided to no longer be accepting new orders as we continue to determine the true root cause of the outages.
Customers can still request refunds at this time while we look into this.
Upon discovering and resolving the root cause, we will be accepting new orders with an updated coupon once we determine the line is stable again.
Once again we apologize for this inconvenience and will do our best to ensure better service in the future. We deeply thank our customers for your understanding.
Thanks for the update and the offers for refund. I am looking forward to when the servers become stable and the possibility of the additional boot drive.
@Aquatis_Joseph
VPS started disconnecting an hour ago and has been inaccessible since then.
At present, VPS can be connected, but it may drop off frequently
Hey there,
We just signed into a VPS that was on the system and confirmed it is running without an issue. Can you open a ticket so we can further look into it?
Hello, the VPS I purchased has 120TB of data, but it keeps showing 80TB of data. Previously, you mentioned adding NVME hard drives as system disks after server recovery. Will it still be added? @Aquatis_Joseph
Hey there,
This should have been corrected! We are still monitoring the server for stability as there has not been any outages since the 11th. We are still planning to add SSD mounts onto the server, but more information will be released later on!
The server had another problem today
Morning,
We're currently investigating the cause of the fault. As of May 11 the server had not experienced any outages and we've placed sales on hold since the original incident. We will provide updates on our status page. If you have any other questions you can open a ticket so we can continue there!
I hope the problem is found quickly,
My website data is all on the server
But server recovery is still far away! I feel very sad in my heart！
The server has been down for 10 days now
Jun 03, 07:06 PM
Investigating
Our team is now tracking the incident.
Jun 03, 07:06 PM
Investigating
Our monitoring system identified a large IO wait utilization time at 3:01AM today. We are currently investigating further into the server.
Jun 03, 07:21 PM
In Progress
We've submitted a request to have a KVM attached on the server so we can investigate further.
Jun 04, 11:43 AM
In Progress
We did not receive an update from the data center and have submitted another request.
Jun 04, 07:12 PM
Investigating
A KVM was just provided to us after an extended wait period, we are investigating further now.
Jun 04, 09:17 PM
Investigating
We are pending a technician to look into the server to identify the root cause of the problem.
Note: We are not expecting any data-loss from this and have ordered additional hardware on an earlier date as a precaution.
Jun 05, 03:15 AM
Investigating
The KVM provided was not functioning and are pending an update from the DC for a new one.
Jun 05, 09:09 AM
Investigating
We are still waiting for a KVM. We have sent a request for a follow up.
Jun 05, 09:24 AM
Investigating
A functional KVM was not provided. We are now looking into the server.
Jun 05, 10:47 AM
In Progress
We are currently investigating the root cause while utilizing the KVM.
Jun 05, 10:57 AM
In Progress
We've asked the datacenter to complete some hardware reseating in order to correct the issue.
Jun 05, 09:48 PM
In Progress
System was power cycled and drives were re-seated but the system is failing to initialize. Parts are expected to arrive 6/7.
Customers will be compensated for the outage.
Jun 07, 07:14 PM
In Progress
The system has been diagnosed with hardware failure resulting on the system being powered down. Parts were ordered on the 3rd and were expected to arrive today.
Parts have been delayed due to weather conditions by UPS. Parts are now expected to arrive the 10th with an estimated resolution time on the 11th.
Once this repair is complete, we expect the server to be fully stable again for commercial use and re-open orders officially as the root cause for the outages has been identified.
Jun 10, 07:19 PM
In Progress
New hardware is expected to arrive today. We will provide updates when possible.
Jun 11, 12:15 AM
In Progress
New hardware is out for delivery and should arrive within the next hour.
Jun 11, 05:25 AM
In Progress
New hardware has arrived in the DC.
Hey there,
I completely understand your frustration as we have other large-data projects hosted on that server!
The new hardware had arrived on the 10th and we opened a request for work to be done but we are getting slow responses from our colo provider in Seattle. The root cause of the downtime was posted on our status page.
We could get the server online quickly by swapping the failed hardware out and just rebooting, but we are doing our best to mitigate against data loss and attempting different diagnostic methods. We have a plan setup but we are not getting timely responses on our tickets.
We should expect the server to be online in the next 3 days though. Customers can request a full refund at any time. Once we get the server online we will be providing reimbursement for the time lost.
My goal is to provide you all reliable services. Hence when we had our first outage, I've paused sales for this whole time until we determined it was reliable.
I'll continue to post updates on our status page of any updates I can provide to you all!
Appreciate the response. Long term solution with downtime is preferred over a hotfix.
Hey there,
The system is online, we are allowing customers 2 days to back up their data. We will do a full system reset in 2 days or when the system next powers off as we will be completing repairs during that time.