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There are providers that have a no refund policy. Look into Clouvider, for example. If a company you work for has a refund policy, it is because they value their customers enough to make it worth paying you to support them. If they think it is not viable from a business standpoint, such a policy would not exist. The company you work for values customers enough to warrant your time and pay helping them. Think about that for a moment.
Always wondered about that because I can count on one hand the amount of times I've opened a support ticket in the many years I've used hosting services. Because of this the ROI for a provider to invest into support is also not that big: The trouble-free, easy customers don't really notice it and the hard-to-please ones are still, well, hard-to-please and might still find something to complain about.
Just a question. Were you able to install Arch Linux via netboot.xyz without mounting the ISO...?
I've been a customer of Servarica for several years and I have not experienced a single problem ever. I have two storage servers with them and I beat on those boxes like you wouldn't believe, and still not a single hiccup. Considering that I pay absolutely peanuts for them it is nothing short of unbelievable. And no, I am not affiliated with them in any way, just a very satisfied customer that is very impressed by their service.
Servarica has served me well for almost 2 years using the Lobster unlimited expanding storage vpn. When I was getting it setup I did have some issues, probably some of my own making. The support staff was helpful and responsive.
TL;DR - I'm satisfied with Servarica (praising virtualization technology, courage and network speed); providers organize HDDs as they wish; customer's choices were largely unreasonable and inconsiderate due to not being a managed VPS, but mere courtesy with no service level to expect; think that after all the effort from Servarica, asking for a forced refund was unreasonable; publishing this to a public forum was also not found reasonable by me; OVH review is nothing in practice; admitting I would've refunded customer much sooner and praising Servarica's effort as a provider.
Sorry for the long message.
I must step in here and say that I'm their customer as well and I'm very satisfied too. Not only I like them being the few providers using Xen, going the less-traveled path - I also liked their support, and their network is fast as hell, well past 1 Gbps on my node!!!
Providers have the entire right to organize hard disk space as they see fit. For you as a customer it's irrelevant whether those are 4x 50GB split into 4 disks with RAID or JBOD to give the full 200GB, or if it is a single hard drive sliced. Xen is not exempt from his fair share of specifics, it's true, like QEMU or KVM aren't as well, but this...
You were basically not only questioning their perfectly reasonable business practices in regards to space - you were doing something quite pointless, which is to install Arch Linux on a server (!), got unsatisfied when that obviously wasn't supported out of the box (flash news: THERE IS NO 100% VIRTUALIZATION SUPPORT FOR 100% DISTROS, let alone an ever-changing one as Arch!), proceeded to ask for something outside your scope of service and clearly outside of your formal knowledge under Xen as if it was a managed service, which is a lot more expensive (like 3x or more per month, please check!)...
... and then complained for an extra you didn't pay in the first place, you weren't entitled at any moment, in objectively one of the hardest Linux distros out there, like the provider has to know everything under the sun for a service that was a mere courtesy!!
Not satisfied with having extra service you didn't purchase rights to in the first place, you still asked for a forced refund of everything after requesting remote hands and, amusingly enough, still got it. I guess the payment gateway didn't want to even deal or couldn't understand case in point, and frankly, I understand.
As for OVH, you were so in a rush that this "review" is worth nothing, as it represents... nothing substantial. They do take their time but their service is reasonable - I've only complaints on the panel, a specific outside of your review.
Not satisfied with all this and already with your refund sorted out, you still decide to publish this in a public forum, one of the most viewed, like you were absolutely right and reasonable on trying providers to jump hoops under your terms like there weren't niche specifics everywhere in your experience and everything and every company has to be the same...
This is why my company is launching with a 60-day refund warranty. Believe me, I, and other providers, wouldn't surely go even to the (admittedly insane) lenghts Servarica has gone for you - if they saw things going south, they'd probably simply refund you and off you go. And, frankly, I would understand them.
Please, readjust your expectations and evaluate their reasonability. Market is huge and believe me, as judgy as you've acted, you still got the best possible support Servarica could have got you.
In fact, I wouldn't go the same lengths they have gone with you at C-Servers, I'd merely refund you proactively under our warranty well, well before all this went south.
Servarica went to hell for nothing...
You missed the whole point. I didn't want support. I wanted what I paid for. Instead I was gimmicked into a hack to make it look like different hardware, with the same bad blocks and RAM.
I didn't ask for a managed server. Infact, they offered to install Arch, and I said if it would be fast, and that I'd rather use FreeBSD if it would take long. Instead, hours go by with more faulty hardware.
At the end of the day, you get what you pay for as a customer.
And if this is "hell" for a service provider, consider changing your terms, or stating that a toy resembling working hardware, and in a different configuration, will be presented.
I just sent a thank you letter to Vultr for not missing a beat. And now I'm gone, as this thread is now dominated by ServaRICA accounts.