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Ekire Service Disruption – March 9, 2024
As per our transparent policy, we're committed to announce and explain every incident in our systems.
This report details the service disruption that impacted Ekire cloud services earlier today, March 9, 2024.
Summary
Ekire cloud services experienced a disruption on March 9, 2024. The outage began at 14:09 (EET) and was fully resolved by 17:03 (EET). During this time, users may have encountered issues accessing or using Ekire services.
Impact
The outage impacted servers, servers page, and deployment functions.
Cause
The root cause of the service disruption is a corruption in system files, an update has failed during installaion.
Resolution
Our engineering team promptly identified the issue and worked diligently to restore service. All Ekire services are now fully operational.
Communication
We understand the importance of clear communication during service disruptions. We strive to keep our customers informed through our status page (status.ekire.net). Additionally, we were live in the live chat, and we were active and replying to all tickets.
Compensation
As this incident doesn’t represent our normal status, all Ekire users have been compensated and they’ve gotten some credit balance to their accounts as a compensation for the interruption.
Thank You
We sincerely apologize for any inconvenience this outage may have caused. We appreciate your patience and understanding. Ekire is committed to providing a reliable and stable cloud platform for our valued customers.
Post URL: https://ekire.net/ekire-service-disruption-march-9-2024/
Comments
Lol, a beginner mistake. Don't update on production servers before testing on an internal environment.
An auto update for one of our software.
Also, a startup doesn’t indicate that its engineers are beginners.
One should not use automatic updates for production.
Actually we should, as we have many software and integrations, we have to allow their providers to post them auto updates because it won’t be easy to check every update manually and also to speed up vulnerabilities/bugs fixes for these systems.
Please note that we’re not asking for help or requesting advice via this post. It’s just a clarification for our customers here, or to whom it may concern.
Stating that you're not asking for advice is an obvious beginners mistake. You really shouldn't do that.
We’ve continued “via this post”. We’ve another places more relevant to request a technical advice regarding that (another post/forum/consultant).
I am not concerned, however your costumers will be.
You just said, "yolo, we continue doing it because we are lazy"
No, that's obviously wrong. You can't be serious.
What is wrong exactly on it?
It's a typical beginner mistake. How are you expecting this to work? It can't...
Completely, I didn’t get you. The main purpose of this post is just to clarify what happened because we respect our customers here. Not to request a technical advice as we’ve already fixed the issue and its cause.
Doesn't matter. It will happen again. Are you even certified at all? I don't think so.