c1vhosting VPS & VPN review: disappointing, poor performance, not recommended

I have two services with this provider.

let's get into the VPS first. tl;dr it's a piece of disappointment.

YABS:

root@debian:~# curl -sL yabs.sh | bash
# ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## #
#              Yet-Another-Bench-Script              #
#                     v2024-01-01                    #
# https://github.com/masonr/yet-another-bench-script #
# ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## #

Fri 01 Mar 2024 07:26:03 PM PST

Basic System Information:
---------------------------------
Uptime     : 15 days, 12 hours, 32 minutes
Processor  : QEMU Virtual CPU version 2.5+
CPU cores  : 2 @ 2599.998 MHz
AES-NI     : ✔ Enabled
VM-x/AMD-V : ❌ Disabled
RAM        : 1.9 GiB
Swap       : 975.0 MiB
Disk       : 883.9 GiB
Distro     : Debian GNU/Linux 11 (bullseye)
Kernel     : 5.10.0-28-amd64
VM Type    : KVM
IPv4/IPv6  : ✔ Online / ❌ Offline

IPv4 Network Information:
---------------------------------
ISP        : Cinzia Tocci trading as C1V
ASN        : AS212271 Cinzia Tocci trading as C1V
Host       : C1V di Cinzia Tocci
Location   : Pomezia, Lazio (62)
Country    : Italy

fio Disk Speed Tests (Mixed R/W 50/50) (Partition /dev/vda1):
---------------------------------
Block Size | 4k            (IOPS) | 64k           (IOPS)
  ------   | ---            ----  | ----           ---- 
Read       | 27.75 MB/s    (6.9k) | 94.29 MB/s    (1.4k)
Write      | 27.78 MB/s    (6.9k) | 94.79 MB/s    (1.4k)
Total      | 55.53 MB/s   (13.8k) | 189.09 MB/s   (2.9k)
           |                      |                     
Block Size | 512k          (IOPS) | 1m            (IOPS)
  ------   | ---            ----  | ----           ---- 
Read       | 1.70 GB/s     (3.3k) | 176.56 MB/s    (172)
Write      | 1.79 GB/s     (3.5k) | 188.31 MB/s    (183)
Total      | 3.50 GB/s     (6.8k) | 364.87 MB/s    (355)

iperf3 Network Speed Tests (IPv4):
---------------------------------
Provider        | Location (Link)           | Send Speed      | Recv Speed      | Ping           
-----           | -----                     | ----            | ----            | ----           
Clouvider       | London, UK (10G)          | busy            | 384 Mbits/sec   | 33.5 ms        
Scaleway        | Paris, FR (10G)           | busy            | 367 Mbits/sec   | 32.3 ms        
NovoServe       | North Holland, NL (40G)   | busy            | 377 Mbits/sec   | 32.6 ms        
Uztelecom       | Tashkent, UZ (10G)        | 127 Mbits/sec   | busy            | 116 ms         
Clouvider       | NYC, NY, US (10G)         | busy            | 239 Mbits/sec   | 102 ms         
Clouvider       | Dallas, TX, US (10G)      | busy            | 304 Mbits/sec   | 135 ms         
Clouvider       | Los Angeles, CA, US (10G) | busy            | 225 Mbits/sec   | 156 ms         

Geekbench 6 Benchmark Test:
---------------------------------
Test            | Value                         
                |                               
Single Core     | 234                           
Multi Core      | 358                           
Full Test       | https://browser.geekbench.com/v6/cpu/5138003

YABS completed in 58 min 8 sec

overall hetrixtools data past 5 ~months can be seen here, but my active usage experience can be reflected in this one:

I also ranted about this in the enough is enough thread.

100mbps network transfer was expected, well, I was paying for 400mbps network after all. and in the early start of this vps, I can do ~200mbps transfer just fine (not speedtest workload).

CPU Steal and IOwait are high in c1vhosting, a simple action like saving text in cli text editor took 5-10 seconds when it should be almost instant (not even writing 1kb file, cmon).

I might be able to cope with bad cpu/io, but having bad network is a death sentence of VPS for me. my usage case value network connection, if I'll only get spotty 30mbps I can use my own basement connection from narnia.

moving on with VPN review..
well there is no review because I didn't received the service that I paid for. so I'll just tell you how bad their behavior is at handling customer complain.

it's all started with I can no longer to be able to download my vpn config after they said the new wireguard system is up.

yes, until this day (02/Mar/2024) i still unable to download my config too.

I did sent email to support with no reply.

for some reason, c1vhosting doesn't acknowledge this as an issue, they also don't want to do a direct check to my Service id 2489. what even the point of service id if you can't look it up directly in your system?

I tried to message them in telegram, but they insist my mail doesn't received in their end (uhh.. not my problem?), during this time I also have made sure my email can send email properly even to gmail. thanks mxroute on this one.

so much for "automated" contact center, at this point I have to step back thinking I was talking to a chatbot, so it won't probably helps any further.

I have already disappointed enough from them receiving my complain with identifiable service id but give no action for it. it's understandable if you're medium or bigger business where there are multiple department to do their own things, but this c1vhosting are just with someone named Luca Marini with nobody else mentioned. in another vps provider, they'll tell me directly if i was in wrong channel (like asking for technical information to Sales, but then Sales will just guide me to contact the Technical department). nope, nada, c1vhosting just don't want to handle my service id. *shrug*

I already moved all of my data from c1vhosting, it's just not worth it using something that barely alive, have downtime way too many to count every week, and still have to struggle with bad performance. conclusion: not recommended.

well, unless you're into that kind of thing i guess, i won't kinkshame.